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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, frequently praising their quality, features, and user-friendliness. Many people highlight the excellent delivery service, noting fast shipping and products arriving in perfect condition. The customer service also receives widespread acclaim for being responsive, helpful, and going the extra mile to resolve issues. However, some people were dissatisfied with specific product issues, such as a humidifier leaking or a heater failing to work as advertised. There were also occasional reports of customer service being unhelpful or unresponsive, and some customers experienced problems with delivery, including not receiving their orders or receiving incorrect items.

What people talk about most

Product

Users describe positive interactions with product, highlighting the quality, quiet operation, and... See more

Quality

Customers consistently note positive experiences with quality, praising products like heaters, fans, and milk... See more

User experience

People report positive experiences with user experience. Many customers praise the ease of use, with features... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast shipping and quick... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt, kind, and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From start to finish this was a great experience. One, who doesn’t like discounts and special offers; so pricing was great! Two, shipped quickly and arrived with undamaged packaging. Three has great... See more

Rated 5 out of 5 stars

Easy to order, offer discounts on products based rewards points. Excellent products! I already had a couple of humidifiers and just used the new turbo fan that I ordered a a couple weeks ago. I esp... See more

Rated 5 out of 5 stars

From the moment I received the package, I went from unsure to genuinely impressed. The box was small, and I honestly didn’t think something that compact could heat my basement, but it absolutely does!... See more

Rated 5 out of 5 stars

Top Rated Heaters, especially if you are on an all electric system. I turned off my storage heaters off which were Dimpex Quantum and cut my heating cost in half and now my flat actually gets above... See more


Company details

  1. Appliance shop

Written by the company

No.1 Tower Fan & Space Heater Brand in the U.S. Get the latest tower fan, pedestal fan and air circulator fan for your cool summer with DREO.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

255 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I have nothing bad to say about DREO…

I have nothing bad to say about DREO COMPANY.I had electricity issues with my oil heater and living in apartment so can charge anything.I sent a email and has responded immediately and not only that they understand my circumstances and gave me full refund.I can’t thank them enough.Great customer support service and experience.

10 October 2025
Rated 5 out of 5 stars

Top Notch

I recently purchased the Dreo Baristamaker Milk Frother. I almost didn’t as I felt it was a splurge item and didn’t need to spend the money. I am so glad so glad I did! This piece of machinery is my favorite appliance! It has changed my morning coffee ritual in the best of ways! It is so silent and heats up unbelievably fast. I am now a Dreo fan! I also got a standalone A/C from Dreo for my son and it works beautifully as well!

15 October 2025
Rated 4 out of 5 stars

From start to finish this was a great…

From start to finish this was a great experience. One, who doesn’t like discounts and special offers; so pricing was great! Two, shipped quickly and arrived with undamaged packaging. Three has great features.

One negative, there is a dent that runs along one side. Right side if your looking at the display. Doesn’t seem to affect the performance. I am not one to mess around with returns and replacements.

10 October 2025
Rated 5 out of 5 stars

Powerful little heater!

Powerful little heater!! Great quality and value for the money .. it exceeds my expectations for a heater..!!Just brought another one for my bedroom!! Excellent product from the fans to heaters..!!

28 October 2025
Rated 5 out of 5 stars

Great Heater!

Fast shipping! Great product! Heats my 10x12 room efficiently. Love the eco mode and the fact the light goes out so you do not have the brightness showing while trying to sleep.

8 October 2025
Rated 5 out of 5 stars

Love these fans

Love these fans. Now have 6 of them. Strong ,quiet and great looking. Customer service goes above and beyond.

13 October 2025
Rated 3 out of 5 stars

Overall it does the job, but...

Shipping/delivery was fine. The product itself does the job of humidifying the air well, but I have a problem with the design. To fill it the way the instructions recommend, through the humidifying unit is very challenging to do to fill it to its max level. Either the power needs to be off, which also turns off the light that illuminates the fill tank so you can have a chance at seeing the fill level, or you are pouring in water while the unit is running, which if it is putting out vapor makes it very challenging to pour in the correct location, and be able to check the level of the water. The solution, for me, is that I have to shut it off, take off the humidifying unit and fill the tank that way. If you overfill, the unit will leak water where the unit and fill tank meet, which leads to a watery mess, and you are NOT going to want to try to lift the unit to spill out the excess. I had to use towels to absorb enough water out of the fill tank to stop the leaking.

14 October 2025

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