I had an issue with a pair of sandals I purchased over a year ago. Even though the warranty period had already passed, I reached out to the seller and they were incredibly kind, responsive, and will... See more
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I received my order quickly. The shoes were fine but, sadly, they didn't fit. I sent an email requesting return instructions. A series of mishaps and no return instructions led me to call Customer Se... See more
Company replied
I received my shoes quick however they didn't fit exactly as I'd hoped. The company worked with me to get me the best deal for my situation and I really appreciate them for that.
Company replied
Very fast and genuine responses when I needed help with my order. The offered partial refund if I kept the boots or a full refund if I shipped the item back, only thing is the shipping would be deduct... See more
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Company details
Written by the company
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contact info
9500 Railroad Ave, 07047, North Bergen, United States
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4.0
Great
173 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Perfect! Look great, sturdy, fit great !
My boots arrived quickly and when I opened box I was thrilled !
I order a half size up fit thick winter socks.
The color, fit, attention to detail and price are perfect.
20 October 2024
Unprompted review
Reply from Dreampairs
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your boots and that they fit perfectly with your winter socks. It’s great to know that you’re satisfied with the color, fit, and attention to detail. We appreciate your support and hope you enjoy wearing them! If you have any questions or need assistance in the future, feel free to reach out. :）
NO RESPONSE TO CUSTOMER REQUESTS
SOMETHING IS VERY WRONG WITH THIS COMPANY'S CUSTOMER SERVICE. MY SISTER WHO IS OLD AND A RETIRED LADY ORDERED 2 X PAIRS OF SANDALS SHE WAS CHARGED FOR 3 PAIRS EVEN THOUGH SHE SENT SEVERALS EMAILS CONFIRMING THAT SHE WAS ONLY PURCHASING 2 X PAIRS NOT "3". THEY IGNORED HER REQUESTS. 3 X PAIRS ARRIVED, BUT UNFORTUNATELY THEY DO NOT FIT HER FEET PROPERLY, AND ALSO DO NOT LOOK THE SAME AS THE SANDALS ADVERTISED ON THE DREAM FOOTWARE WEBSITE. MY OLD SISTER HAS BEEN IGNORED. SHE HAS SENT PHOTOS BUT NOBODY HAS HAD THE COURTESY TO CONTACT HER. NOW SHE IS OUT OF POCKET AND WITH 3 X PAIRS OF SANDALS SHE CAN'T USE. I WORKED IN THE CUSTOMER SERVICE INDUSTRY FOR MORE THAN 30 YEARS, AND CUSTOMER ACKNOWLEDGMENT WAS PARAMOUNT I URGE PLEASE PLEASE CONTACT MY SISTER Yolanda Rojas
Rose Easton
23 September 2024
Unprompted review
Reply from Dreampairs
Hello Rose Easton,
Thank you for taking the time to bring this to our attention.
I am very sorry to hear about your sister's unpleasant shopping experience. We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.
You can easily reach out to us via email.
Here is our email address: support@dreampairs.com
We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day!
Best Regards,
Dreampairs Customer Care Team
All I want to do is exchange my sandals…
All I want to do is exchange my sandals for a larger pair and despite email after email they wont address the issue - telling me I need to send a video of the issue - THEY ARE TOO SMALL!!!!! Someone please reach out to me and lets get this issue resolved - BTY I paid $99.95 for them from a Facebook ad , scrolled down after I purchased them and saw the exact same one for $49.95...... not happy
1 October 2024
Unprompted review
Reply from Dreampairs
Hi Susan,
Thank you for sharing your experience.
We totally understand how disappointed when you received a pair of shoes you love but ended up with fitting issue.
We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.
We understand you want to exchange the shoes. Please contact us so we can get you taken care of right away.
Here is our email address: support@dreampairs.com
We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day!
Best Regards,
Dreampairs Customer Care Team
Ordered a pair of sandals from Dream…
Ordered a pair of sandals from Dream Footwear when they arrived incorrect colour and too small . Have tried numerous occasions to get details how I can return them just get no reply . Wouldn’t recommend this website to anyone .
7 September 2024
Unprompted review
Reply from Dreampairs
Hi Joanne,
Thank you for sharing your experience.
We totally understand how disappointed when you received a pair of shoes you love but ended up with fitting issue and wrong color.
