Dresslink Reviews 304

Why can’t I track my order or at least get emails as to the status of my order. If In the next couple days I don’t receive what I paid for best believe you’ll hear from me loads more, your website is a scam you don’t even speak correct English.

I bought an item from dresslink, and because of size issue wanted to return it and order a bigger size. At first they asked if I can sell it to someone else, instead of returning it back, which sounded fishy. Since I wanted a bigger size I insisted on returning and asked for return address, the gave me address of a warehouse in China, even though their UK website pretends that products are shipped from UK. Its not a UK company, its a bloody Chinese company with some arrangement with Yodel, to ship from their warehouse. They asked to provide me tracking number for the return. The cost of sending the item back to China with tracking was like 3/4 of the value of the item. Obviously I refused to send it by tracked mail and sent it via normal post. The company would not give me a refund. I am reporting them to trading standards, they are misleading customers into believing that they are buying products from within UK..... why would any company want customers to return items to a third country half way across the world...AVOID DRESSLINK...NEVER BUYING ANYTHING AGAIN FROM THEM.

I received a snapped headband and a dress which had loads of snags. I requested a full refund for the damage on both items but they have said they will only refund me a third of the order total despite both items being unusable. This is as far as I have got with 8 rounds of emails! It's exhausting and I still havent received the part refund yet! Avoid!!!

I place an order on 2/08/18 when I check my account it says processing, as of today 3/05/18 no order. I inquired about it I was told the order was cancel and my money was refunded. I asked Lorie to give me the date my money was refunded no answer. I knew there was no money deposit into my account. She said check my bank, I knew she was lying, I had already check my account and I check it again while she and I was online. I kept asking for a date to make a long conversation short she final said the money was refunded on 3/05/, Well today is 3/05. I'll check tomorrow. If I had not contacted them, I would still be under the impression my order is still processing. I read too late about DL Dresslink and how badly they treat their customers. Some never got their money.I wish companies that do wrong to the elderly and others be held accountable for their actions in a legal manner.

I spent $70 on a winter coat...when it came in (1 month later) the quality was HORRIBLE. I would not have paid even $20 for it. I returned next day and was told 1 month later that the coat was USED so they could only refund me half. I asked what was wrong with the coat but they would not respond. DO NOT PURCHASE FROM THIS COMPANY!

I had placed my order with dress link before reading these reviews and was convinced I wouldn’t receive the goods anytime soon. However they did arrive within the time limit and they do seem to be exactly what I ordered. So in short I can’t complain.

I can't find any way to contact them except a phone number that is always busy. I have left messages as instructed, but they haven't gotten back to me.
My order has been processing for 5 days now. I need to know if it has gone through. If not why? PayPal shows that it has, and it was charged to my card. It is very confusing.

ordered name brand sandals. they sent a knock off brand. I returned them. They kept my money! They have an "F" rating with the BBB.

Unfortunately I made a purchase without first reading the reviews. I had ordered a Fingerling, which was mis-advertised as genuine and ended up waiting a very long time for delivery of a product which was blatantly fake. Never again.

DO NOT ORDER FROM THESE PEOPLE, THEY ARE SHADY, I placed an order for an 2 XL sweatshirt knowing to order up bc thw clothes are small, paid expedited shipping ans everything, they send me a M. They then havr a phone # that doesn't go through and an email link that bounces back. I escalate through Paypal, long story short, they want me to pay to ship it back to them or keep the wrong shirt and get half my money back..the lady asked for pics of the order, i send it, ahe tells me oh well its on you bc she can see from the invoice that i didn't order insurance... insurance wasn't offered at time of purchase. And why would i think i would have to send the item back, if they sent what i ordered. It was their mistake. Order says XXL. To top it off she says i have to pay yo send it back to China and then sends me an address in UTAH...SCAM...

Fake Products. Total frauds. They advertised and my invoice states Fingerlings. They are knock offs. The first 2 werent even in any packaging and the eyes where just painted on, total garbage, not even dollar store quality. The second try the Items were shipped in a plastic shipping bag, so they packaging was trashed upon arrival, unable to gift them in this condition as well knocks offs again. Demanded a refund. They started out offering me $5, then $6, only increasing the offer by $1 each time. I refused and demanded a full refund, They then stated they would refund when they receive the items back in China, returned at my expense. Not happening, I refused to spend another dime on this crap. This company is a total fraud. Don't buy anything from them

Do not order from them, as i have request DLNL115G3 and its way pass the time that was supposed to deliver to me,
NO response form customer service , NO update on the delivery.
and this will be the last time that i order form them and even to recommend to friends.

