Duo outlet, without asking and ckear my food? I stop and still argue I told him to do so. Need to train up the services level. Especially under the name of drink & co under franchise owner.
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See what reviewers are saying
Well happy, thanks Drinks&Co UK! I was looking for a bottle of whiskey for a mates 30th, couldn’t find the package I wanted (sextons whiskey complete with glass) in many other places... Found these... See more
I ordered for the first time last Friday and have just taken delivery of a case of 12 assorted wines from Portugal vineyards that cost me under £38 inc £12 delivery all the way from Portugal! On firs... See more
ordering was easy and the delivery was even better ! Ordered Sunday, arrived Tuesday - which was perfect for me, as one of the two bottles was for my son who lives in Amsterdam and we`re flying ther... See more
Company details
Written by the company
Drinks&Co has been created with a clear idea: to share the passion for wine. With more than 90,000 references from all over the world at your disposal, we are the only marketplace in the sector, and this makes us a unique store!
Contact info
United Kingdom
- 02 035140552
- support@drinksandco.com
- drinksandco.co.uk
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Very satisfied.
Shipping was faster then predicted and in good conditions. Very satisfied.
3 February 2020
Unprompted review
Excelent service and great products
I found as many wines and spirits as needed. Wide catalogue, great service and excellent packaging.
31 January 2020
Unprompted review
Good service
Very good ! Will order again, very convenient to have the bottles delivered at home directly.
30 January 2020
Unprompted review
I absolutely recommend them!
They have a wide variety of wines and spirits. The delivery was as expected, it arrived just in time for my mom’s birthday. 100% recommended!
30 January 2020
Unprompted review
Wonderful offer of spirits and wines
Wonderful offer of spirits and wines. Gin in particular. I found my favorite at a great price. And it got delivered as expected.
I recommend it!
30 January 2020
Unprompted review
Nice catalog and always on time!
30 January 2020
Unprompted review
They have a great selection of wines…
They have a great selection of wines and spirits from all over the world. I found a bottle of rum I was drinking whilst on holiday in Spain which I loved. Arrived in no time.
30 January 2020
Unprompted review
Stay clear!!!!
Stay clear!!!!
Ordered a christmas present at the beinging of December, said 5 days for delivery and still not received my item, my order details are Order #548465 (placed on 2019-12-04 11:52:11) I've tried calling a number of times but get cut off everytime, I've emailed several times to get no reply! I am very disappointed and upset by this company so please take my advice and spend your money else where.
Update: 15/01/2020
Well still waiting to hear from customer support what a load of bull**** of a reply I was given, all to make them look better but there no better, no refund, I ordered the last bottle and was told I was broken in transport so a replacement was sent (hows this when it was the last bottle?) Only for this one to have been broken too and told as it was due to transport issues I was not entitled to a refund! Hope this company is ready for my fury which is on its was to them!
Also I'm not a Mr, I am not called steve which my email was addressed to. I am Miss Dawn Hildreth, female!!!!!!!
23 December 2019
Unprompted review
Reply from Drinks&Co UK
Dear Miss Dawn Hildreth:
We sincerely apologize and regret any inconvenience we may have caused you. Our customer service will contact you to offer you a solution.
Best regards,
The Drinks&Co Team
avoid like the plague,,ordered on 4/12…
avoid like the plague,,ordered on 4/12 with 5 day delivery still not received 20/12 tracking says still in post nl company ignores all my e mails dont answer phone now trying to get refund.will be reporting this company as fraud / order no#256453
20 December 2019
Unprompted review
Reply from Drinks&Co UK
Dear R Good:
We're very sorry about the situation. Our customer service will contact you shortly.
In the meantime, we appreciate your patience.
Best regards,
I'm going to look bad because of them
Kind operators who are victims of processes that do not work well.
My package did not initially appear on company systems (after three days).
Then they found it but in three days they hadn't been able to see my email asking them to insert a gift card (as provided on their website) and to remove the receipt with the prices.
The impression is that there is no established business reality behind it.
18 December 2019
Unprompted review
Reply from Drinks&Co UK
Dear Mr. Verduci,
We have taken note of your comments to improve our service and provide the best shopping experience. We would like to take this opportunity to let you know that our Customer Service Responses may last longer than usual on these Christmas days. Therefore, the subsequent correction of the order you sent us by e-mail could not be made in time.
We apologize if your experience does not live up to expectations, and we will stick to your comments to constantly improve.
The Drinks&Co Team
Don’t do it
order #549366-1
It’s a shame I didn’t read more reviews before ordering. Ordered at the start of December with expected del between 5 and 7 days. It’s the 17th and according to the tracking the item that was for a christmas present still isn’t in the UK: really poor, no communication from the company and now looking to get a refund!
