Dreamvegas Reviews 433

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, most reviewers were let down by their experience overall. Many customers report significant difficulties with the withdrawal process, often experiencing long delays and requests for extensive documentation. People frequently mention that customer service is unhelpful, providing vague or repetitive responses and failing to resolve issues effectively. Reviewers also express frustration with the website's performance, describing it as slow and problematic, especially when attempting to process payments or manage their accounts. However, some customers also noted that they experienced quick payouts and found the live chat customer service to be helpful, with funds sometimes appearing in their accounts within 24 hours. A few other people also felt that the site offers a good selection of games and can provide better payouts compared to other platforms.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues with withdrawals, including... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and advising... See more

Customer service

Users describe negative interactions with customer service, often finding it slow, ineffective, and... See more

Refund

Customers had negative experiences with refund, with many reporting significant delays and difficulties in... See more

Response time

Customers consistently note ambiguous experiences with response times, with many expressing frustration over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Came across this looked abit appealing a lot of different games. Deposited around 2k went all good now that I want to withdraw it feels like it’s taking forever with alll these checks hope I get my... See more

Rated 1 out of 5 stars

AVOID! just like everyone else in the reviews, if you don’t want to wait forever to have them give you back your own money then AVOID! you’ll be given a timeframe which will be then extended on their... See more

Rated 1 out of 5 stars

dont bother playing with these horrible scammers there are better sites to play, i deposited £200 withdrew £700 never received my money now they locked and close my account , they dont reply to my ema... See more

Rated 1 out of 5 stars

Was couple deposits total per that night 1300£ , from last deposit i win 4000£. Next day they ask bank statement i send them,day later they writting they are not sure about clean money/where they co... See more


Company details

  1. Online Casino or Bookmaker

Written by the company

Dreamvegas offers premium Online Slots and games. Our award winning slots include Starburst, Gonzo’s Quest...


Contact info

1.6

Bad

TrustScore 1.5 out of 5

433 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(433)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doesn’t look too bad

Waiting on a withdrawal will update if I don’t get messed about like most seem to
24 hours still in review deposited without bonus so let’s see I hope all these bad reviews are wrong
Well believe me this isn’t a fake review I’m pleased to say that it has been paid so I changed it to 5stars I wasn’t messed about but I will say deposit with no bonus then you can’t be held up by bonus and wagering terms which I think mess a lot of people up I’m a happy customer thank you

13 December 2023
Unprompted review
Rated 1 out of 5 stars

If I could give nothing I would it’s…

If I could give nothing I would it’s exactly how people say it is. Jerking reels blank spins. 12.50 I had played 10p on big bass splash and not one bonus about 150 spins.
You would never ever win on this sight not even a pound. It’s as it is trouble.

1 December 2023
Unprompted review
Rated 1 out of 5 stars

AVOID

Avoid this site absolutely terrible very hard to bonus a game and if you do the payout is terrible. By far the worst site I have played on nothing but thieves.

5 November 2023
Unprompted review
Rated 1 out of 5 stars

Cheaters and Theives

Closed my account without notice and took my money. Now I can’t get this back. I have been in n live chat numerous times and they keep saying it’s being escalated.
Avoid stick to Sky Vegas .

25 October 2023
Unprompted review
Rated 1 out of 5 stars

this site is awful and yet 270 stake on…

this site is awful and yet 270 stake on big bass splash pays 30 quid come on seriously there games are very hard to bonus aswell take my word for it dont play here lesson learned i have gone off gambling now coz most the sites are like this now days. please do not play on here you will lose alot

24 October 2023
Unprompted review
Rated 1 out of 5 stars

Less than 1 star

It's baffling how this company is allowed to operate. I've played comparable games with comparable funds across different sites. With Dream Vegas it's virtually impossible to get to a point exceeding your deposit. I have to believe this is a scam site.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Waiting for withdrawal of 2 wins

I've just read the good and bad reviews of withdrawals with this company. I'm waiting, albeit only 3 days so far for 2 wins, but in my long experience with these companies complain to the Gaming Commision after 7 days rather than rely on their procedures, it's what they're there for!
I will update in due course.
21/10/2023. Have received my 2 payments, total amount expected. Delay was my fault for not uploading required proof of identity straight away.
Can't fault them now :)

10 October 2023
Unprompted review
Rated 1 out of 5 stars

Scam

Damn it! Why did I not read these reviews before playing! An absolute scam of a Casino!

