DR DELICACY Reviews 120

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Appreciate them making things right! I know with dairy products from other countries it’s hard to control unexpected situations. I did end up getting my much needed butter but it was a week too late.... See more

Company replied

Rated 5 out of 5 stars

DR DELICACY is the best Luxury Food Store (Caviar, Foie Gras, Caviar, Lobster, et al.) that I know of in the Houston Area. We have enjoyed their top quality Produce and Products since moving (fro... See more

Company replied

Rated 5 out of 5 stars

I was shopping at HEB Plus in Beaumont and saw the offerings from Dr Delicacy in the mushroom section of produce. I purchased one of each type of mushroom, including lion’s mane and trumpet mushrooms.... See more

Company replied

Rated 5 out of 5 stars

I'm updating my previous review (which was also five stars, but mentioned the caviar, creme fraiche, little caviar spoons, personalized delivery time and lovely packaging were amazing, BUT that I didn... See more

Company replied

Company details

  1. Gourmet Grocery Shop

Written by the company

Texas Premier Importer & Distributor of Divine Delicacies. Houston High-End Food Destination Providing Fresh Winter, Summer, Burgundy Black Truffles and White Alba Truffles, Truffle Products including Truffle Salt, Truffle Oil, Truffle Chips, Truffle Slices and Texas Truffle Honey. 20+ Different Caviar Domestic and Imported from Beluga, to Osetra and Kaluga with Caviar Spoons, Blinis and even Creme Fraiche. and some Roe, Salmon, Trout, Hackleback, Paddlefish and Bowfin. Foie Gras Torchon, Foie Gras Mousse as well as Foie Gras Lobes and Slices. Mustard. French Salt. Fresh Mushrooms from Chanterelle to Morel, Black Trumpet, Maitake, Oyster, King Trumpet and more. DR Delicacy is the local provider to High-End Chefs as well as HEB and Central Market throughout Texas. Shop where the Chefs shop. The Houston Warehouse is now opened to the Public, 5 days a week. Walk-in. Order online for delivery or curbside pick-up. DR Delicacy is run by The Texas Truffle Lady who created The Truffle Masters, Houston First Food Yearly Event. Enjoy our Delicacies. Bon Appetit. Diane Roederer.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

120 reviews

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Rated 4 out of 5 stars

Florence went above and beyond to…

Florence went above and beyond to deliver the best huso huso to my house next day.

8 May 2023
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Reply from DR DELICACY

Thank you for your review. So glad that we could make this happen for you. Enjoy. Diane Roederer

Rated 5 out of 5 stars

Love the food I get from here when I…

Love the food I get from here when I can't get it anywhere else! I look forward to the seasonal specials. Any time I've had a problem customer service has been wonderful. Love Dr. Delicacy

27 March 2023
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Reply from DR DELICACY

Thank you Jana for reviewing DR Delicacy and for your support. Enjoy! Diane Roederer

Rated 5 out of 5 stars

Exceptional service

Exceptional service, and even did a local delivery for me! The products are absolutely amazing with incredible quality and flavor. Highly recommend them and their products! Wish I could give them more stars!

16 January 2023
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Reply from DR DELICACY

Thank you so much to taking the time to write a review. So glad you enjoyed our products. Diane Roederer

Rated 5 out of 5 stars

Kept updated on status of order and…

Kept updated on status of order and delivery. Due to SW Airlines delays, package still reached Florida in time for New Years Eve.
My sister, Cherie, loved 🥰 her gift. Caviar, all gone !

31 December 2022
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Reply from DR DELICACY

thank you Merry for your review we are so glad it all worked out and that your sister enjoyed the caviar. Happy New Year.

Rated 5 out of 5 stars

Excellent

Excellent service, product delivered in excellent condition, chilled and on time

20 December 2022
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Reply from DR DELICACY

Thank you so glad you enjoyed our product.

Rated 5 out of 5 stars

Caviar was delivered on time

Caviar was delivered on time. This year the hackelback caviar was one of the best tasting. Very pleased with Dr Delicacy have used them for years and will call them again for the holidays.

25 December 2022
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Reply from DR DELICACY

Thank you so much for your review and your support. Happy New Year.

Rated 5 out of 5 stars

Homerun Again!

I have bought caviar from Dr, Delicacy before and was very pleased. Once again the caviar, bilinis and crème fraisch we’re delicious. Placed order online & picked up the next day. Very easy & I like their new location.

12 November 2022
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Reply from DR DELICACY

Thank you for your continuing support. Enjoy

Rated 5 out of 5 stars

Fantastic service and excellent…

Fantastic service and excellent products. Bonus? The delivery boxes always smell like truffles!!!

20 September 2022
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Reply from DR DELICACY

Thank you for taking the time to write a review. We are really glad you enjoyed your products. Florence

Rated 5 out of 5 stars

Wonderful service and outstanding…

Wonderful service and outstanding products. I'd highly recommend DR Delicacy to any lover of good food.

14 September 2022
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Reply from DR DELICACY

Thank you Le so happy you enjoyed your purchase. Florence

Rated 5 out of 5 stars

Beautiful mushrooms!!

Beautiful mushrooms!!! I just received them and can’t wait to try them. They were packaged beautifully with care😇

18 August 2022
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Reply from DR DELICACY

Thank you Carole so happy you enjoyed your purchase Diane Roederer

Rated 4 out of 5 stars

Wonderful

Wonderful, I’m highly pleased with my purchase.

4 August 2022
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Reply from DR DELICACY

Thank you Jeremy for taking the time to review DR Delicacy Diane Roederer

Rated 5 out of 5 stars

fantastic product

fantastic product, the best on the market!

30 June 2022
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Reply from DR DELICACY

Thanks for taking the time to write a review. Thanks for your support. Enjoy. Florence

Rated 5 out of 5 stars

quick shipping

quick shipping! unfortunately one of the jars was broken but another one on the way. Will be ordering again and again!!

27 June 2022
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Reply from DR DELICACY

Thank you Gaele for your understanding and for taking the time to leave a review. Diane Roederer

Rated 3 out of 5 stars

Telephone communication was excellent

Telephone communication was excellent. I'm not sure where the source of the problem is, but the package contents arrived warm despite the packaging. The ice packs were not in a frozen state and the box was not cold. Surprising for 2 day delivery.

6 June 2022
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Reply from DR DELICACY

It seems that you requested your caviar to be send 2 Day! That's the problem, my office should never have agreed to ship caviar, especially right now, 2 days. Caviar should always be shipped overnight. I not allow my office to ever ship to anyone caviar two days. so you save few dollars to end up losing products, costing us and on top getting a bad review. absolutely wrong. Thank you Diane Roederer founder and CEO of DR Delicacy.

Rated 3 out of 5 stars
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Reply from DR DELICACY

thank you for your rating a bit harsh to get a 3 stars for an out of stock items especially in this day an age when you know how challenging the supply chain is. thank you any way for taking the time to write a review. Diane Roederer

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