Dribbleup Reviews 

Make sure you read the fine print..... I didn't and luckily noticed a reoccurring charge on my credit card... I purchased this for my grandson, and did not see the ongoing fee. I think this company needs to be more transparent with their extremely high monthly charges. It is a very cool concept, but I would not have purchased this knowing the ongoing subscription costs.....

My son had the program and the ball almost a week and he loves it

If I could rate this company -10 I would. I bought this basketball for my grandson for Christmas. We have not had a chance (it is Feb 4th) to install the software on my grandson's phone. We have not installed or opened the software yet. It was on my bucket list, but the family has been battling the flu ever since Christmas and we just haven't gotten around to it - So I received threatening emails from this company because the billing did not go thru. I had my credit card compromised and I had the card cancelled and I did not update my new info yet. After I got the 2nd threatening email from them - I told them to CANCEL. I do not appreciate being threatened or bullied. Can't tell you how the program is - because we never had a chance to try it out. If they just would have waited a little longer until I had a moment to install the software and create the log on info - I probably would be a long-term customer - but I will not tolerate threats. I do not recommend this company. I do not recommend buying this basketball. They are impatient and try to bill you whether or not you have had the time to set up the account. Its not like we were never going to set up the account - its why I bought the stupid ball to begin with. My thoughts, if this is how they treat customers -they can keep it! I will find something else for my grandson - actually, there is a basketball that helps them learn how to shoot. I will buy that ball. This one is going in the garbage.

My mom bought a dribbleup basketball, which was very expensive, and now it’s a whole week late for shipping! I am extremely disappointed. I’m just a kid!!! Can’t they do anything about this? Don’t bother wasting your money on this terrible scam. I am still waiting for them to deliver it. I was so hyped about this and thought it would help me practice more, but I don’t even know what its like!!! Stay away to avoid flushing your money down the drain.

They have designed a user experience that makes it extremely easy to sign up, but nearly impossible to cancel. I simply could not locate my account, nor could I reach someone to try to cancel. After several attempts, I have to notify my credit card to put a stop to their charge.

UPDATE: After spending time with their customer service on line, and giving them my payment info, they were able to track down my account and cancel it. However, they could have avoided all of these problems if they simply do one thing: show what the 'customer ID' is on their APP, and allow the user to look up their account info using their customer ID. This will be able to solve all of the above problems that I have mentioned. The fact that they didn't, and yet make you jump through the hoops (and spending the time) with customer service just to cancel a recurring charge, still leads me to believe that they intentionally make it hard for you to leave their service, and so my original review stands.

I canceled my account 2 years ago, not aware a 2nd account was made by a child in the home until recently. When I requested a manager, as it is clear a child made the account by the username and email, they said there is not a manager and they will not refund me for the account my 7-year-old made.

Excellent communication and fast service. Thank you!

After purchasing 2 soccer DribbleUp balls for my granddaughters, I learned that they were designed to be used in conjunction with a monthly membership fee that I could not afford on a fixed income. It took only one email to cancel the subscription, get a return label and return the balls with free shipping. Seamless and simple.

Thank you folks so very much a fantastic idea I bought a basketball and soccer ball for two girls they love it. They can’t wait to get back at their games in school and sports clubs. It has helped them immensely with their confidence playing.
As for the product it is both eye catching and very well made. Kids absolutely love the colors makes it easier to see on screen. It is a little difficult to follow on just an iPhone but absolutely great on a tablet or iPad. It hasn’t impaired using DribbleUp just makes for easier viewing especially outside.
Customer service was fantastic and couldn’t be more helpful. I ordered the product early November but didn’t want the subscription to start till Christmas Day it was exactly as planne. There was a little hiccup when registering second child but I honestly think it was something I did either way company was very apologetic and it was rectified within minutes.
I think this to be an awesome concept and product the girls love it and also agree it has helped them with their game and makes it fun to practice even without a teammate.
DribbleUp keep up the good work I look forward to other products from your company.

Turns out my wife ordered the basketball and somehow signed up, thinking she was just putting in info for buying the ball. They could not find it because it was my wife’s email and not mine. Finally got the credit card ok. But, too many people have showed this same sign up problem so it would be good to show an easy way out after buying the ball. Thanks

It's a really neat concept but unless you have a tablet, It's hard to follow along as instruction and tracking are done through the app.

Customer service is fantastic.

Got here on time! Had trouble setting up but I’m not techie! Thank you for your support! Once set up my 6 yo grandson had a blast with the tennis racket !!! The dribble up yellow sign became undone and I’ll have to check what that means ! Thanks

Had a slight issue with the dribble up basketball, the company promptly fixed the issue and my kids love playing with it and training!

Our grandson is 13 he looooved the dribble basketball!
I am
In process of exciting his glove I’m
Embarrassed to say as a sports nut all sports lol
I ordered a right hand glove when I knew it should’ve have been a left he is right handed
I cannot express the kindness and quick response to all my ?????’s
So professional but also extremely kind
I know I’ll be ordering other stuff from
Your site as I have a 5 year old right behind his brother 😁👀
My return label was sent promptly for the glove unfortunately with holidays I will be sending it bk tomorrow’s Fri the 3rd
Ty Ty Ty again so very much
Blessings for a prosperous healthy safe New Year
If u had a 10* I would give one
Ty Ty ty

Terrible customer service. I ordered the product in Dec 16th and the arrival date was supposed to be Dec 21st. After the 21st came and went and I checked tracking info and it was pushed to Dec 26th which was going to be too late. I contacted Dribble Up several times via chat and asked for an expedited delivery. They disregarded my proposed solutions and just told me there is nothing g they could do. I asked to speak with a Manager several times and finally they agreed one would call me on Dec 23rd but no one ever reached out. I would recommend competitor’s product so this does not happen to you.

My son got the basketball and loves it!!! No problems! The only thing is more work on dribble under the legs is what he asked for at 9. The customer service is amazing!

My name is Joie and started using DribbleUp equipment which hasn’t been an issue for me. Even their customer service has been helpful. Only thing I wish the equipment would offer more coupons for the full price items. Because as someone who works part-time relies on discount items.

Years of sneaky recurring charges that they don't make easy to cancel.

I ended up needing to exchange a soccer ball for a basketball because by the time my son was going to get the gift he had changed his mind. I was originally nervous about the exchange but their customer service was amazing. Very smooth process and I was kept well informed during the exchange. Can’t wait to continue using our products!