Dr Helen Allergy Reviews 

142
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally kind, patient, and welcoming, making both children and parents feel completely at ease during visits. Reviewers deeply appreciate the extensive medical knowledge, clear explanations, and reassuring approach provided by the doctors throughout every consultation. People also note that the overall service is remarkably efficient, thorough, and well-structured, consistently providing rapid responses alongside clear guidance. Consumers mention the valuable ongoing support and practical advice received, which significantly helps families navigate and manage allergies with genuine confidence. Many individuals strongly recommend these professional services to anyone seeking dedicated allergy care and guidance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing the entire team as exceptionally kind,... See more

Service

Reviewers highlight positive aspects of service, expressing deep gratitude for the efficient, thorough, and... See more

Customer service

People report positive experiences with customer service, expressing deep appreciation for the care, time,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most incredible experience from start to finish. Every staff member made such an effort to make us feel so comfortable and the environment did the same. Thankful beyond words and we have only just... See more

Rated 5 out of 5 stars

I cannot recommend Dr Helen Allergy Clinic highly enough. Nurses Jen and Charlotte were wonderful with my 7 year old, helping him feel calm and at ease throughout. He also loved the range of toys and... See more

Rated 5 out of 5 stars

We were so impressed with our first visit to the Dr Helen Clinic in Dundonald. Dr Kinnear immediately put us at ease with his knowledge and experience, we were able to ask all the questions we wanted... See more

Company replied

Rated 5 out of 5 stars

We attended Dr Helen Allergy in Belfast for OIT treatment with our 4 year old. After some really disheartening appointments with other specialists, from the first appointment Dr Helen was worlds apart... See more


Company details

  1. Allergist
  2. also in
  3. Clinic
  4. GP
  5. Local Medical Service

Written by the company

Hi! I’m Dr Helen. A huge welcome to Dr Helen Allergy. If you have come to Dr Helen Allergy looking for advice about whether you or your family member has food allergies; how to manage your airborne allergies or eczema, concerns about gut symptoms or insect stings; then you’re in the right place. Dr Helen Allergy is a family run business. We are passionate about ensuring you have access to the right help at the right time. Dr Helen is a highly skilled clinician with over 18 years experience as a doctor. Dr Helen has a free Facebook Group to provide ongoing support to those with allergies. Please visit us @ www.drhelenallergy.co.uk Thank you Dr Helen x


Contact info

4.9

Excellent

TrustScore 5 out of 5

142 reviews

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4.9

All reviews

(142)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Cleared eczema in 2 weeks

I would recommend Dr Helen over and over again to anyone who has a child struggling with eczema. Our 2 year old developed discoid eczema and we really struggled to get a grip of it with 8 trips to the doctors. We were told nhs wait for a dermatologist was 2 years. Gps had limited knowledge and the treatments given did not help only reduce before flaring up again. The eczema got infected and we had antibiotics. We booked a private dermatologist appointment but this was 4 months away. In the meantime I was getting very stressed as my little one kept scratching his eczema and cutting his skin up even though I cut his nails short. One day I came across Dr Helen on Facebook and I joined the group looking for answers. I read posts every day and she seemed really genuine and helpful. I decided to book a 1:1 with Helen and she was able to do this within a week. She’s so knowledgeable and helpful. She had my little one on a treatment plan, gave me the confidence to know what I was doing was right and prescribed me what I needed. I was then able to follow up with questions if needed after the 1:1. This really helped my son and his eczema as it was cleared within 2 weeks after 6 months of suffering. I would definitely recommend her to anyone who is looking for help with their child’s eczema and can’t thank her enough!!

