Tech support is not great. Support people are evidently reading the Drake information that I can find online. I need to demand to a more knowlagable support person (next level) I very rarely call... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Software was the best for the cost for years. When the company was sold, the software price almost doubled, and the customer service went to the dumpster. Prior to the sale, Drake always answered wi... See more
For the Price, it is a very nice program, but It times you out after 30 minutes which I find very annoying. If I'm delaing with client emails or doing my own record keeping such as scanning or inpu... See more
Company replied
We have used DrakeSoftware for 16 consecutive years. data entry, calculate and view mode is a simple process and search function for forms and the F1 key for assistance is highly useful. Printing of... See more
Company replied
Company details
Written by the company
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Written by the company
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Contact info
111 Technology Drive, 28734, Franklin, United States
- 828.524.8020
- drakesoftware.com
3.2
Average
364 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Drake is FANTASTIC!!!
Drake is FANTASTIC!!!! I am an 84 year old practioner (CPA) three years into semi retirement (Kept only my tax practice). Switched to DRAKE in 2024 after 30+ years
paying outrageous sums to CCH Prosystemfx. Should have made the switch years ago.
Drake was esy to convert over, ease of use is wonderful, support has always been there for me in real quick time, and price is amazing
THANK YOU DRAKE
15 April 2026
Unprompted review
Reply from Drake Software
Jeffrey, we appreciate you taking the time to leave a review. Switching after so many years is no small decision, and it’s great to hear that the transition and overall experience have worked well for you.
Drake Desktop usage.
I've used Drake for many years, and with each improvement the service is less easier to maneuver and more complicated. They are now using a comment after each help, and the survey takes too long and keeps the preparer from working with the client on a timely basis.
With this being said Drake customer service is the best.
18 April 2026
Unprompted review
Reply from Drake Software
Mary, thank you for your feedback and for being a long-time user. We appreciate you sharing your perspective and will share it with our internal teams. It’s great to hear that our customer service continues to be a strong point in your experience.
I have been using Drake for years for…
I have been using Drake for years for my small tax practice.I am extremely please at how easy itis to use, its depth of preparation tools, and the VERY EXCELLENT customer service.
15 April 2026
Unprompted review
Reply from Drake Software
Larry, thanks for taking the time to share this. We’re glad to hear that the ease of use, depth of tools, and support have all contributed to a positive experience for your practice over the years.
nice program for the cost
For the Price, it is a very nice program, but It times you out after 30 minutes which I find very annoying. If I'm delaing with client emails or doing my own record keeping such as scanning or inputting my bookkeeping I have to make sure an dopen a client or something just so I don't get locked out. Other than that I't a good program for the cost.
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for taking the time to share this, Jean. We’re glad to hear the program has been a good fit for the price and continues to work well for your needs overall.
We appreciate you pointing out the timeout behavior during your workflow. Balancing tasks like client communication and bookkeeping alongside return prep can make that more noticeable.
If you’d like to review any settings or talk through ways to manage that more smoothly, our team is available at (828) 524-8020 or Support@DrakeSoftware.com. They’re happy to help.
I have been a Drake user for over 20…
I have been a Drake user for over 20 years, this was the worst year I've ever had.
If Lacerte wasn't so expensive I'd be with them.
17 April 2026
Unprompted review
Reply from Drake Software
Thanks for sharing this with us, Daniel. We’re sorry to hear this was your worst experience after more than 20 years with Drake.
We understand how frustrating it is when a product you’ve relied on for so long doesn’t perform the way you expect. That kind of change can make it difficult to feel confident heading into a busy season, especially when you’re comparing other options.
We’d appreciate the chance to talk through what didn’t work well this year and see how we can help. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your experience and assist further.
Your feedback means a lot, especially given your long history with us.
Tech support is not great
Tech support is not great. Support people are evidently reading the Drake information that I can find online. I need to demand to a more knowlagable support person (next level) I very rarely call as I can do my own research but when I do I need someone who knows taxes and the program.
This season was rough enough without having forms approved IE: 1040ES and others.
I have thought about moving to another program after using Drake since 2014.
17 April 2026
Reply from Drake Software
Thank you for sharing your experience, Leslie. We’re sorry to hear this season has been so frustrating, especially when you needed more knowledgeable support and didn’t feel you were getting it.
We understand how important it is to reach someone who can go beyond basic guidance, particularly when you’ve already done your own research. Having to push for higher-level support and dealing with delays like form approvals only adds to the challenge during an already demanding season.
