DREAMSILK Reviews 

155
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The quality is amazing. I wouldn’t go anywhere else! The scrunchies are an absolute staple accessory for me.

Rated 5 out of 5 stars

Highly recommended 🥰 been thinking to buy silk pillow for ages,then I found Dreamsilk,I know how expensive it can be but with Dreamsilk is very affordable, pure Mulberry Silk. And when you buy 1... See more

Rated 1 out of 5 stars

I have email for over a month now and NO ONE has responded. I ordered two silk pillowcases and the color was ABSOLUTELY wrong. I emailed customer service on September 9th and again on September 16th.... See more

Rated 4 out of 5 stars

I ordered some silk pyjamas as a Christmas gift for my girlfriend. I was really impressed with the quality and the design. They exceeded expectation and she loves them! However, I was not overly im... See more

Company details

  1. Sleep Clinic

Written by the company

Helping You Fall In Love With Your Sleep Routine Through Splendid Silk Eye Masks, Pillowcases, Pyjamas and Bed Sets


Contact info

3.5

Average

TrustScore 3.5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(155)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wish I’d known about these years ago!

I’ve always used high thread count linen as I hate that prickly feel on my face. I received my silk pillowcase last week and ... WOW! It is the very very best pillowcase ever. It feels so so soft and I’m sure I’ve slept better because of it. I just need to ensure I read the wash instructions carefully again as I don’t want to lose a gram of the loveliness! I think I may need to buy more so my husband can have one too!

3 February 2021
Rated 5 out of 5 stars

I love these pjs

I love these pjs. Great quality and very stylish. Didn’t get the size I originally wanted as out of stock but I ordered a smaller size and they fitted really well.

27 January 2021
Rated 4 out of 5 stars

Excellent Silk Pyjamas. Poor Communication.

I ordered some silk pyjamas as a Christmas gift for my girlfriend. I was really impressed with the quality and the design. They exceeded expectation and she loves them!

However, I was not overly impressed with the customer service communication. I ordered the pyjamas on December 7th and they did not arrive until December 24th with no updates on the order. It was only after I tried ringing, emailing and messaging via Etsy that I got a response. A simple email update would have stopped me worrying unnecessarily.

30 December 2020
Unprompted review
Rated 1 out of 5 stars

Poor service

I never write reviews but unfortunately I feel The need to in this case.

This is not particularly a review on the product it’s self (As I haven’t actually used it yet) but more on the service of the company.

I Recently bought 4 of the dreamsilk pillow cases, all of which are Christmas gifts. Considering these are classed as “luxury” Items the packaging unfortunately does not meet these expectations.
When I made this purchase, which was just under £100 I fully expected each pillowcase to come in it’s own dreamsilk Box, as shown on their website and Instagram. However when the items arrived they were presented in only a cellophane bag and looked no more luxurious than the run of the mill pillowcase that you could pick up anywhere.

I was however happy to keep the items if the seller was able to send me suitable packaging. I contacted the seller through their Instagram 1 week ago and my message still hasn’t been read. After not receiving a reply I tried to contact them via their email address 3 days ago and still have had no reply and I cannot find any details on their website on how to do a return.

23 November 2020
Rated 5 out of 5 stars

This is better.

Pleased to say that the reaction to my original comment re packaging has been resolved by Dreamsilk. I received a sleepmask presented in a gift box with an explanatory product card. Sent 1st class in good packaging as promised. 🙂

11 November 2020
Unprompted review
Rated 1 out of 5 stars

I was very disappointed with the look…

I was very disappointed with the look of the product - it arrived quite creased - the packaging was flimsy to say the least. Just the silk pillowcase in a thin black envelope. I would gladly have paid extra for decent packaging. This was a present for my friend - I thought there might have been a little card included to say what the product features were and washing instructions. I have had to print off details - they don't look good!

1 November 2020
DREAMSILK logo

Reply from DREAMSILK

Hi Ken, thanks for your feedback! After hearing this, we can now announce that we will include a gift box and a gift card with all of our pillowcases.

I'd love to send you a FREE gold eye mask so we can show you? Drop us a message at sales@dreamsilk.io and we will get one sent over to you

Thanks
James

Rated 5 out of 5 stars

Sleep, relax, breathe

Easy 5* performance.
V high quality and works a treat.
A much-welcomed taste of luxury for these strange times...!

31 October 2020
Unprompted review
Rated 5 out of 5 stars

Quality Product!

Pillowcase was lovely quality, arrived quickly and love the feel if the fabric, very happy with my purchase!

28 October 2020
Unprompted review
Rated 5 out of 5 stars

There is something wonderful about…

It is always wonderful to treat yourself to something that takes your fancy and enjoy the anticipation as you wait for it to arrive. I have always believed that a little bit of self love is good for you.
When my beautiful silk mask arrived I was not disappointed! It arrived quickly, the packaging was awesome and the silk felt fabulous! I couldn’t wait for bedtime. It felt as light as a feather and was extremely comfortable to wear. I fell asleep much quicker than normal and did not wake up during the night as I usually do. In the morning, I felt alert and calm. Thank you Dreamsilk! It is just amazing how much better everything seems after a good night’s sleep!

28 October 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look