Dress 2 Party Reviews 

497
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when guiding shoppers through the wonderful selection of garments. People consistently note that the shop atmosphere is wonderfully welcoming and special, ensuring visitors feel completely comfortable while finding their dream attire. Some reviewers were not happy with the customer service, mentioning negative experiences where staff refused fittings or created an extremely uncomfortable environment. A few other people also reported frustrating communication issues, noticeable delays, and deep disappointment regarding unhelpful responses to various product and service concerns.

What people talk about most

Staff

Consumers find staff to be positive, welcoming, and exceptionally helpful during prom dress appointments.... See more

Product

Customers consistently note positive experiences with product, highlighting the stunning quality and wide... See more

Service

People report positive experiences with service, highlighting helpful staff and wonderful appointments from... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a great journey from start to finish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I feel like the staff went out of their way to understand who my daughter is and what makes her unique so they could find her the perfect prom dress. There were lots of varying styles and colours so I... See more

Rated 5 out of 5 stars

What can i say apart from...amazing girls and loads of time and effort with my girl as she has an eating disorder and this shop/amazing girls just made her feel so so comfortable and i will defo be ba... See more

Rated 5 out of 5 stars

Great selection of dresses and sizes (18 needed). Very helpful lady at the London store - she asked about event type and gave good advice. I was a late walk-in and it was nearly closing time but I d... See more

Rated 5 out of 5 stars

Had a fantastic experience at Liverpool store. Fun and helpful with an extensive choice of dresses for my daughter’s prom. The shop was large and well planned out with plenty of room to get changed an... See more


Company details

  1. #106 of 250 best companies in Ladies' clothes shop
  2. #7 of 17 best companies in Dress Shop

Written by the company

We are the biggest supplier of Prom Dresses & Evening wear in the UK, we stock exclusive brands such as Sherri Hill and Jovani


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

497 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.6

All reviews

(497)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not order sale items. Waste of time.

I ordered some bridesmaids dresses that were on sale online, (assumed they were end-of-line, about to be discontinued) and what I received were dresses that were literally falling apart and unwearable. The material on the sleeves and skirts had snags, and the stitching had come loose in some places. I emailed the same day to let them know, as it says to do so on the website, and never got a reply! Went ahead and returned everything using their returns portal. They did not refund delivery cost. Complete waste of my time, and I can't understand why they would waste their own time packing and posting what were obviously faulty items?

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Very Unhappy Customer

I posted a review on the 17th of October 2025 about the amazing service I received from Debbie at Dress 2 Party in Glasgow. I still stand by all I said however since writing the review I have found out something that has been very upsetting for me and something I think other potential customers should be aware of. The dress I purchased has feathers on it which I specifically asked about as I would not want them to be real, I was told they were not real (not by Debbie but by another member of staff) so of course I went ahead and purchased the dress. However I saw a top in a clothes shop with the same feathers and when I looked the label said they were of animal origin. So I sent an email to Dress 2 Party and was told they were real Ostrich feathers!!! I was absolutely disgusted that not only had I been given the wrong information but that in this day and age we are still using these poor birds feathers when there are so many alternatives available. They haven’t even had the decency to reply to my email!

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Great selection!

Great selection of dresses and sizes (18 needed). Very helpful lady at the London store - she asked about event type and gave good advice. I was a late walk-in and it was nearly closing time but I didn't feel hurried. The dress was fabulous, slight alteration needed (hem shorten) but details and recommendtion given for someon who could do a one day turnaround. Great shop. Had assumed it was just small sizes... not the case.

1 November 2025
Rated 5 out of 5 stars

Bridesmaid dresses

We had the best experience shopping for my bridesmaids dresses. They were delivered very quickly and came nicely packed. The dresses are perfect and exactly what we wanted, they are the best quality and look so beautiful!

25 October 2025
Rated 4 out of 5 stars

The staff were great

The staff were great, plenty to choose from and all dresses come in all sizes from the smallest to plus size minimum a 22. My only complaint is that there are no price tags which I feel put pressure on parents as the teens are trying on dresses and how do you say no to their dream dress after they have found the perfect dress! We have had a great prom experience 💞

27 October 2025
Rated 5 out of 5 stars

Lovely costumer service at London store

We just had our London store appointment lovely costumer service nice dresses our prom sorted. Also the promise the same dress wont be sold for the same school are amazing. Thank you for the patience and the support to choose the best prom dress for her

1 November 2025
Unprompted review
Rated 5 out of 5 stars

My daughter and I had a great time…

My daughter and I had a great time choosing her Prom dress. There were so many beautiful designs and the staff were absolutely amazing! So knowledgeable and really friendly. I will definitely be coming back when my youngest daughter is looking for her dress.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and friendly team

I feel like the staff went out of their way to understand who my daughter is and what makes her unique so they could find her the perfect prom dress. There were lots of varying styles and colours so I'd be surprised if any young person couldn't find their perfect dress from the selections on offer. Being asked if she was saying 'yes to the dress' was just an extra bit of magic to make it a day she will never forget.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great

The staff were great, very encouraging. Not pressuring at all. Giving light feedback e.g. if the dress washed me out, didn't suit, I didn't look happy in it. The whole experience was just magical and I said yes to the dress!!

4 October 2025

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