I made an order over 2 months ago now and there is no sign of it, I have made reports of this to the company’s support system but nothing has changed I haven’t received any information from them about... See more
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Delivery takes a bit of time to deliver to Aus but that's expected as it came from Europe. The clothes quality is excellent only giving it 4 starts due to delivery times other then that it's good stuf... See more
Company replied
Terrible service still haven’t received my sweater Edit(after companies reply) : it’s interesting that you guys are replying on here yet, my message on Instagram hasn’t been replied to in 6 days.... See more
Company replied
BEST service ever!! I ordered a really nice puffer jacket and it got delivered so fast and the quality is over the top it's really nice and i can't wait to order more clothes here in the future.
Company replied
2.7
Poor
77 reviews
No recent history of asking for reviews
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Quality is fine it just took a while…
Quality is fine it just took a while before i actualy got my package
4 August 2021
Reply from Drippyculture.com
Hi Anne,
We appreciate that you took the time to write a review! Glad to hear that you like your products! We are continously improving our shipping times and our service to provide you guys with best experience possible!
Kind regards,
Jasmin
Wrong colour
The products are good quality, but some of the colours online are misleading. I ordered a grey shirt but when it came it was yellow.
4 August 2021
Reply from Drippyculture.com
Hello George,
Thank you for the valuable feedback! We are sorry to hear that the color of your item looks different in person then on our website. We are continuously improving our brand. So that this problem will not occur in the future anymore.
Kind regards,
Jasmin
Reply from Drippyculture.com
Hi Jarron,
Thanks for your time to write a review!
We are sorry to hear that your order has not been delivered in time. I have been informed that your order has been successfully delivered in the meanwhile. We hope you are enjoying your fresh new garments! Next time, please make sure to contact us at info@thesecondvision.com or just sent us a message on Instagram. Our customer service is always ready to help you out!
Kind regards,
Jasmin
Items have not been shipped
Items have not been shipped, tracking number provided doesn’t work.
29 July 2021
Reply from Drippyculture.com
Hello Shirley,
Thank you for taking the time to place a review! We’re sorry to hear that your tracking number isn’t working correctly. We’ve managed to find your order and we can confirm that your items have been shipped and delivered to a nearby post office. An email will be sent to you with all the information you need regarding your order. We always suggest to either email us or send us a dm on Instagram, so we can provide you with the right service and information regarding your order. Our service team will make sure that you know the whereabouts of your order and that your tracking number will work correctly. We want to make to sure that your package gets delivered to you as soon as possible.
Please make sure to contact us on Instagram or by emailing us at Info@thesecondvision.com and we will help you, so you can enjoy order soon!
We hope to hear from you soon!
Kind regards,
Jasmin
Terrible service still haven’t received…
Terrible service still haven’t received my sweater
Edit(after companies reply) : it’s interesting that you guys are replying on here yet, my message on Instagram hasn’t been replied to in 6 days. Why not just provide good service?
Update august 11th: still have not received my package that I ordered from June and I have been refused a refund m. DO NOT SHOP HERE!
29 July 2021
Reply from Drippyculture.com
Hi Marlon,
Thank you for taking the time to write a review! We are very sorry to hear that your order has not been delivered yet. We do really want to make sure your order gets to you as soon as possible. In order for us to act on your situation we would need your order number and full name. We are not able to help without that information so please make sure you do contact us. You can easily do this by either messaging us on Instagram or by mailing us at info@thesecondvision.com and we will make sure your parcel will be delivered very soon!
We hope to hear from you soon.
We are always ready to answer your questions or concerns on Instagram or by mail so please don’t hesitate to do so!
Kind regards,
Jasmin
Delivering time is much to long
28 July 2021
Reply from Drippyculture.com
Hello Jeannet,
Thank you for taking the time to write this feedback!
We are very sorry that we were unable to ship the products to you faster. We are continuously working on improving our shipping times to provide our customers with the best service possible. So that all our customers can enjoy their fresh garments as fast as possible!
Kind regards,
Jasmin
the fitting on some of the tops isnt…
the fitting on some of the tops isnt accurate, however I was very happy with the quality of the products
27 July 2021
Reply from Drippyculture.com
Hi Aaron,
Thank you for taking the time to write this valuable feedback!
We are sorry that the fit on some of the tops was not as expected. We are constantly growing and improving our brand to provide our customers with the best service and products. We are working on more accurate size charts for each individual product so that this issue will not recur in the future.
Kind regards,
Jasmin
Came when stated just a long wait.
