after care support is terrible. in privious review take reply with my full name. this should be banned and its against all privacy regulation. Company is braking law. before they placed a re... See more
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Products look good . They always answer your questions . What is missing is the tracking after you pay customs and the leaving from the country. It is a long Time and should be monitored .
Company replied
Dreamparts are always 5 star Communication can be difficult as of time difference but they aways get back to you Postage is aways good tracking as soon as possible, never been damaged. I or... See more
Company replied
Great service (even bilingual) and great product. Was able to have it customized with little-to-no run-around. Finished item was quickly shipped and I've been using it for almost a year now; BIG up... See more
Company replied
Company details
Information provided by various external sources
Dreamparts est une société française de vente en ligne de pièces et accessoires pour la moto et son pilote. Elle a été fondée en 2017 par 2 professionnels de la pièce détachée et de la moto. Avec plus de 20000 références, Dreamparts vous propose le plus grand choix de pièces adaptées à votre véhicule. Dreamparts est animée par une équipe de spécialistes qui partage avec vous la passion du deux roues.
Contact info
3.6
Average
149 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Dreamparts were most helpful
Dreamparts were most helpful & easy to deal with. They were also able to source me extra items which were not listed on their website. All parts were received in good order & in a timely manner. I would highly recommend Dreamparts to anyone & no doubt deal with thme again.
14 November 2022
Unprompted review
Reply from Dreamparts
Hello Eamonn,
Thank you for your order and this positive feedback 😊!
Have a wonderful day !
Hope to see you again soon,
Best regards,
The DreamParts Team
Reply from Dreamparts
Hello Ellen,
Thanks for your order is always a pleasure to deal with you,
Thanks for your positive feedback that always make us happy 🙏
Have a wonderful day,
The DreamParts Team
Fast delivery and quality product…
Fast delivery and quality product excellent customer service too on WhatsApp 😊
26 July 2022
Unprompted review
Reply from Dreamparts
Hello Hansel,
Thank you for your order and this positive feedback 😊!
Have a wonderful day !
Hope to see you again soon,
Best regards,
The DreamParts Team
Please note this company is unreliable
Please note this company is unreliable. After an order, no follow-ups and no delivery on the horizon. Avoid ordering there.
22 July 2022
Unprompted review
Reply from Dreamparts
Fake review from the user "Titta". This order number doesn't exist, this customer name as well, but trustpilot accept those fake review & put it verified.
Faux avis de la part de "Titta". Le numéro de commande n'existe pas, le nom de ce client non plus, mais trustpilot accepte ce genre de faux avis & les marques vérifié.
ARNAQUE
ARNAQUE - ARNAQUE -ARNAQUE Bonjour les amis , je vous informe que cette société est une arnaque faites très attention ! J'ai passer commande de 600 euros tout mes articles était en stock au final il me dit que 2 articles ne sont pas en stock et me propose un avoirs avec 5% supplémentaire que je refuse bien sur . A ce jour aucune commande reçue et aucun remboursement ! Attention quand j'ai pris contact au débu il répond dans les 10 minutes maintenant j'ai une réponde pour me baladé toute les 48h . Faites attention !
SCAM - SCAM - SCAM Hello friends, I inform you that this company is a scam, be very careful! I placed an order for 600 euros, all my items were in stock in the end, he told me that 2 items were not in stock and offered me a credit note with an additional 5%, which of course I refused. To date no order received and no refund! Be careful when I contacted the beginning he answers within 10 minutes now I have an answer to walk around every 48 hours. Pay attention !
20 July 2022
Reply from Dreamparts
Bonjour Christophe, votre but est clairement de nuire à notre société (harcèlement par messagerie instantanée e-mail, appels téléphoniques après 22h30 car nous ne vous répondons pas dans la minute...), et nous ne sommes visiblement pas les seuls dans votre collimateur, à en croire vos multiples avis 1 étoile, postés sur Trustpilot. Vous avez accepté un remboursement partiel, puis êtes revenu sur votre décision plus tard...
Malheureusement vous n'êtes pas dans une optique de trouver des solutions simples, à l'amiable et semblez apprécié ce type de situations.
Bonne journée à vous 👋
Hello Christophe, your goal is clearly to harm our company (harassment by e-mail instant messaging, phone calls after 10:30 p.m because we didn't answer you within a minute...), and we are obviously not the only ones in your sights, according to your multiple 1-star reviews, posted on Trustpilot. You accepted a partial refund, then reconsidered your decision later...
Unfortunately, you are not looking to find simple, amicable solutions and seem to appreciate this type of situation.
Have a nice day 👋
Return of goods
I wanted to return a brown seat for my Honda Monkey as it was too small compared to the stock seat (and the picture of the bike on the internet site), but the shop won't accept returns. That's a lot of money, almost 200 EUR. That's a bad policy, so cannot reccomend this shop for anyone!
P, (Denmark)
6 July 2022
Reply from Dreamparts
Hello,
Thank you for your order.
Unfortunately, we cannot accept returns of goods because you are not satisfied with the length of the seat. In addition, the price of the shipping go and back, would cost almost the price of the item.
We hope that you understand the issue.
Kind regards,
The DreamParts Team
I bought a crome rear cargo rack…
I bought a crome rear cargo rack (DRMGXFC2) and a HEADLIGHT PROTECTION/FRONT LUGGAGE RACK (DRMGZFVF-02).
Both items seems to be of good quality with good weldings on them, time will tell how durable they are. The fitting was very good once i figured out how to mount them. The reason i did not give 5 stars is that there was no mounting description. For the rear rack it was no problem as there is only one way to fit it bur the screws to mount it was not included. The front was a bit difficult to figure out how to mount but fit just fine once i understood how to attach it. Two screws where too long so i had to grind them down a bit.
5 February 2022
Reply from Dreamparts
Hello Thomas,
Thanks for your feedback, unfortunately the supplier doesn't give us instruction notice for those items.
We hope that everything is now ok :) and hope to see you again on DreamParts !
Best regards,
The DreamParts Team.
remboursement
remboursement, sans plus d'explication ! aricle en rupture? ,plus au catalogue ?
en revanche sur le site l'article etait disponible !
23 December 2018
Unprompted review
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