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Dr Helen was very informative and thorough with my son. She did several tests and really put my mind at ease.
I would recommend her to my friends if they are worried about allergies and asthma in either themselves or their family.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing knowledge

Amazing
Best hour for allergies for our family

Will be signing up for membership and follow up appointments
Valuable nuggets of information from an expert

It will be a long journey but Feel empowered to take on the food allergies for my kids.
Highly recommend

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Independent Toileting Talk

This workshop on independent toileting truly changed our potty training experience. Within 2 weeks... my 2.5 year old son had cracked it and is dry at nap times...sometimes over night! Caroline uses such simple but thought provoking techniques that really make you see it from your little person's point of view. Thank you so much Helen & Caroline! X

24 March 2024
Unprompted review
Rated 5 out of 5 stars

Dr Helen Allergy Subscription Service

I have recently signed up for the subscription service with Dr Helen Allergy and I only have good things to say about her and the whole service provided. We had our 1-1 within a few days of me signing up and although it should have been 15 mins, she definitely gave me more of her time to go over both my children's history and plan going forward. I have never understood their conditions (eczema and allergies) as well as I do since signing up for Dr Helens help.

All the experts within the group are so helpful and quick to respond to any questions. I would say the biggest thing for me is I feel validated, whilst giving useful, practical advice Dr Helen is also very compassionate to the stress of being a parent to children with allergies.

My only regret is that I didn't find this service sooner!

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Beneficial allergy consultation

I have just had a consultation with Dr Helen Allergy for my long term nasal congestion and found the experience very worthwhile and informative. We had a good discussion of the problems I was experiencing and what might be the likely triggers. The skin allergy test showed the main culprits causing allergic reaction and I was delighted to see that milk was not one of them. Before this test I was largely avoiding dairy products as a suspected culprit, and it was a relief to have cheese back on the menu again. My visit was followed up with a very thorough report and information references. This will make living with my allergy much more bearable and the symptoms less noticeable and if the management strategy proves ineffective it is good to know I still have the option of immunotherapy.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I had a brilliant appointment with Dr Helen for my daughter who has a peanut allergy and eczema. I didnt feel rushed or judged like I have with other doctors in the past (even by private doctors) I couldn't rate her enough and would definitely recommend her if your are struggling to get the NHS to listen to you.

21 February 2024
Unprompted review
Rated 5 out of 5 stars

A must

Dr Helen is a must when trying to navigate the allergy World.

She has helped us so much, and we feel very lucky to have found her.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Having membership of Dr Helen’s online…

Having membership of Dr Helen’s online alllergy clinic has honestly been the most important and useful thing I’ve done since finding out my LO has several food allergies. The support is incredible and access to experts is life changing for us.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended.

Made the decision to book a consult with Dr Helen regarding our sons complicated allergies. The whole process was so easy to book, very quick, easy to send through existing hospital letters etc. We had an online appt where Dr Helen went through everything in great detail and really listened to my concerns and queries. We were able to discuss various treatment options, and for the first time in 6 years of struggling, I felt listened to and understood regarding the stress surrounding having a child with anaphylaxis. Would highly recommend Dr Helen to anyone.

9 February 2024
Unprompted review
Rated 5 out of 5 stars

I recently signed up to Dr Helen’s…

I recently signed up to Dr Helen’s membership. I couldn’t believe the amount of support on offer. After struggling for several years dealing with allergy in our young family, this is exactly what I needed. In my 1:1 Helen went above and beyond to give me a clear plan and the reassurance I needed to continue on our allergy journey with confidence. The ongoing support via Facebook is also incredible - she replies so quickly to questions and is so knowledgeable. I can’t thank her enough! If you are struggling with diagnosing or managing allergies don’t hesitate to sign up, it’s a total game changer.

11 January 2024
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thanks for the review and its wonderful to hear the membership is working for you and lets hope others can benefit too. We put a lot of thought and effort so to hear its good is great. Many Thanks Dr Helen

Rated 5 out of 5 stars

Support with baby's allergies

We consulted with Dr Helen for our Baby daughter's dairy and soya allergies. Before seeing Dr Helen we felt out of our depth and overwhelmed. She made us feel calm, put a plan in place for us to treat our baby and gave us confidence to get past her allergies. We're now working through these with her ongoing support. It's been invaluable having her on hand for all our questions! Thank you!

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Expert knowledge, relatable and supportive

I’m so glad I discovered Dr Helen on Facebook. I joined her free group, then the membership and decided to book an in-person consultation and SPT (skin test) for our teenage son who had been discharged from NHS allergy care many years before.

