Drivalia Portugal Reviews 

Good service

Super nice service, good car.

Great service and People!Thank You and See you next time!

The staff was really helfull, and fast at the pickup time. Also a great rent-a-car, with clean cars.

Nice staff, car clean, easy pick up

Carros super limpos e disponibilidade do staff 5*

Great employes! Great rent a car!

I had to wait over an hour for my booked car and was then forced to pay extra cover that i had already paid.
This included a final 100 euro which i was told would be returned on returning the car.
On returning the car with no damage i was told the deposit would be refunded to my credit card later. This was early October. I phoned to ask them why the money had not been transferred a few weeks later and was promised it would be sent. That was over 2 months ago. I can only believe they do this all the time. I believe them to be dishonest.
Drivalia asked me to tell them more and when they received more from me i received a message saying they would respond within 40 working hours! 9 days later after no response from them i messaged them again and received the same message that they would respond in 40 working hours. A month later and no response.
This company obviously has no intention to refund my 100 euros and i wonder how many customers of this dishonest company have similar unanswered complaints.
Do not use this company

Fantastic service,quick pick up from airport,
For me this the best rental company in the algarve,

Rosana Nesterenko was so professional and very curtious

Thanks

We were met at Faro airport by the Drivalia rep and he brought to the depot. We picked the car up and 4 days later dropped it off at Lisbon airport. The airport drop off is, unfortunately about 7-8km from the airport. However, once we were given directions, and on our way, everything was fine until it wasn't! A few wrong turns and we knew there was no possibility of arriving by closing time/check in by 8pm. While my wife drove frantically I phoned the depot and spoke to a young man (I think his name was Bruno) and he basically said "don't panic, if you are not far away I will wait for you." We arrived 20 minutes late and hadn't yet filled up with gas. Bruno showed us where the station provided gas and all was good. Bruno then advised us (we are both 70+) that it would be unwise to take public transport back into Lisbon on a Friday evening, and instead he called us an Uber which cost the same as the subway. Full marks and hats off to Bruno

Helpful, good customerservice

All arranged like advertised and a special thank you to Elisangela who was amazing tellings us the best place to go being super careful with us

Our experience on Madeira was wonderful! Everyone was lovely, and when we had some car trouble (break discs were done) they immediately exchanged it for a similar car without any trouble and very fast! Definitely recommend using Drivalia on Madeira when you go on vacation.

I used the Downtown Porto location and had a very good experience. They were upfront about pricing and deposits, but it DID take 3 weeks for them to finalize the toll charges and return my $100 deposit. A very pleasant place and no surprises!!

Great service, great cars. All impeccable !

Very nice and eficiente professionals at the Setúbal counter. Without a doubt a experiência to repeat. Well done!

Big choice of cars, good explanations about rates and fares, clear invoices, professional and nice staff.
It’s not the first time that I use Drivalia, will continue using in the future.

Great staff and team! Got an upgrade from my initial car. Very quick and smooth contract process at the rent-a-car.