DO NOT ORDER FROM THIS WEBSITE!!!

The order will not arrive on time and the customer service is horrendous!

I placed an order on 20th November. I was notified that it was dispatched on the 21st November with 7-11 business days delivery. This would mean that I would receive it on 6th December at the latest. This was acceptable as it would arrive on time for an event on the 14th December. However the order was received on 21st December which is one calendar month (22 days) after dispatch. I have no need of the items now as the event has passed.

I contacted their customer services several times and was told that I could return the order at my own cost back to China even though it was delivered late by them.

It was never specified on the website that the order would be shipped from China - if had known that I would never have placed the order.

Dresslink refuse to take accountability for stating incorrect lead times and refuse my request to escalate to a higher manager.

Order no. DLN0371EE , I’m ordering for the second time & they have never disappointed me. This time I needed a bit of help as I recently shifted to a new place and mistakenly listed that as my BILLING address instead of SHIPPING address. Is there a way to change that ? I just placed an order today.

Really bad service, customer service absolutely rubbish. Over a month for a item to be delivered and just get a standard reply regardless of your complaint

They offer really unacceptable service regarding communication. I sent you my last response on December 24 at 1145a. At that point in time there was no update in tracking.
The service indicated on your website and my invoice was 10 to 20 business days of shipping. 29 business days have gone by. There were no shipping updates provided to me ... only when i contacted them was there a response.

First they blamed customs ... but the package did not even arrive within the 10 to 20 business days to even clear customs.

Then I got an email to check my local post office to see if it arrived because maybe the system was not updated . But I had no idea why I would check any of the local post offices if the package had not arrived in my country.

Before I sent my last email, i checked the tracking update and of course there was none. When I asked for a refund, suddenly a shipping tracking information was made and now predates that last email. Very suspicious.

If the tracking information is correct the shipping took at least 29 business days to reach customs. Unbelievable delay with no updates or indications on your website of these kinds of delays.

At no point did your company or the tracking company indicate a delay PRIOR to my messaging you via email and on Facebook.

This is unacceptable service .
I have little faith that the product is en route. I also have little faith in the quality and condition of your product, especially given the lack of reliability on Dresslink's end. I would not recommend this service to anyone.

Had ordered fingerlings from dresslink.com. Wasn't able to get through the order on time but when customer care pitched in, the problem was solved. They were proactive and helped me get it in time. Well, apart from that there was no problem. The Quality of product is good and price is reasonable.

As per the previous review, I too ordered what were supposed to be "Fingerlings". I ordered 5 of them total in 2 orders and the shipment was split into 3 orders. I received the last one ordered first and just as I suspected, they are not original Fingerlings but cheap knockoffs. Not only that, but they were damaged in shipping because they came in flimsy envelopes. They were late in arriving from when promised and I've only received 2 of the 3 shipments, both late, the wrong item and damaged. I've contacted their customer service dept. twice and have not received any reply. NEVER ORDER FROM THIS COMPANY!

Dresslink advertised genuine Fingerlings. I ordered 2 on 13th November & my order confirmation shows that I ordered 'Fingerlings' & that they would be dispatched within 48hours. The money was taken immediately. I emailed to find out why my order continually showed 'Processing' & was told that my items were out of stock. I have emailed customer service regularly & was told on 24th November that my package had been shipped, but the tracking system does not work & the items have still not been received!!. Dresslink no longer advertise them as 'Fingerlings' & I know that if I ever receive them they will be 'fakes,' & I am angry at being lied to & having my hard earned money stolen from me.. DO NOT buy anything from Dresslink.com!! Any 5star reviews for this company are clearly FAKE - just like their products!!

DO NOT USE THIS WEBSITE. When I ordered my dress it was all five star ratings and now from all the one star ratings in the past month I can see that a number of us have been duped into thinking this a trustworthy site, which it is not!!! I have received my item but after numerous emails I still have not had a response and they have not provide returns info.