Drewberry™ Reviews 

235
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, patient, and professional when guiding them through various policy options. People truly appreciate the clear, prompt communication and efficient support received throughout the entire application process from start to finish. However, some reviewers noted that certain application procedures felt a bit complex or moved noticeably slower than expected. A few individuals experienced occasional frustrations or minor challenges when dealing with specific updates, follow-ups, or policy requirements. Despite these occasional delays, consumers generally felt well supported and remained satisfied with the overall outcome of their insurance setup.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising advisers for providing an exceptionally smooth,... See more

Service

Reviewers mention positive feedback about service, noting that protection experts provide prompt, thorough,... See more

Customer service

People report positive experiences with customer service, highlighting that advisers are knowledgeable,... See more

User experience

Consumers find user experience to be an exceptionally smooth and reassuring process from start to finish.... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Joolz and Alex were incredibly helpful throughout the process of setting up our policy for myself and my partner. They were clear, patient, and professional from start to finish, taking the time... See more

Rated 5 out of 5 stars

Once again, Alex Weir has done a fantastic job with our annual health insurance renewal, saving us thousands of pounds by switching providers. We can't speak highly enough of the service provided by D... See more

Rated 5 out of 5 stars

Rauri was very helpful in helping me set up my income protection insurance, explained all of my options and the differences between each policy. He made the whole process very stress free and easy. I... See more

Rated 5 out of 5 stars

All round exceptional service. Darren went above and beyond to ensure I was matched to the best provider to suit my needs. Kept me on track and felt supported throughout the process. Highly recommend... See more


Company details

  1. Income Protection Insurance Company

Written by the company

We are a fast-growing UK advisory firm with offices in London and Brighton. We specialise in providing advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits including workplace pensions. Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(235)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice

Worked with Alex Weir and he was great at explaining all my different options. He answered all my questions and always kept me updated throughout.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Alex Wier was the best advisor

My experience with Drewberry Insurance was an outstanding one thanks to Alex Wier. He was highly informative, knowledgeable, friendly, articulate and well versed in being able to answer any question i had

Alex acted with speed to set up my policy before my birthday began, email exchanges were rapid and the policy was set up in quick succession

I would happily work with Alex for all my future renewals

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience with Darren…

Had an amazing experience with Darren from Drewberry Insurance, he is Subject Matter Expert of his field, cool , composed and very structured. I would certainly recommend his services to anyone who needs consultancy in this area.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Listens and understands

Bradley did a great job of listening to my concerns, figuring out what I really needed in a policy and what I could afford. I felt assured that he was doing an expert job, much better than I could ever manage, of figuring out which policies best matched what I wanted and could afford. I trusted his recommendations. He was selling me a product, obviously, but it never felt like a hard sell. He was patient, understood some of my frustrations with the process, and gave me straightforward and honest feedback. No one wants to spend money on insurance but I felt I got to work through a process with Bradley where I reached the point of knowing this was the right thing for me so that I could commit to it. I do feel better now for having made the decision.

30 August 2023
Unprompted review
Rated 5 out of 5 stars

Friendly, efficient and transparent

I couldn’t be happier with the service I received in particular from Sophie who was incredibly friendly, knowledgeable and helpful from the start and explained the whole process very transparently. I would definitely recommend.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Danny at Drewberry. An absolute legend.

Danny at Drewberry did a great job of finding the right product for my requirements. He was very patient each time he was trying to contact me, and he explained all the options and terms of the policy in easy to understand language.
It's taken a few months of going forward and backwards to finally get everything in place but I'm really grateful for all the work he put in.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I contacted Drewberry for quotations for Income Protection and Life Insurance. I struggled to get affordable quotes for Income Protection, but Darren listened to my needs for the policy and was able to find me an affordable premium that gave me everything I required. Cristina then helped me with applying for the chosen insurance policies and was helpful throughout! I would recommend using Drewberry and would use them again for any insurance needs!

24 July 2023
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

The level of attention and service given by Sophie and Johanna from Drewberry has been exceptional. All responses are prompt and they always took time to ensure everything was properly explained and considered. Highly Recommend

26 July 2023
Unprompted review
Rated 5 out of 5 stars

I've had some great support

I've had some great support, and advice from Ben. He has always been available to answer my many questions, with friendliness and professionalism. I was a little concerned about how my policy would work to my benefit, however, because of Ben's supportive and informative approach, I feel confident that I have chosen the policy that will work best for my needs. I am very happy with the service Drewberry have provided.

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Really helped us sort out our health insurance

We were really unsure about what health insurance we needed, and what it would cover. Ben at Drewberry went through the process with us in detail, going over certain points and getting further clarification for us where we weren’t comfortable. Really happy it’s now sorted and wouldn’t have done this without Ben!

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Bradley took the time to review our policy renewal and found we could get a better deal with another provider, really impressed that the company does this! We had a few queries on the policy so had to go back and forth to the provider and Brad was always a pleasure to deal with and really quick to respond to any query. Would definitely recommend!!

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Drewberry Insurance - Great Service

Alex Weir gave me exceptional service, explaining all the various alternatives so I could make an informed decision. Professional, competent informed and friendly all the way. Many thanks

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Quick and easy

I knew what i wanted, didn’t have much time and didn’t want to be upsold. I said so to the team and they were very professional in providing me just the right level of information and the insurance product that i needed. Great job, thanks!

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended advisor

Josh was recommended to me by a friend and Josh and his team helped me set up my health insurance and income protection. He was very detailed and specific and clear on his explanations, gave me different options, and followed up thoroughly until the start of each policy. He is extremely professional at what he does and I would highly recommend him for anyone looking to set up the above policies. Thank you Josh and George.

9 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look