DON'T USE THIS CASINO, THEY WILL LITERALLY ROB YOU... not even a chance. SCAM for sure.

1 October 2023
Unprompted review
Rated 1 out of 5 stars

I currently work for a team of scam…

I currently work for a team of scam trackers. We have looked into dream Vegas for some time now after many complaints from customers we decided to look into this company.
Many customers have complained of withdrawal issues alongside live chat when any issue is brought up.

We tested these issues and here are our findings:
1. Live chat: if you try to talk to a live chat.. It is a bot not a real person the system is designed to pick out words and respond to that.
Sometimes the bot will completely cut the chat and/or not let the customer respond.
2. The withdrawal system is based on a wager, the company will promise a free deposited bonus if you play, however you will never meet the requirements for the wager (so they say in live chat)
3.the ID system will not approve one of the 2 documents you need to make a withdrawal.
In our opinion this is a way of keeping funds and hoping you will give up on any withdrawal you have made.

To finish off my team has tryed many accounts and many ways of testing this.

Please customers go with a reputable company and do not fall for any bonus that websites may offer.

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Scam company.

Scam company.
They will take you deposit and when you withdraw they will make excuses to not pay you..
Do not go here

24 September 2023
Unprompted review
Rated 1 out of 5 stars

excluded me for 5 years stating that…

excluded me for 5 years stating that I'm spending to much money and worried about my affordability from only playing one game and winning 1500 pounds, just seems like poor excuse and unnecessary action, wouldn't recommend.

31 August 2023
Unprompted review
Rated 1 out of 5 stars

DREAMVEGAS / DREAM ON 🫵😧🖕

Absolutely disgusted what a shower ,lost a fortune then won a 1/4 of my winnings ,24+hrs later no money transfered ,you wanna gamble all your money away and win nothing at all,perfect site ..No bonuses ,zero big payout, and when you do win its under review..And then you get asked for bank statements which is pointless as they've got not intentions of paying you ...How would they feel if you decided that the money you lost was under review ,worst site hands down take take take ...Avoid Avoid Avoid. I honestly think they should be investigated ..

26 August 2023
Unprompted review
Rated 1 out of 5 stars

Very bad site

Very bad site. Avoid these! Would give -5 stars if i could!
They are so scammy that you can't even self exclude, once you try to self exclude the page just stays black, a scammy tactic they use to keep u going on the site.
Unfortunately i did not get to withdraw so i dont no what the withdrawal process is like, i suspect just like other foreign sites to the UK, very scammy withdrawal process.
UK players especially please avoid this site and company. Shocking site, doesn't pay and games are laggy.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

No problems with this company

No problems with this company, fantastic games and withdrawals come straight away. If your using bonus funds then do not bet over 5 pounds else you will lose your winnings. Always read TCs.

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Honestly can’t understand these bad…

Honestly can’t understand these bad reviews! I won 850 last night and withdrew it, and the money was in my back half hour ago! The chat team are polite and friendly and answer any questions that you have in a prompt manner! I uploaded my ID documents when I signed up which was quick and painless! And was offered a really good bonus as well! Great site!

8 July 2023
Unprompted review
Rated 5 out of 5 stars

Withdrawal

When I win I get paid immediately, when I lose it doesn't matter, cannot understand why so many poor reviews. I am just an ordinary punter

8 July 2023
Unprompted review

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