We’d appreciate the chance to connect you with the right team and review your concerns in more detail. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can escalate this and provide the level of assistance you’re looking for.
Thank you again for your feedback.
DrakeSoftware is accurate and user…
DrakeSoftware is accurate and user friendly.
If you do have questions, their support is second to none in my experience
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for sharing your experience, Louella. We’re glad to hear the accuracy and ease of use have stood out for you. It’s also great to know that when questions come up, the support has been consistently helpful.
Drake is great!
Drake is great!
Easy to use, good pricing structure, and EXCELLENT customer service. The UI isn't super polished, but it's efficient and effective (especially for a sole preparer).
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for sharing your experience, Bruce. We’re glad to hear the ease of use, pricing, and customer service have all worked well for you, especially as a sole preparer. It’s also great to hear that the efficiency of the interface supports your workflow, even if it keeps things simple.
Drake provides everything I need without gouging, price-wise. Excellent company.
Drake is an excellent tax software at an accessible price. I really appreciate being able to purchase returns as I need them without having to come up with an outrageous sum of money up front.
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for taking the time to share this, Christine. We’re glad to hear the pricing flexibility has worked well for you, especially being able to purchase returns as needed.
That kind of approach can make it much easier to manage costs without a large upfront commitment.
It is very helpful and easy to use when…
It is very helpful and easy to use when you have fully knowledge of what are you doing. To have the best experience it is necessary to read the manual and to take advantage of any free classes or pay for them if necessary.
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for sharing your experience, Jesus. We’re glad to hear you’ve found the software helpful and easy to use once you’re familiar with it.
You make a great point about taking advantage of the available resources like the manual and training options. That preparation can really help users get the most out of the program.
I have used Drake for many years…
I have used Drake for many years strictly for tax preparation. The add-on products are a waste of time for me. The program works very well. I rarely have to call tech support. Most input is very intuitive. However, tech support has declined in recent years. I usually end up hanging up and figuring it out myself. Support techs are using some kind of AI search engine, and the responses have been idiotic.
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for sharing your experience, Hal, and for your many years of using Drake for tax preparation.
We’re glad to hear the program continues to work well for you and that the workflow feels intuitive overall. That kind of consistency is important, especially when you’re handling returns day in and day out.
We also appreciate you calling out your recent experiences with support. If you’d like to connect with the team directly, you can reach us at (828) 524-8020 or Support@DrakeSoftware.com, and they’ll be happy to assist.
DRAKE HAS EXCELLENT SUPPORT STAFF
DRAKE HAS EXCELLENT SUPPORT STAFF.
The program is user friendly and has many add on options.
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for sharing your experience, Fern. We’re glad to hear the support staff has stood out and that the program feels user friendly for you. It’s also great to know the add-on options have been useful in supporting your work.
WHAT WENT RIGHT?... NOT MUCH
Wow.. used this package since the 80's.. This was horrible... it ran slow, didn't get business package for state approved until after Feb 15.. Some schedules didn't add correctly, The programming was beyond bad.. oh.. make sure your K1's roll.. they would suddenly act like partners were companies and say not a client... back out of system .. come back in and they would roll.. you can't trust this program.. the people they hired had no creditionals. Some were good... most ere horrible and sometimes would just hang up on you so you couldn't even leave a survey about them. A company in London bought Drake out... scary to think another country is controlling so many returns that are being sent to the IRS
17 April 2026
Unprompted review
Reply from Drake Software
Thanks for taking the time to share this, Ann. We’re really sorry to hear how frustrating this experience was, especially after so many years of relying on the software.
We understand how concerning it is to deal with slow performance, calculation issues, and inconsistent behavior like the K-1 rollovers you described. On top of that, not getting the support experience you expected only adds to that frustration, and that’s not the experience we want anyone to have.
We’d like to take a closer look at what happened and help make this right. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review these issues with you directly and work toward a resolution.
Your feedback is important and helps us continue improving.
Reply from Drake Software
Thank you for sharing your feedback, Ross. We’re glad to hear the product and pricing have been a good fit for you.
Reply from Drake Software
Thank you for sharing your experience, Tony. We’re happy to hear the live support has been helpful when you’ve needed it.
24 Years of Satisfaction
I’ve been a Drake customer since 2012, and it continues to stand out for both its simplicity and capability. Transitioning from my previous software was seamless, and the program has remained easy to use without sacrificing robustness. Whether preparing personal or business returns, Drake handles it all effectively.