We’re committed to improving our services and ensuring every customer has a positive experience. We will take further action so that your issue can be resolved entirely.
Please contact us so we can get you taken care of right away.
Here is our email address: support@dreampairs.com
We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day!
Best Regards,
Dreampairs Customer Care Team
Shipping to Canada
I purchase through Just Fab, and there are Dream Pairs boots on their site... no shipping to Canada... even though Just Fab does ship to Canada, Dream Pairs won't.. too bad I'd by a lot for Dream Pairs.. utter crap that they can't figure this out.
20 September 2024
Unprompted review
Reply from Dreampairs
Hello Charmaine,
We are truly sorry to hear about you are not satisfied with our shipping Terms. We appreciate you bringing the issue to our attention.
We have passed your feedback on to the Marketing Team for improvement.
Your feelings are important to us. We’re committed to improving our services and ensuring every customer has a positive experience.
We would like to express our apologies for this experience.
If you have any issues, please feel free to contact us so we can get you taken care of right away.
Here is our email address: support@dreampairs.com
We look forward to receiving your message. We will offer you a satisfactory solution. Have a great day!
Best Regards,
Dreampairs Customer Care Team
The only tennis shoes that don't hurt…
The only tennis shoes that don't hurt my feet. Love them!
18 September 2024
Unprompted review
Reply from Dreampairs
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
TRIED TO RETURN THESE SHOES
TRIED TO RETURN THESE SHOES. THE ADDRESS ON THE LABEL TO RETURN SAID DREAM PAIRS AND MY ADDRESS. HOW CAN YOU RETURN SOMETHING TO THE SAME ADDRESS AS MINE. TRIED THEIR LIVE CHAT. NO ONE EVER ANSWERED. CALLED CUSTOMER SERVICE FROM THE NUMBER ON THEIR SITE. NO ONE EVER ANSWERED. AFTER 11 MINUTES, THEY JUST HANG UP ON YOU. TERRIBLE SERVICE
2 September 2024
Unprompted review
Reply from Dreampairs
Dear Joannie,
Thank you for taking the time to share your feedback.
We understand how important it is to have smooth and efficient support, and we regret that we fell short in this instance.
First, regarding your experience with our live chat, we reviewed our records and noticed that the time you reached out was outside our specified online service hours, which are 00:00 AM–8:00 AM & 9:00 AM–12:00 PM (PST). To avoid similar issues in the future, please feel free to contact us within these hours, and our team will be ready to assist you promptly.
Since we were unable to locate your order through the email you associated with the live chat, we mentioned in the live chat that in order to better assist you, please provide your order number and the return label you received so that we can help you resolve the return label address confusion, but have not received further response at this time.
Next, we sincerely apologize for the unanswered phone call. Without an order number or the phone number you used to call, it's challenging for us to investigate the exact reason for the lack of response. Could you please provide your order number or the phone number you dialed? This information will help us look into the matter thoroughly.
We also sent an email to you and attempted to connect with you directly, but have not yet received a reply. To prioritize your case, please respond at your earliest convenience, and we will work closely with you until the issue is fully resolved.
Your feedback is invaluable in helping us improve our services, and we are committed to ensuring such issues do not happen again. We hope to have the opportunity to regain your trust and provide the excellent service you deserve.
Warm regards,
Dream Pairs Customer Service Team
----------------------------------------
📱 Contact Us
Live Chat: Mon–Fri (PST)
Link: https://www.dreampairs.com/pages/contact-us
00:00 AM–8:00 AM & 9:00 AM–12:00 PM
Email: support@dreampairs.com
Available 24/7 (Sun–Sat)
Phone: +1 609-831-4566
Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM
I purchased four pairs of ballet flat…
I purchased four pairs of ballet flat Dream Pairs. They are the only shoes I have ever been able to simply buy and wear.
The beige shoes have gotten dirty and my question is there a way to clean them?
25 July 2024
Unprompted review
Reply from Dreampairs
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
most comfortable
I ordered two pairs of sandals.One white one black because it looked exactly like my favorite vionic's that cost over a $100.00. It was Prime day and they were $16.99 a pair I couldn't believe it so ordered them immediately.I received the black pair first and to my disappointment the white pair wasn't with the black pair.I tried them on and lo and behold they felt just like my favorite vionics.What a great company honest and made a clone of the expensive pair.I don't have a problem about waiting for the second pair I would wait days for this perfect sandal.You will be amazed how comfortable they are and wonderful pricing.5 stars in my book great job!
