Dressi Reviews 

88
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

I ordered two dresses in the beginning of May and I am yet to receive my shipment! I received a tracking number but when I “track” the package it gives me an error stating it’s unable to track. Anyone... See more

Rated 5 out of 5 stars

Such gorgeous dresses!! Bought my nieces prom dress from here and it was so reasonable. We got matching shoes and bag too. The shop assistants were really friendly and nothing was too much bother, th... See more

Rated 5 out of 5 stars

Fabulous service, super fast delivery. Sent dress back as it wasn't right on me, but it was beautiful and as described. Refunded straight away. Highly recommended, will be ordering for my Christmas dr... See more

Rated 5 out of 5 stars

Really great customer service - you get the benefits of online shopping with the support of shopping in-store. When an item I ordered wasn't in stock I got both an email and a phone call from the team... See more

Company details

  1. Ladies' clothes shop

Information provided by various external sources

Shop and be inspired by our striking, unique & glamorous styles from Dressi. Your go-to destination for Occasion, Bridal, Bridesmaid & Prom. FREE standard UK Delivery.


Contact info

3.9

Great

TrustScore 4 out of 5

88 reviews

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3.9

All reviews

(88)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an issue with my order - Customer Service fixed it very quickly.

** Update to my review : Customer Service came back to me (I should have waited a little longer - I'm too impatient!) and have sorted the issue straight away. My new shoes are on their way to me - I am extremely happy with their resolution and wanted to update my review - will definitely buy from Dressi again (Especially as the shoes are super comfortable given the heel height!)

Delivery was very quick and was delighted with the fit and style of the shoes I ordered. However, there was a mark on one of the shoes - looked like a glue mark.

Emailed Customer Service immediately and sent them a picture of the damaged shoe - requested they sent me a replacement pair and I would return the damaged shoes.

The response was that they do not offer replacements - I would have to return the shoes (At my own expense), wait approximately 7-10 days for a refund to be processed (less delivery charges) and then re-order the shoes and pay postage costs again. I requested a discount code to cover the cost of postage sending back and re-ordering but have yet to hear anything back.

I feel it's very poor customer service given that I'm returning them due to a fault - was there not a quality check conducted on the shoes before they were dispatched?

12 April 2018
Unprompted review
Rated 5 out of 5 stars

Wow, gorgeous dress.

100% would recommend buying from this company. Had a problem with international delivery but the customer care was phenomenal and resolved the issue very quickly. The dress is stunning and really good quality for the price. Would definitely buy from Dressi again.

5 March 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic service - quick delivery, gorgeous dress! Amazing quality for the price. Thank you x

4 March 2018
Unprompted review
Rated 2 out of 5 stars

Sizing

WAS a really nice dress but was not a size 6 at all!!!!!!!

24 February 2018
Unprompted review
Dressi logo

Reply from Dressi

Hello Courtney,
We're so sorry the sizing wasn't to your liking. We want all of our customers to come away from buying off our website with complete satisfaction, from beginning to end.
We have emailed you in regards to your order and would to come up with a solution to make sure you're 100% with the service provided.
Kindest Regards,
Dressi, XO.

Rated 5 out of 5 stars

Amazing service! :)

This company is lovely. I saw a dress I liked but it was not available in my size so I emailed asking if it would be back in stock, this was a couple weeks ago. They said they couldn’t be sure but this morning I got a lovely personal email from them letting me know the dress is back in stock. I have now ordered the dress and can’t wait for it to arrive. :) :) thanks Dressi, I will be ordering from you again xxx

16 February 2018
Unprompted review
Rated 5 out of 5 stars

Absoloutley delighted !!

Absoloutley delighted with the quick arrival of my dress . It fitted perfectly according to the size guide chart and I could feel it was such good quality, made to a very high standard .

8 February 2018
Unprompted review
Rated 5 out of 5 stars

Excellent choice

Excellent choice. Order arrived next day and impressed with quality. Returns were refunded promptly. Dress I choose looked far more expensive than it was.

5 February 2018
Unprompted review
Rated 5 out of 5 stars

😁 100%

After have some technical difficulties ordering I rang up and spoke to a lovely lady who helped me sort things out and complete my order 100% happy and would highly recommend

31 January 2018
Unprompted review
Rated 5 out of 5 stars

Exact style and fit

Dress is true to the picture and description .. and even better. Beautiful, long, elegant and most of all, modest. Exactly what I wanted.

15 January 2018
Unprompted review
Rated 5 out of 5 stars

Wedding shoes

About two weeks ago I ordered a pair of bridal shoes from Dresi; when they arrived they had some marks on the inside if the shoes, I contacted the customer service and told them what happened, they were very apologetic and investigated the issue thoroughly. I quickly received a new pair from them and I love the shoes! Even though it was inconvenient to have to send them back , their customer service was brilliant, they apologised and made things right. I would buy from them again :)

11 January 2018
Unprompted review
Dressi logo

Reply from Dressi

Hello Babsie,
We're so sorry about the error in sending out these shoes out for yourself, this is has never happened before and we apologise for the inconvenience this may have caused you.
But, please note we try very hard to make every single of our customers happy. We would love to speak to you direct with this matter. We have emailed you in regards to this.
Kindest Regards,
Dressi, XO.

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