25 July 2021
Reply from Drippyculture.com
Hi Sam,
Thank you for sharing your experience! We are contiously improving our shipping times so you guys can enjoy your fresh garments way sooner!
Kind regards,
Jasmin
Reply from Drippyculture.com
Hello Martha,
Thank you for taking the time to place a review. We are sorry to hear that you didn’t receive your parcel yet. We want to make sure you can enjoy your order as soon as possible. Please make sure to contact us on Instagram or by emailing us at Info@thesecondvision.com. Our customer service team is always ready to help you with all your questions and concerns.
We hope to hear from you soon!
Kind regards,
Jasmin
Found out about the store through IG so…
Found out about the store through IG so i didnt know how trustworthy it was, but they shipped really fast and the clothes are nice quality
18 July 2021
Reply from Drippyculture.com
Hi JJ,
Thank you for taking the time to write this valuable review! Our team is continously improving to provide you guys with the best experience possible. Thank you for sharing your experience and we're glad to hear that you love your new garments! Hope to see you again soon!
Kind regards,
Jasmin
Please make 2Xl / 3XL
Please make 2Xl / 3XL , i bought XL i love it but i prefer more oversized
9 July 2021
Reply from Drippyculture.com
Hi Kevin,
Thanks for your feedback! Glad to hear you're happy with your new t-shirt. We are continuously working on ways to improve our service and products. And this is certainly one of them. We will be working on larger sizes for our clothing and will certainly be available in the future.
kind regards,
Jasmine
Reply from Drippyculture.com
Hii Imane,
Thanks for the awesome review! We work hard to provide you guys with best experience possible! And we’re happy to hear we hit the mark for you. We hope to see you again soon!
Kind regards,
Jasmin
Very happy with our purchases
Very happy with our purchases, I bought jeans and t-shirts for my son. They arrived quickly and just as pictured . Good quantity, they wear well ,good sizing, washed well. My son loves them.
8 July 2021
Reply from Drippyculture.com
Hi Sharri,
Thanks for you amazing review! We're very happy to hear that your son loves his new fresh garments! We're here to provide smiles on their faces.
Kind regards,
Jasmin
Reply from Drippyculture.com
Hey Sandro,
Thankyou for your review! We are sorry to hear that you cap still hasn’t arrived. We really want to make sure that you cap gets to you. Please make sure to contact us at info@thesecondvision.com or message us on Instagram and our customers service team will help you and provide you with information you need to know regarding your cap. We apologize for the inconvenience. I see in the system the rest of your order has arrived successfully. We hope you enjoy your items! We will make sure that you can enjoy your cap too as soon as possible!
We hope to hear from you soon!
Kind regards,
Jasmin
Reply from Drippyculture.com
Hi RS,
Thanks for taking your time to write a review!
We are sorry about this inconvenience. Our customer service team is always ready to assist and help you out with your problem. To do so we would like to ask you to contact us at Info@thesecondvision.com or message us on Instagram with your order number and full name. We will make sure that your parcel gets to you as soon as possible!
We hope to hear from you soon!
Kind regards,
Jasmin
amazing
great quality, well fitting and comfortable, shipping does take a while but who can complain with free worldwide shipping
4 July 2021
Unprompted review
Reply from Drippyculture.com
Hi Adam,
Thank you for your valuable feedback! Great to hear that you like your products! We hope to see you again soon!
Kind regards,
Jasmin
Reply from Drippyculture.com
Hii Alex,
Thank you for taking the time to write a review! Great to hear that you like your garments! We are working on our shipping times continously to provide our customers with the best experience possible.
Kind regards,
Jasmin
Really good quality
Really good quality, and fast response when I had a query about delivery times
28 June 2021
Reply from Drippyculture.com
Heyy Ethan,
Thanks for the great review! We work hard to provide our customers with the best service! We’re happy to hear that you had a great experience. Thanks for sharing your experience and we hope to see you again soon!
Kindm regards,
Jasmin
Awesome quality and generally look
Awesome quality and generally looks good and feels just that too.
28 June 2021
Reply from Drippyculture.com
Hii Benjamin,
We appreciate that you took the time to write a review! Glad to hear that you like it! We hope to see you again soon!
Kind regards,
Jasmin
surprisingly fast shipping
surprisingly fast international delivery time. Price and quality are really good.
17 June 2021
Reply from Drippyculture.com
Heyy Luuk,
Thanks for the amazing review! We are continously improving as a brand! And we're happy to hear that you like fresh clothes!
Kind regards,
Jasmin
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