18 July 2024
Unprompted review
Reply from Dreampairs
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
I normally don’t write reviews but I…
I normally don’t write reviews but I had to write this one. If you are looking for shoes that are sexy, gorgeous and make your feet look sexy this is the place. I have ordered different styles of shoes and every time they are the most comfortable and gorgeous shoes I have ever purchased. They are true to size. I wear a 7.5 and they fit perfect. I have gotten so many compliments on them and people tell me how beautiful they look on my feet. I wore a pair of black heel sandals for an upscale wedding and I lasted all night long wearing them. They have amazing prices for the quality of shoe you are getting and it is packaged so professional. My friends have these expensive upscale shoes that were over 1,000 a pair and they have to take them off because their feet hurt so bad. I wear these gorgeous, comfortable, sexy shoes that are reasonably priced all night long with no problems. Treat yourself to amazing shoes. You will be so happy you made the purchase. I will forever be thankful for the comfort and price of these gorgeous shoes. Outstanding, gorgeous and comfortable all in a pair of shoes. 😀😀
24 May 2024
Unprompted review
Reply from Dreampairs
Hi Calli,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
Love the DreamPairs boots I bought via…
Love the DreamPairs boots I bought via Amazon. Look and feel great. Great they do half sizes so fit perfectly. Excellent quality, they look and feel far more expensive. Quality packaging too. Arrived exactly when they advised they would.
9 February 2024
Unprompted review
Reply from Dreampairs
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your shoes. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Dream Pairs family, we look forward to seeing you again soon!
Size not as described
Ordered silver shoes for a cruise, arrived on time but the UK size 5 was more like a size 7. They are still in the box as arrived and I want to return them but cant find any returns policy and the reviews on here don't fill me with confidence. I would not recommend this company or use again.
21 December 2023
Unprompted review
Reply from Dreampairs
Hello Sue,
Thank you for taking the time to bring this to our attention. I am very sorry to hear about your experience with our shoes that the shoes don't fit.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need, and hopefully restore your faith in us. Since we are unable to locate your order, I have submitted a request for information. Can you provide us with your order or contact information? We will try our best to provide you with a satisfactory solution.
You can also find ways to contact us through this link. https://www.dreampairshoes.com/pages/contact-us
To request a return or refund, please navigate to the "My Orders" section in the user center. Click on the specific order you wish to return and refund, then proceed to submit your application.
Here's a quick link: https://www.dreampairshoes.com/account/orders?type=201
Don't hesitate to contact us. We appreciate your opinion and look forward to seeing you soon here.
Best Regards,
Dream Pairs Customer Care Team
Christmas Was Ruined By Dream Pairs!
Ordered two pairs online for my wife for Christmas. Boots arrived the first week of December. She tried them on and neither pair fit right. Way off on US sizes. Wrote to them to return for refund. No phone number tyo call them at. They responded telling me I had to pay return shipping costs. Went today to mail them. Two boxes. Would cost $39 each box to ship UPS or USPS. Boots were $40 cost. Ordered 2 pairs to benefit from their "FREE SHIPPING" if order over $59. Now Im STUCK with two crappy pairs of boots and DREAM PAIRS is laughing all the way to the bank!! STAY AWAY FROM THIS SHISTER COMPANY!!!!!
27 December 2023
Unprompted review
Reply from Dreampairs
Hello Jona,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order.
We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team
Have to Pay for Shipping Both Ways, Return Address No Good
12/16/23 Update: When I tracked the boots I returned to the mailing address Dreampairs sent me, so I could email them with the tracking info in order to get my refund, the tracking update said
"Your item was returned to the sender at 3:23 pm on December 15, 2023 in NORTH BERGEN, NJ 07047 because the forwarding order for this address is no longer valid." I emailed them with screen shots of the above and told them if they did not issue me a refund, I would file a complaint with the BBB. I did get my refund and the boots have not come back to me so who knows where they ended up. Shady company all around in my opinion.
Ordered boots for my daughter, had to pay shipping. Boots came very fast, unfortunately, they run very big so I had to send them back. Called to initiate the return, was told I have to pay return shipping as well. Had already ordered the same boots in a size smaller and had to pay shipping for that. In my opinion, this is a poor policy re: shipping for returns, I will not do business with this company again as there are plenty of other companies that will not charge shipping both ways.