Customer service has also been a strong point in my experience. While I’ve seen some comments about changes over the years, I personally haven’t been disappointed. Most of the time, my issues are resolved immediately after I call and share the return. In the rare cases where it takes longer, the wait is brief, and I’ve never had a problem go unresolved.
After comparing other options on the market, I still find Drake to be the most economical choice for small to midsize practices.
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for taking the time to share this and for being with Drake since 2012. We’re glad to hear the transition was seamless and that the balance of simplicity and capability has continued to support both your individual and business returns.
It’s also great to know your experiences with support have been consistent and helpful when you’ve needed it. Having issues resolved quickly can make a big difference during the season.
We appreciate you highlighting the value as well. Finding a solution that fits both workflow and cost for a small to midsize practice is important, and it’s good to hear Drake continues to meet those needs.
In all my years using Drake the past 2…
In all my years using Drake the past 2 years have been absolutely the worse. I have called with so many issues and got bad information, silly requests for things I did not ask for, lack of response when I was told issue were being moved up the ladder. My trust in Drake has gone way down and I will be seriously looking for another program to move over to. I also believe the use of Rightworks and Drake have created more issue for me than its worth. I am looking at utilizing another cloud based system if I stay with Drake, HOWEVER, I am almost certain that I will be moving over to a different software system for tax season 2026.
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for sharing this with us, Joe. We’re sorry to hear how disappointing the past two years have been, especially after your long history with Drake.
We understand how frustrating it is to receive inconsistent support, have issues go unresolved, and feel like your concerns aren’t being followed through. That kind of experience can quickly impact trust, and we take that seriously. We also hear your concerns around Rightworks and the added complications it’s created for your workflow.
We’d appreciate the opportunity to look into these issues more closely and see how we can help. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your experience and work toward a better path forward.
Your feedback matters, and we’re committed to improving where we’ve fallen short.
Tax Preparer using Drake for over 20 years
I have been a sole proprietor tax preparer for 50 years. Drake was getting very expensive with the cost per return method. The one user unlimited returns option allows me to service my senior clients and keep my rates withing their budgets. Having used Drake for over 20 years, I am happy with the software. It could be better in certain ways, but overall I am pleased with it..
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for sharing your experience, Andrew, and for your many years in the profession.
We’re glad to hear the unlimited return option has helped you continue supporting your clients while keeping your pricing manageable. That kind of flexibility can make a real difference, especially for a sole practitioner.
It’s also great to know the software has remained a solid fit for you over the years, and we appreciate you sticking with Drake.
Software errors.
One tax return, to my knowledge so far, data was changed and returne filed without any action on my part. Filed return was wrong but I don't know what was filed because it wasn't the return that I prepared. Customer service was no help. File sent electronically to support twice. No response or acknowledgement. Client is over the top angry because I can't explain what is happening. Minor software errors on other returns found so far.
13 April 2026
Unprompted review
Reply from Drake Software
Thank you for bringing this to our attention, Pat. We’re very sorry to hear about this experience and understand how serious and stressful this situation is, especially when it impacts a filed return and your client relationship.
We recognize how concerning it is to see data changes you didn’t make, along with not receiving a response after sending files to support. That’s not the level of reliability or follow-through you should expect, and we understand why this has caused frustration and uncertainty.
We want to get this in front of the right team as quickly as possible and work toward answers. Please contact our support team directly at (828) 524-8020 or email Support@DrakeSoftware.com so we can escalate your case, review the submitted files, and help determine what occurred.
We appreciate you taking the time to share this feedback and the opportunity to address it.
Using Drake Tax Online it gets better
Using Drake Tax Online it gets better, but you can tell that they are transitioning. Not sure about how things will pan out for the program users for download. But if this is a tech company now, as opposed to a tax filing platform company time will tell. The online experience is rather straightforward. I switched because I'd rather a company keep data secure and not my server. I just have a small practice and not building an empire.
17 April 2026
Unprompted review
Reply from Drake Software
Thank you for taking the time to share this. We’re glad to hear the online experience has been straightforward and that it’s been a good fit for your setup, especially with a focus on keeping data secure without managing your own server.
We appreciate you sharing your perspective on the transition as well. If you ever want to talk through options or have questions about how things may evolve for your workflow, our team is available at (828) 524-8020 or Support@DrakeSoftware.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.