17 December 2019
Unprompted review
Reply from Drinks&Co UK
Dear Mr. Blackshaw,
We sincerely apologize for the delay in delivery. We are gathering all the information about the shipment of your order to offer you a solution since apparently, the problem is with the shipping agency.
We are working on your case and will contact you again shortly from customer service. Thank you very much for your patience.
Best regards,
The Drinks&Co Team
I bought 6 bottles of expensive wine on…
I bought 6 bottles of expensive wine on 11th November. On 24th November it said it couldn’t be delivered because of a broken bottle. Ever since I have been chasing to try and get a refund or re-delivery but they are now ignoring me. It’s 17th December now, so nearly 6 weeks after I ordered and paid. They have £191 of my money. I am contacting fraud police. DO NOT USE - SCAM
17 December 2019
Unprompted review
Reply from Drinks&Co UK
Dear Mr. Head,
We sincerely apologize for any inconvenience caused. Your case has been very unfortunate because after a first break in the shipment of your bottles there has been another incident. We are working on your case to offer you a solution as quickly as possible, thanking you in advance for your patience.
We will contact you from customer service shortly.
Thank you and kind regards,
The Drinks&Co Team
Ordered a case for Christmas on the…
Ordered a case for Christmas on the 6.12.19 with a 5 day delivery and still waiting for it I’ve tried contacting them via the web but no reply eve. The phone which is in Spanish just rings off the hook
17 December 2019
Unprompted review
Reply from Drinks&Co UK
Dear Mr Brumwell,
We very much regret this situation. We have passed on your message to our customer service department and we will do everything in our power to give you a prompt reply.
We apologize for the inconveniences and thank you for your patience.
Best regards,
The Drinks&Co Team
No Delivery of items
Order Number: #542798
Ordered a Christmas present on 28th November, still no sight of it. No way to get through to support and no reply through social media.
It as easily could be a problem with Hermes as it seems like it's got to them but we really need a way to contact the company direct as the parcel companies don't deal with customers direct.
17 December 2019
Unprompted review
Reply from Drinks&Co UK
We very much regret this situation, Mr Alex. We have passed on your message to our customer service department and we will do everything in our power to give you a prompt reply by email or telephone and to find a solution that is as satisfactory as possible.
We again apologize while working for that everything will be soon resolved.
Best regards,
The Drinks&Co Team
I ordered a christmas present for my…
I ordered a christmas present for my Son who is visiting for 2 days before flying off back to Brazil.
The banner on the website stated "order by 15 December for delivery before Christmas"- great I thought as I found the exact item he wanted. I ordered on 14 December and paid.
The delivery is now after Christmas and you cannot get through on their phone number.
Very Disappointed and shocking customer service - STAY AWAY
17 December 2019
Unprompted review
Reply from Drinks&Co UK
We very much regret this situation, Mr Mark. If you can give us an order number, we will do everything in our power to give you a prompt reply by email or telephone and to find a solution that is as satisfactory as possible.
We sincerely apologise and look forward to receiving further information on the order number.
Best regards,
The Drinks&Co Team
STAY AWAY - read for scams red flags.
STAY AWAY!
I was in a hurry and stupidly tried to order a bottle to be delivered in France thinking it was a french website.
I started worrying when the money was taken and didn't receive a confirmation email.
After calling I realized this is a Spanish (so no way I'll get that bottle for Christmas).
The fact that there is no email or chat probably indicates that they must receive so many complaints they can't handle them.
16 December 2019
Unprompted review
Reply from Drinks&Co UK
Dear Mr. Jos:
We are very sorry for your inconveniences. If you would be so kind as to give us your order number, we could see what happened to it and give you the relevant explanations, as well as find a solution in case you have not yet received your order.
We would like to add that during Christmas season it may take a little longer for us to reply, but we definitely reply to all messages and look for a solution to problems that may arise with orders.
We are waiting for you to confirm the order number, thanking you in advance for your invaluable collaboration.
Best regards,
The Drinks&Co Team
Really good efficient service
Really good efficient service - was nearly put off by some of the bad reviews on here but the wine arrived very quickly and efficiently and good communication. Will definitively use again
15 December 2019
Unprompted review
I have ordered a parcel and it has not…
I have ordered a parcel and it has not arrived. I have tried contacting customer services and they have not gotten back to me. When i click track it it is coming up parcel not found. It is stressful as it has been 2 weeks.
12 December 2019
Unprompted review
Reply from Drinks&Co UK
Dear Sam,
We are very sorry for the delay in delivery. Our customer service team is working on your case. They will contact you to give you an answer as soon as possible.
Thank you for your patience.
The Drinks&Co Team
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