Drewberry™ Reviews 

235
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally knowledgeable, patient, and professional when guiding them through various policy options. People truly appreciate the clear, prompt communication and efficient support received throughout the entire application process from start to finish. However, some reviewers noted that certain application procedures felt a bit complex or moved noticeably slower than expected. A few individuals experienced occasional frustrations or minor challenges when dealing with specific updates, follow-ups, or policy requirements. Despite these occasional delays, consumers generally felt well supported and remained satisfied with the overall outcome of their insurance setup.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising advisers for providing an exceptionally smooth,... See more

Service

Reviewers mention positive feedback about service, noting that protection experts provide prompt, thorough,... See more

Customer service

People report positive experiences with customer service, highlighting that advisers are knowledgeable,... See more

User experience

Consumers find user experience to be an exceptionally smooth and reassuring process from start to finish.... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Joolz and Alex were incredibly helpful throughout the process of setting up our policy for myself and my partner. They were clear, patient, and professional from start to finish, taking the time... See more

Rated 5 out of 5 stars

Once again, Alex Weir has done a fantastic job with our annual health insurance renewal, saving us thousands of pounds by switching providers. We can't speak highly enough of the service provided by D... See more

Rated 5 out of 5 stars

Rauri was very helpful in helping me set up my income protection insurance, explained all of my options and the differences between each policy. He made the whole process very stress free and easy. I... See more

Rated 5 out of 5 stars

All round exceptional service. Darren went above and beyond to ensure I was matched to the best provider to suit my needs. Kept me on track and felt supported throughout the process. Highly recommend... See more


Company details

  1. Income Protection Insurance Company

Written by the company

We are a fast-growing UK advisory firm with offices in London and Brighton. We specialise in providing advice to individuals and corporate clients on a range of products from life insurance, income protection, health insurance, keyman insurance and employee benefits including workplace pensions. Our ethos is to provide the best possible service demonstrated by the growing number of 5-star rated reviews with over 98% of our clients saying they would recommend us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

235 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(235)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Income protection from Drewberry

Daren was straightforward to talk to. He gave me beneficial information about my income protection policy and made the whole process of application simple and easy. Also, he was flexible with his timetable around my busy work schedule. I can recommend his services.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Experienced staff providing the perfect service

Really happy to have benefitted from the experience of Drewberry in sourcing income protection insurance, that was exactly what I needed for peace of mind in a quite niche employment field
Would highly recommend speaking to them if you are looking for cover

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Danny Gill

Danny was very knowledgeable, kind and friendly. I got the right cover I needed. Thank you.

17 April 2024
Unprompted review
Rated 5 out of 5 stars

Rauri Taylor - Excellent customer service standards.

I've been a client of Drewberry Insurance for many years now, and I've been working with Rauri Taylor for most of that time. Ever since, Rauri has been absolutely fantastic with the service he's provided me with. Whenever I've had questions, concerns or changes to be made, Rauri was always quick to respond! More so, Rauri has always kept me updated with the progress of my policy and changes, and ensured I understood everything pertinent. I recently change my insurance provider, and from beginning to end, he's been fantastic in explaining how things will go, getting appointments booked and making sure everything ran smoothly. All in all, I've been very impressed with his service standards and as such, Iver the years I e recommended many of my colleagues and friends to him. Keep up the hard work Rauri 👍🏽

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Rauri was great at explaining everything and setting the insurance up. Very easy process. Highly recommended.

9 April 2024
Unprompted review
Rated 1 out of 5 stars

I contacted Drewberry to get a quote…

I contacted Drewberry to get a quote for medical insurance. I didn’t get the callback I was promised and although I received emails from them with pointless content, they did not respond to emails I sent. When I tried phoning, the line just rang and rang. Never got to speak to anybody and have gone elsewhere.

3 April 2024
Unprompted review
Drewberry™ logo

Reply from Drewberry™

Dear Mark,

Thank you for taking the time to leave your review and for brining this to my attention.

I've looking into this for you and I must apologise, we've dropped the ball on this occasion. The adviser you spoke to asked one of our health insurance specialists to pop you a call back, not realising he was on annual leave that week. This is not the process and we've picked up with the adviser to ensure this doesn't happen again.

I'm very sorry for any inconvenience caused and I hope you managed to arrange a suitable policy elsewhere.

Kind regards,
Tom

Director, Drewberry

Rated 5 out of 5 stars

Very responsive and communicative

Very responsive and communicative, but not overbearing or intrusive. Danny reviewed all my needs and presented several options for me to pick from. I now have the peace of mind that comes with income protection cover.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Yet again, a great experience

Yet again, I turn to Drewberry, and in particular, Rauri for income protection, and am impressed by their service. The knowledge they have of the ins and outs of the murky waters of insurance is invaluable. I don't know what people would try to sort their affairs themselves when there are brokers like this!

19 March 2024
Unprompted review
Rated 5 out of 5 stars

Drewberry

Ben brooks has been amazing and so helpful throughout my search for private insurance! He was always very patient and answered any of our questions with great detail and in good time, would definitely recommend this to anyone who is looking for one themselves especially if it’s your first time!

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Outstanding from start to finish. Any queries I had were quickly answered. I've ended up with great loss of income cover at a very reasonable rate. Top notch.

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with Drewberry

Had a great experience with Ben from Drewberry! He took the time to answer my insurance questions, explain everything in detail and helped me find a quote that matched the coverage I needed while also being mindful of price.

9 February 2024
Unprompted review

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