I had an issue with a pair of sandals I purchased over a year ago. Even though the warranty period had already passed, I reached out to the seller and they were incredibly kind, responsive, and will... See more
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I received my order quickly. The shoes were fine but, sadly, they didn't fit. I sent an email requesting return instructions. A series of mishaps and no return instructions led me to call Customer Se... See more
Company replied
I received my shoes quick however they didn't fit exactly as I'd hoped. The company worked with me to get me the best deal for my situation and I really appreciate them for that.
Company replied
Very fast and genuine responses when I needed help with my order. The offered partial refund if I kept the boots or a full refund if I shipped the item back, only thing is the shipping would be deduct... See more
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Company details
Written by the company
Shop DREAM PAIRS,Bruno Marc,TOETOS,nortiv8 Shoes online with Free Shipping! Comfortable stylish pumps,flats,boots,sandals,sneakers,heels,oxfords and wedges with discount prices,Enjoy a large selection every day! We put customer satisfaction as our top priority, and with that being said, we're 100% committed to providing you with the very best of service. If you have any questions about products, issues relating to warranty, or product defects, please feel free to contact us. We are always at your service, ready to solve your problems. ------------------------------------------- 📱 Contact Us Live Chat: Mon–Fri (PST) Link: https://www.dreampairs.com/pages/contact-us 00:00 AM–8:00 AM & 9:00 AM–12:00 PM Email: support@dreampairs.com Available 24/7 (Sun–Sat) Phone: +1 609-831-4566 Phone Hours: Mon–Fri (EST) 9:00 AM–8:00 PM]
Contact info
9500 Railroad Ave, 07047, North Bergen, United States
- +1 609-831-4566
- support@dreampairs.com
- dreampairs.com
4.0
Great
173 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Is Dream China
Is Dream China, nothing to do with Paris!!!
Attention, the delivery is made in 2-3 weeks. is august 8 and I'm still waiting for the parcel shipped on July 23.
23 July 2023
Unprompted review
Reply from Dreampairs
Hello Elly,
Thank you for taking the time to bring this to our attention.I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
As always we really appreciate feedback such as yours that allows us to improve our services and hope that we can move forward together in a positive light. We hope once this has all been solved for you that your opinion of us after this experience will be more positive.
To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Awful experience!!
Awful experience!!
Not only NONE OF THE SHOES FIT, THEY DON'T WANT TO PAY FOR THE RETURN LABEL AND AFTER OVER A MONTH THEY STILL HAVEN'T REFUNDED MY ORDER AFTER HAVING TOLD ME THAT THEY DID!!!!
I WILL NEVER BUY FROM THEM AFAIN.
5 August 2023
Unprompted review
Reply from Dreampairs
Hello LadyS,
Thank you for taking the time to bring this to our attention.I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
As always we really appreciate feedback such as yours that allows us to improve our services and hope that we can move forward together in a positive light. We hope once this has all been solved for you that your opinion of us after this experience will be more positive.
To better help you, could you please provide us your order number? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
Style and Comfort a great combo
I was so delighted to receive my pair of burudani shoes! This is my second pair. They are so stylish and comfortable. This brand offers modest heels which I appreciate.Their products are made from recycled materials which is a bonus for the environment.
Thank you Burudani/Dream Pairs
4 August 2023
Unprompted review
Reply from Dreampairs
Dear Susan,
Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with our shoes.
Best regards,
Dream Pairs Customer Care Team
I’ve Been Looking for These Shoes
I’ve been looking for shoes with a larger toe box for several years. Burudani shoes have given me a shoe that I can wear right out of the box without having to break them in before leaving the house in them. The heal doesn’t slip off and I’ve had absolutely no blisters. On top of that they are appropriate for casual wear and still dressy enough for a more formal event. They’ve answered my needs in so many ways. The only thing left is to see how long they’ll keep their shape and usefulness as I wear them as my only shoes. I did buy them in four different colors so that will help but the black pair will be the test case because I find myself wearing them much more often than the other colors. Thank you!
4 August 2023
Unprompted review
Reply from Dreampairs
Dear Colleen,
Thank you so much for taking the time to leave us this amazing review! We’re thrilled to hear that you had a great experience with our shoes.
Best regards,
Dream Pairs Customer Care Team
After buying 3 pairs of flats that feel…
After buying 3 pairs of flats that feel super comfortable on my problematic feet, I purchased my first pair of heels. They are eye catching, attractive, and also fit perfectly from the first moment I put them on.