10 December 2023
Unprompted review
Reply from Dreampairs
Hello Holly,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order.
We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
Usually, a tracking number to locate the shipping status of your returned package will be needed so that a refund can be issued on time.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team
Only given 1 star because I can't give…
EDIT - having now said that I am going to persue this further legally, and after posting this review - I have been told that I will recieve a refund. I will edit this review once the money arrives in my bank account.
Only given 1 star because I can't give 0. Tried to return products (far too small) and kept being offered money off etc - I just wanted a refund.
Eventually was sent an address to send them back to - copied exactly from email and paid for tracked postage service - they have not received them. The Post Office cannot locate the said address! Contacted customer services who said to contact the post office - they can't deliver to an address they can't locate. DO NOT order through the website, I know I never will. Still ongoing dispute after over almost 2 months!
12 October 2023
Unprompted review
Reply from Dreampairs
Hello Jane,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order.
We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
Usually, a tracking number to locate the shipping status of your returned package will be needed so that a refund can be issued on time.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team
Still waiting for my refund a week…
Still waiting for my refund a week after the goods were received.
Typical Chinese company, the UK sizes are random, UK 5.5 is actually a 4.5, waste of money because you have to pay yourself to return the items then wait for ever to get the refund. I paid with Paypal and now they hold me at ransom saying they can't refund me until I close the case.
11 November 2023
Unprompted review
Reply from Dreampairs
Hello Elyanne,
Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We have reviewed the situation you mentioned. After we receive your returned items, we need to inspect the returned items. After that, a refund will be issued on your order. But the refund failed to process as there was a PayPal dispute being processed for this payment.
We checked that the Credit has been processed and claim is now closed. Please refer to your PayPal account to check more details.
If you would like to discuss this with us further, I would like to attach our email address for the support team. contactus@dreampairshoes.com
If you require any additional information, please do not hesitate to contact us at any time.
Best Regards,
Dream Pairs Customer Care Team
Super fast shipping.these mary jane…
Super fast shipping.these mary jane dream pairs are so comfortable. I love them.im a crossdresser..trangender 60 years old and can wear and stand in these shoes all day.or night.so so you genetic woman.will love them too.joyce.
19 November 2023
Unprompted review
Reply from Dreampairs
Dear Jim, thank you for choosing Dream Pairs shoes and taking the time to write this review. It means a lot to us!
POOR CUSTOMER SERVICE
I placed two orders with Dream Pairs received the first package and realized they run big. I called to stop the second package and was told the package had already been shipped and to just refuse the package when it arrive. I personally took the box to a Fedex location and that when the drama started for me. To this date one month later Dream Pairs hasn't help me at all with filing a claim for the package that I no longer have. Was told by Dream Pairs for me to contact Fedex, I contact Fedex and told to contact Dream Pair to only in the end contact Dream Pairs not once but seven time and the so call Supervisor states she will do a claim which I asked them to do in the beginning. She told me it would take another 21day for a response and I should call back.🤔 VERY BAD CUSTOMER SERVICE.
16 November 2023
Unprompted review
Reply from Dreampairs
Hello Pickens,
Thank you for taking the time to bring this to our attention.
We understand that you would like to the refund status of your order.
Our agent will discuss this with you so that we can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
Sorry for the inconvenience caused to you.
Best Regards,
Dream Pairs Customer Care Team
I would avoid this company if you need…
I would avoid this company if you need to return an item. I have going back and forth with them for days, and they were saying anything possible to not give me a return.
26 October 2023
Unprompted review
Reply from Dreampairs
Hello Dionne,
Thank you for taking the time to bring this to our attention.
We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
I would like to discuss this with you so that I can go over the available options with you, assist with anything you need and hopefully restore your faith in us.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
I absolutely love Dream Pairs shoes!
I absolutely love Dream Pairs shoes! I probably have 50+ pairs of their shoes. First, it doesn’t matter what style of shoes they are , their shoes are the most comfortable shoes on the market!
Secondly, Dream Pairs shoes set the trend in what is popular and in demand. I get compliments from complete strangers on my shoes! I love all of my Dream Pairs- I have their tennis shoes, ankle boots, pumps, knee high boots, and sandals.
30 October 2023
Unprompted review
Reply from Dreampairs
Hi Kimberly, we’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
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