Drewberry™ Reviews 

235
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, patient, and professional when guiding them through various policy options. People truly appreciate the clear, prompt communication and efficient support received throughout the entire application process from start to finish. However, some reviewers noted that certain application procedures felt a bit complex or moved noticeably slower than expected. A few individuals experienced occasional frustrations or minor challenges when dealing with specific updates, follow-ups, or policy requirements. Despite these occasional delays, consumers generally felt well supported and remained satisfied with the overall outcome of their insurance setup.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising advisers for providing an exceptionally smooth,... See more

Service

Reviewers mention positive feedback about service, noting that protection experts provide prompt, thorough,... See more

Customer service

People report positive experiences with customer service, highlighting that advisers are knowledgeable,... See more

User experience

Consumers find user experience to be an exceptionally smooth and reassuring process from start to finish.... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Joolz and Alex were incredibly helpful throughout the process of setting up our policy for myself and my partner. They were clear, patient, and professional from start to finish, taking the time... See more

Rated 5 out of 5 stars

Once again, Alex Weir has done a fantastic job with our annual health insurance renewal, saving us thousands of pounds by switching providers. We can't speak highly enough of the service provided by D... See more

Rated 5 out of 5 stars

Rauri was very helpful in helping me set up my income protection insurance, explained all of my options and the differences between each policy. He made the whole process very stress free and easy. I... See more

Rated 5 out of 5 stars

All round exceptional service. Darren went above and beyond to ensure I was matched to the best provider to suit my needs. Kept me on track and felt supported throughout the process. Highly recommend... See more


Company details

  1. Income Protection Insurance Company

Written by the company

We are a fast-growing UK advisory firm with offices in London and Brighton. We specialise in providing advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits including workplace pensions. Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(235)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service and Genuine Advice from Drewberry

I had an excellent experience with Drewberry, and I highly recommend their service. My advisor, Aidan Walls, was incredibly helpful throughout the entire process. He took the time to thoroughly review the market, ensuring I received the best possible quote tailored to my needs. What stood out most was his genuine approach—he always prioritised my best interests, provided clear and honest advice, and was consistently responsive.

The whole process was seamless and hassle-free, thanks to Aidan’s dedication. He went above and beyond by researching the market, liaising with insurance providers, and keeping me informed every step of the way. His professionalism and commitment made what could have been a complex process feel effortless.

Overall, the Drewberry team has been exceptional, and I truly appreciate the outstanding service I received. If you're looking for reliable, knowledgeable, and customer-focused financial advice, I highly recommend Drewberry and Aidan Walls.

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent broker for private health insurance

I have been liaising with Darren Jaynes of Drewberry for the last couple of weeks as I wanted to change my private health insurance provider. Darren was extremely proactive in identifying the best company for me to move to and communicated with me regularly once we'd decided who this should be. He was extremely thorough and gave me a great deal of assistance in determining the right level of cover for me and in helping me complete the requisite forms. I would highly recommend him.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Timely communication and prompt reply to all my queries. Danny managed to help tie up this insurance cover with utmost efficiency in the shortest possible time.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from both Rauri and…

Brilliant service from both Rauri and Darren, quick, clear and concise communication from them both. Industry knowledge throughout was very impressive and I could not recommend more.

Process was simple to follow and both Rauri and Darren were easy to contact.

Thank you.

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Rauri was knowledgeable

Rauri was knowledgeable, friendly and reassuring. He was extremely efficient with follow up paperwork and his collegaue Johanna then called back on time and was equally professional and friendly.

27 January 2025
Unprompted review
Rated 5 out of 5 stars

No brainer to work with Rauri! 👍

Rauri made this process very easy to understand and worked around my time to get it done. The process of insurance to me is very confusing and being able to understand all the key facts before I make my decision is always important to me. So thank you Rauri for taking your time to explain. Also his knowledge about aviation makes it easier to work with compared to others I spoke with. An asset to his company!

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service as always!

Excellent! Very professional and always helpful and supportive. I've been with them for years and they just keep amazing me
Great Job!
Thank you Rauri, George and Oliver🙏

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Samantha and Drewberry were brilliant

Samantha was brilliant from start to finish. Excellent advice, no hard sell, just helpful, efficient and lovely to work with. Actually saved me a lot but saving my quote before rates rose!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Danny was a pleasure to deal with, and guided me through all the options available to help me choose the right cover. I wouldn't hesitate to recommend to others.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Pension Support

I had not implemented a new Pension Scheme before and Richard was so helpful with all aspects of this, once we had decided what provider we wanted to go with, Richard set up a presentation for our staff along with a comprehensive FAQ sheet. If I had any questions Richard was on hand to answer them and point me in the right direction. He would always send follow up emails to offer me any support if needed. Really happy with the service that I have had from Richard and Drewberry

28 November 2024
Unprompted review

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