In addition to his known food allergy and eczema, she pieced together other information and tested him for some pet allergies which were, as she suspected, positive. Whilst no one wants more allergies, knowing about them has really helped how we manage things. We drove 1.5 hours to see her and it was definitely worth it.

I’ve learned so much about allergies and eczema from Dr Helen and the other experts in the group, including how to properly use emollients and topical treatments so that they’re more effective and get better results.

As well as being highly knowledgeable, Dr Helen is a mum who has personal experience of dealing with allergies and that makes her relatable and understanding. She doesn’t just address your medical needs, she makes you feel heard and supported too.

3 October 2023
Unprompted review
Rated 5 out of 5 stars

I wish I'd visited Dr Helen Allergy years ago.

I visited Dr Helen at The Sandbanks Clinic in December 2023.

She discussed my issues with me in detail and found out how I have been dealing with them thus far.
She carried out allergy testing there and then and explained the process and results very clearly.

I was given a private prescription for an ointment and it has been an absolute miracle. No more sore and swollen eyelids and I can now use make-up and hair products without fear of repercussions.
I still avoid perfume in all products but that is not difficult to do these days.
I also take an antihistamine tablet each day but I don't worry so much that this is the wrong thing to do.

I can't think why I didn't contact Dr Helen years ago, but I am very glad I searched for 'Allergy Testing' late one December evening last year.

I am all sorted now but will continue to read the regular communications from Dr Helen. I thank her very much for her knowledge, her empathy and the lovely way she sorted out my skin problems.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and empathetic

Helen has the empathy and the personal experience which is lacking in the standard allergy appointment. She is thorough, reassuring and factual. She looks at things from all angles and is up to date with new research enabling her to think outside of the box. Helen is a pioneer of allergy care, if only we could clone her and set up clinics all over the world.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing support!

Excellent, caring, professional, knowledgeable advice available at all hours, usually 7 days a week too, for support for both the patient with allergies and those supporting them. The best money I’ve ever spent to try to help my daughter (and me) manage her multiple allergies. I wish I’d known about this sooner.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Honestly can’t thank Dr Helen enough

Honestly can’t thank Dr Helen enough, from the day I called her husband hysterical begging for help for my son who’s eczema was so bad he looked like a burn victim and dr Helen took over the call to calm me down and get his history, to the initial consultation where she set us up with prescriptions and treatment plans, to answering my stupid questions, taking a genuine interest in my sons life and our second consultation about weaning with allergies she has been flawless.

6 July 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Helping you through some of the trickiest parts of your eczema journey is something that will stay with me forever. Your little man was suffering so much and it makes me smile every time I see a picture now and his clear skin. x

Rated 5 out of 5 stars

Great service

Appointment within days. Thorough history check and consultation. Lovely manner.
Simple online communications for appointments and payment.

4 January 2024
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thank you for your kind review and hope our management plan works for you. Dr Helen x

Rated 5 out of 5 stars

Help with peanut anxiety

I approached Dr Helen Allergy for reassurance due to anxiety around eating Peanut, which I had become worried about due to confusing experiences/testing when I was younger that had resulted in me being unsure whether I was truly allergic or mildly allergic and therefore avoiding peanut unnecessarily, causing myself anxiety, inconvenience and embarrassment in various situations. Dr Helen was really understanding and took my concerns seriously, and came up with a plan to help determine my sensitivity to peanut and safely help me overcome my anxiety eating it - once reassured that it was indeed not a true allergy I was experiencing. I can now eat in restaurants and be cooked for without worry, knowing exactly where I stand with allergens and it is a big relief. I am really grateful for her help with this, having been dissatisfied with previous attempts to do this falling foul to pseudoscientific Vega testing. She was really kind and lovely to talk with during the process and I would definitely recommend her to anyone who has allergy concerns.

15 December 2023
Unprompted review
Dr Helen Allergy logo

Reply from Dr Helen Allergy

Thankyou so much for your review Leanne. I was so glad to help you on this journey and to have helped you changed your life x

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