3 August 2023
Unprompted review
Reply from Dreampairs
Hi Helene,
We’re delighted to know that our shoes meet your expectations! Your kind words mean the world to us.
Looking forward to your next visit.
Warmest regards,
Dream Pairs Customer Care Team
Great customer service/sweet shoes
Probably the best customer service I've experienced. An initial order of (beautiful) Burudani slingback heels had an issue with a strap that slipped down. I reviewed, noting this, and heard back almost instantly from customer service, wanting to make things right. Who does that? Now I have two pairs of Burudani (aka Dream Pairs) shoes, and am wearing the fetching and very comfy flats as I type. Bonus: they're made from recycled plastic.
27 July 2023
Unprompted review
Reply from Dreampairs
Dear Cassa,
Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.
Thanks again for your support, and we look forward to serving you again soon!
Warm regards,
Dream Pairs Customer Care Team
Love my new shoes
Love my new shoes! They are so comfortable- great for work and casual on the go!!
26 July 2023
Unprompted review
Reply from Dreampairs
Hi Kara,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
Perfect Purchase
Great fit, good value, beautiful shoes ! Totally great purchase ❣️
26 July 2023
Unprompted review
Reply from Dreampairs
Hi Robyn,
We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.
The Best Silver Heels
I absolutely love my silver criss cross strapped heels!! They are so beautiful and elegant! Dream Pairs never disappoints! The shoes are comfortable and always beautiful
21 July 2023
Unprompted review
Reply from Dreampairs
Hi Geli,
Reviews like yours make our day because it makes all the hard work worthwhile.
Thanks again for choosing Dream Pairs, and we can’t wait to see you again!
Do not expect this company to honour…
Do not expect this company to honour their refund promise.
I brought four pairs of shoes and and have paid for the postage to return three following the instructions that they emailed me. They are refusing to give me a refund on the basis that they need the tracking details to pay the refund. They state they have no way of finding the shoes in their warehouse. The returns were clearly labelled and they have all my details. This feels like daylight robbery.
19 June 2023
Unprompted review
Reply from Dreampairs
Hello Jane,
Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.
We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
I checked your email and order information. Our agent has provided you with a full refund on 2023-07-09.
It may take 3-5 business days for the funds to be deposited to the original payment method.
If you require any additional information, please do not hesitate to contact us at any time.
Best Regards,
Dream Pairs Customer Care Team
Do not order!!!
Do not order!!!
False delivery dates - days 3-7 days - in fact they are shipped from China and can take 3-4 weeks.
The shoes are poor quality and sizing - I am a true uk size 7 - all my shoes are 7, slippers, trainers, boots.
I nearly broke my foot trying these on 7 is more like 5, absolute joke then they expect you to pay to return them!!!!
3 July 2023
Unprompted review
Reply from Dreampairs
Hello Maxine,
Thank you for taking the time to bring this to our attention. I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
To better help you, could you contact us via this email address? And we will do our best to resolve the issue for you.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
I look forward to solving this issue with you and hope to hear from you.
Best Regards,
Dream Pairs Customer Care Team
My experience with Dream Pairs satisfactory
My experience with Dream Pairs is very satisfactory. The truth is they are very attentive and the shoes are very nice, comfortable and the best of good quality and I have had good experiences with everything that I order and arrive on time. They are very attentive.
28 June 2023
Unprompted review
Reply from Dreampairs
Dear Julieth,
Thank you so much for taking the time to leave such a fantastic review about your recent shopping experience with us! We’re thrilled to hear that you enjoyed our products and services. Your feedback is invaluable, and it motivates our team to continually strive for excellence.
Thanks again for your support, and we look forward to serving you again soon!
Warm regards,
Dream Pairs Customer Care Team
Comfortable and well-made shoes
Comfortable and well-made shoes, quick shipping, good customer service, these are my new go-to brand of shoes for work, special events, and snow boots. Every pair I have gotten (3 total so far) are beautifully made, fit comfortably, and are supportive for a full 10-hour day's wear
20 June 2023
Unprompted review
Reply from Dreampairs
Hi Larisa,
We’re delighted to know that our shoes meet your expectations! Your kind words mean the world to us.
Looking forward to your next visit.
