Dripdrop Reviews 

105
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers had a great experience with this company. Customers truly love the convenient umbrella rental service available at various locations and frequently praise the staff for being exceptionally helpful, patient, and kind during interactions. Many people note that support agents respond very quickly and efficiently to answer messages, ensuring that any booking problems are resolved smoothly and professionally. However, some customers also noted unexpected extra charges appearing on their bank statements after returning their rented items. A few reviewers experienced frustrating issues with return policies and deposit rules, resulting in extra penalty fees despite giving back the items on time.

What people talk about most

Service

People report positive experiences with service, highlighting great convenience and helpful support agents... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the rapid response times and kind... See more

Return policy

Clients share frustration regarding the return policy, as reviewers frequently reported receiving unexpected... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting the exceptional... See more

Price

Users describe ambiguous interactions with price, noting fair and reasonable rental costs around two to three... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented an umbrella in London. The convenience was remarkable. The DRIPDROP station was by the door and takes a few seconds to pay and pick an umbrella. The customer service was even better - I ran... See more

Rated 5 out of 5 stars

I rented an umbrella in Copenhagen on December 5th for the advertised 48-hour period. The initial €2.68 payment went through, I picked up the umbrella, and then suddenly the payment failed on t... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my return which led to me being charged a penalty fee. There was a very simple to use refund form on the company website which I completed. Within 24 hours I was contacted by the c... See more

Company replied

Rated 5 out of 5 stars

I rented an umbrella directly from the London hotel because it was raining outside and I didn’t have one with me. Drip Drop umbrellas were a great help — they were easy to get with contactless payment... See more



Contact info

4.2

Great

TrustScore 4 out of 5

105 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(105)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Convenience for the forgetful

Was great to have an umbrella having left mine at home. And when my forgetfulness continued and I was an hour late with my return, customer care was quick to respond and return the deposit.

7 July 2024
Unprompted review
Rated 5 out of 5 stars

Great XP

Really cool service and reactive customer service. I was debited from my credit card by mistake but was credited back in a very short time.
The customer advisor was friendly and really helpful.

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Rented an umbrella from the Park Inn in Manchester..where it obviously always rains! It’s a great idea and big sturdy brollies too to hold up to the northern winds!
Had an issue when it was returned (more than likely user error) but the customer service was great, really quick email back, full refund and all sorted with no fuss. Will definitely use again!

23 May 2024
Unprompted review
Rated 4 out of 5 stars

Good service but need to avoid future mistakes

Rented an umbrella and returned within 5 day time frame but was still charged the £20 fee.
Have to say it was quite difficult to track down who to contact for a deposit, finally I managed to contact them and money was returned within another 5 business days.
Good service but I hope that doesn’t happen again

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful customer service

The umbrella system is super practical and environmentally friendly. It's a great idea.
Unfortunately, too much was debited from the credit card but was credited back in a very short time.
The customer advisor was very friendly and helpful.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Was very happy and extremely satisfied…

Was very happy and extremely satisfied using the service . I think it is an excellent idea . Also full marks to customer service . Ms Anne was really helpful and co operativr in solving some issue i had .
Will recommend and advertise you to whoever possible . Keep it up !!!!!

9 February 2024
Unprompted review
Rated 5 out of 5 stars

It was raining full day in paris

It was raining full day in paris. Glad to have dripdrop services at the accor Hotel.
When I return the umbrella, the rack was full. We return the umbrella to the security staff at hotel which assure us the payment will not be charged. However, after we checked out. We realised that a fee was charged. Contacted dripdrop, and they initiated the refund. Great customer service.

9 December 2023
Unprompted review
Rated 1 out of 5 stars

Hired an umbrella for 20 minutes it…

Hired an umbrella for 20 minutes it cost 2£ and 18£ deposit. 6 weeks later still no deposit back. Check your account if you have used this company. I'll update this if they repay me.

26 June 2023
Unprompted review
Dripdrop logo

Reply from Dripdrop

Hey. We are so sorry about this and for our late reply. I don't know why this happened but we will be working hard to figure it out.
I want to make sure that you have gotten your refund, could you email your details of hotel and the date to mattias@dripdrop.io and I'll help you directly from there?

Best regards, Mattias, co-founder of Dripdrop

Rated 5 out of 5 stars

Perfect and dry

I used Dripdrop umbrellas during my stay in Bruges and I found it very useful. The umbrellas, we took 4 for our group, were in perfect status. We had a problem with the payment and the company immediately helped us to solve the issue. Compliment!

28 December 2022
Unprompted review
Rated 5 out of 5 stars

Got my money back :-)

The company charged me 180 DKR. All though I have returned the umbrella.
I complained and sent a little documentation for my payment.

Today I received all my money back. Fine service 👍

28 October 2022
Unprompted review
Rated 5 out of 5 stars

This is an amazing product.

This is an amazing product.
Used in Brussels heading to a wedding this service saved the hair of my wife and daughter
Thank you .

I will recommend hotels and companies to have this .

8 June 2022
Unprompted review
Rated 5 out of 5 stars

Dripdrop saved my day!

I tried Dripdrop umbrellas at Scandic Copenhagen and it completely saved my day! I borrowed an umbrella for a full day and ran between meetings without getting wet from the rain.

9 December 2020
Unprompted review
Show reviews in all languages. (105 reviews)

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