My opinion review on Dressbae are 5 stars I chose 5 stars simply because of the pandemic my shipment was delayed however I recieved prompt attention and very professional, kind and trustworthy.S... See more
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is deffenity scam i recived pj and i paid for two dresses order number 303784879879 dont order from that site any more
Several emails sent to try and find out where my order is....not a single reply. Tracked the order, it left one place went to another then returned to the original and all it says is delivery can... See more
Company replied
I too have been having issues communicating through email with the company about my order. I recently tried messenger and hope that will work. From what I have read in the comments, it seems that is a... See more
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We provide the outfits that you love & Yes! Our clothes are setting trends. FREE shipping & returns 100% satisfaction guaranteed 24 / 7 Support
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Reply from Dressbaes
We are so grateful for your kind words. Thanks for sharing your review with us and the community. I really appreciate you as one of our customers and can’t wait to see you again. ♥
-Kristy
Tried to cancel an order minutes after…
Tried to cancel an order minutes after I submitted the order since I realized a mistake in sizing. and I only received a response once the shipping label was created, saying its too late to cancel since it is sent. and now I am asking to process a refund with no response.
30 October 2020
Unprompted review
Reply from Dressbaes
Hi! I apologize for the negative experience you've had with us. We do our best to ship orders ASAP as we have a lot of items that are readily available.
I highly recommend that you refuse delivery so the item gets returned to us by your post office. Once we get the item/s back, that's the time we can process your refund. I am hoping for your kind understanding.
Been charge twice because glichted out…
Been charge twice because glichted out and no reply, cant even get back onto the webpage. I just hope my order comes here and that ther refund the second one like i asked
26 October 2020
Unprompted review
Reply from Dressbaes
Hi Nathan,
Thank you for bringing this to our attention. It appears that both of your payments did not go through.
Kindly check if you have sufficient funds. If you do:
A) contact your bank and ask them to activate *international* transactions and re-try. It only takes a minute and you're done for a lifetime
B ) try checking out as a guest via PayPal - you can use your credit card and do not need to sign up
C) try another card or a PayPal account
Glitching ordering system
Ordered a dress and my wife loved it so I tried to order more. It glitches out and charge me for 2 large dresses and never put the order through, and once I purchased them I got a promo code and baught a 3rd dress and it glitched our and switched the size and colour. Emailed right away multiple times and they already shipped the dress. Still havnt revieved any thing from there support email. Very frustrated there’s no number to phone if they’re not going to answer they’re email. I see they’re replying on here faster then the emails so hopefully someone will get back to me!
21 September 2020
Unprompted review
Reply from Dressbaes
Hello Shelton,
Thank you for reaching out to us. I apologize for the delay in replying to your review.
I believe we have already answered your email.
There are only two orders in our records with one dress in each order. You may still send it back so we can send you the correct dress or if you choose a refund, we will gladly process it for you. Right now we're still setting up our phone line. Hopefully, we can offer support over the phone in the next two months.
Kristy
Dressbaes
Very Comfortable
This dress is very comfortable. I really like the material. I ordered one for my sister.
13 September 2020
Unprompted review
Reply from Dressbaes
Hi Dorothy,
Thank you for leaving us a 5-star review.
I really appreciate the time you gave us in turning your experience into a positive one. We put customer service as our top priority and we are glad that you loved our experience with us.
Again, thanks for your kind words and we look forward to having you again!
Best Regards,
Kristy
Customer Service Associate - Dressbaes
Reply from Dressbaes
Hi Julie,
Thank you for leaving us a 5-star review.
I really appreciate the time you gave us in turning your experience into a positive one. We put customer service as our top priority and we are glad that you loved our experience with us.
Again, thanks for your kind words and we look forward to having you again!
Best Regards,
Kristy
Customer Service Associate - Dressbaes
Just bought Aria and its super good…
Just bought Aria and its super good looking
18 August 2020
Unprompted review
Reply from Dressbaes
Hi Charlene,
Thank you for leaving us a 5-star review.
I really appreciate the time you gave us in turning your experience into a positive one. We put customer service as our top priority and we are glad that you loved our experience with us.
Again, thanks for your kind words and we look forward to having you again!
Best Regards,
Kristy
Customer Service Associate - Dressbaes
You guys are criminals
You guys are criminals! I haven’t received my dress, USPS says they haven’t received anything from you yet, and your customer service keeps insisting it’s tracking, even though the screen shots show it hasn’t.
17 August 2020
Unprompted review
Reply from Dressbaes
Hello Danie,
I apologize for the inconvenience. I understand that you were not able to get any tracking information from the tracking number we sent you. This was an error in our system, not selecting the correct carrier for your tracking number. Don't worry, it's been fixed. You may now track your shipment using the same tracking number.
Best,
Kristy
Dressbaes
Not very happy
I am having a very difficult time reaching someone via email. I placed an order and cancelled via email within 12 hours. There was no response to my cancellation, and then the product was shipped the day after I cancelled. I contacted support again, and they told me that it was too late to cancel and I only had 12 hours to do so, as per policy states. I then responded with time stamps of the order confirmation email, when I cancelled, and when the product was shipped. I have received neither the product or my money back, and I can’t get a hold of anybody. A customer service phone number would be greatly appreciated, instead of waiting days only for my emails to be ignored.
14 August 2020
Unprompted review
Reply from Dressbaes
Hello Rachel,
Thank you for bringing this to my attention. I would like to apologize for not being able to return your email sooner. I understand that you cancelled your order within 12 hours and the cancellation request was valid. We were at fault and I sincerely apologize. I suggest that you refuse the delivery. Once the package is on its way back to us, we will issue you a full refund.
Best,
Kristy
Dressbaes
Not had refund ...and second order…
Not had refund ...and second order faulty ...want money back but had nothing...Explain?
10 August 2020
Unprompted review
Reply from Dressbaes
Hello Mr Jackson,
I am sorry that you've had this experience with us. Please email us at support@dressbaes.com and we will do our best to help you. We will make sure that you get what you paid for and give you the best service we can offer.
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