Warmest regards,
Dream Pairs Customer Care Team
These shoes are too good to be true
These shoes are too good to be true! Comfort, stylish, and affordable prices!! In the past year I have ordered ten pairs of shoes. I am absolutely amazed at how comfortable the shoes are!!! When I stand on my feet all day, the Mary Jane pumps with a 2.8 heel allows me to look cute all day in heels! At my age I thought I would never be able to wear heels again. What scares me is that the prices are so affordable that this company may start to increase their prices!! I am retired and on a fixed income, and this company fits my life so well. From reading the reviews I see that most of the complaints are the return process. I have not had to return any shoes yet, but I am hoping they will fix this process before I have to return any shoes.
1 May 2023
Unprompted review
Reply from Dreampairs
Hi Christina,
We really appreciate you taking the time to share your feedback. Your words are highly valuable to us. We will continue to further improve our product and provide better service for our sincere customers like you.
I have worked with this company before…
I have worked with this company before winning a competition and they have the best customer service! Fast and doesn’t leave you hanging on a response! Also they have great products, I haven’t bought a shoe I didn’t love from here, the comfiness is mind blowing!
11 May 2023
Unprompted review
Reply from Dreampairs
Dear Jessica,
Thank you for highlighting our outstanding customer service in your review!
We’ll pass along your compliments to our team.
Look forward to serving you again soon!
Thanks,
Dream Pairs Customer Care Team
Shocking Service
Multiple emails sent back and forth as wrong size was delivered. Dreams have signed for the delivery that was sent back on 25th April. No refund yet. Just tried to email the signed receipt and my email is being rejected. Dreams have literally just sent me an email asking to fill out a questionnaire but I can also see 200+ personal emails attached to it, GDPR comes to mind!
Would not use at all again for love or money, currently out of pocket!
9 May 2023
Unprompted review
Reply from Dreampairs
Hello Nadine,
This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We have received the returned package. Your order has been refunded at this time and the funds will take 3-5 business days to be deposited to your original payment method.
We're sorry for the inconvenience our return process has caused you. We will feed back your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
If you require any additional information, please do not hesitate to contact us at any time.
I would like to attach our email address for the support team.
contactus@dreampairshoes.com
Thank you so much for bringing this issue to our attention! Have a nice day!
Best Regards,
Claire
Dream Pairs Customer Care Team
Love thier service and products
Love thier service and products. They offer large varieties of products and best prices as well as quality of the product that comes with wonderful customer service. Highly recommended.
22 April 2023
Unprompted review
Reply from Dreampairs
Hi Iamsha,
We couldn’t be happier to read your 5-star review about our shoes! Your kind words about our product and customer service mean the world to us.
Thank you for your continued support, and we can’t wait to see you back soon!
Best regards,
Dream Pairs Customer Care Team
I have emailed the company on many…
Today is 30th May and I still haven’t had any reply to all my emails which means I missed the return window and have no money back.
Avoid this company at all cost!!
Could you please let me know how to send the shoes back as after 2 weeks of chasing I heard nothing back.
Also you’re saying in your T&C that the return has to be made within 30 days. How could this be even possible it there is no return policy in place just an email which is not even monitored??
Unfortunately responding to the below it’s not been helpful at all! Just let me know how to return the shoes asap!
I got the below so your new email address doesn’t even exist
The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:
I have emailed the company on many occasions as unable to return a pair of shoes I purchased for my mum.
They don’t provide any return labels or instructions and only request to email the customer services in order to organise a return. Since they’re very unresponsive it’s a terrible system to deal with returns!
28 April 2023
Unprompted review
Reply from Dreampairs
Hello Katarzyna,
This is Claire, the customer service manager of Dream Pairs. I am very sorry to hear that your experience with our shoes.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
If this is not your order information, please contact us through our customer service email.contactus@dreampairshoes.com
Looking forward to hearing from you!
Best Regards,
Claire
Dream Pairs Customer Care Team
comfy, flexible and safe
Dream Paris shoe is very comfy shoe. I bought my first pair when I was pregnant, very comfy, and safe, and I am in love with this brand, I got another pair for my vacation trip, i can wear it all day long, flexible. I gave 4 stars because of the style, I wish they have more fashionable style.
28 April 2023
Unprompted review
Reply from Dreampairs
Hi Elvie,
We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.
Sale boots
Just received a pair of tan, calf length boots which were reduced to £10. I am absolutely thrilled with them. They look well made and have a lovely thick sole. Wish I'd got 2 pairs.
28 April 2023
Unprompted review
Reply from Dreampairs
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
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