Banner for Drive

Drive Reviews 

2,160
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Honest John erased. Appalling interface. No classic car reviews. No longterm tests. No reliability data. Shameless promotion of Volkswagen group. Who designed this utter rubbish. Gott Im Himmel.

Rated 5 out of 5 stars

This is the first time I've bought a car online and was initially very sceptical. However Heycar have made the whole process as easy and risk free as possible. Had great help from Henor in sales and t... See more

Rated 5 out of 5 stars

Bought a used car through heycar and got £200 cashback and free delivery that was ~380 miles; door to door. Henor Ajeti is great, responds fast, concisely and professionally and kept the purcha... See more

Rated 5 out of 5 stars

I am delighted to say I had a really good experience with the team at Heycar. Hanor and Tilly were very professional and any issues I thought I had were sorted instantly. All in all a good experienc... See more

Company details

  1. Car dealer

About Drive

Written by the company

A better way to get moving

Drive is the new name for heycar. We’re building on the excellent customer reputation heycar earned, with the same commitment to making it easier and more reassuring to find your next vehicle.

Getting on the road looks different for everyone.

Some people want to buy a used car outright. Others prefer leasing because it suits how their life works right now. What's right for one person won't be right for the next, and that's fine. Circumstances change, priorities shift.

The hard part is usually making sense of all the options out there. That's what Drive is for. Drive is a digital marketplace that brings different ways of getting on the road into one place. You can explore a wide range of Volkswagen Group vehicles and funding options, see what's available, compare what actually matters to you, and make a decision that feels right.

With Drive you can:

  • Browse thousands of approved used vehicles from Volkswagen Group and other authorised retailers.

  • Explore new leasing offers alongside used cars.

  • Compare buying, leasing and finance options to understand what best fits your budget.

  • Read expert reviews, buying guides and helpful advice to support your decision.

  • Move forward with confidence, knowing every vehicle is warranty-backed and supplied through approved retailers.

Finding your next car should feel exciting, not exhausting. That's why we've built something simple and easy to navigate, designed around how real people actually go about this. No pressure. No unnecessary complexity. Just the support you need to move with confidence.

Confidence backed by expertise

Trust matters when you're making a decision like this.

Drive is brought to the UK exclusively by Volkswagen Financial Services, working hand in hand with Volkswagen Group's approved retailer network. Together that's decades of experience helping people get on the road - and a network that knows the Volkswagen Group brands inside out.

It means every vehicle comes from a source that understands these cars, with finance options provided through Volkswagen Financial Services - bringing consistency, transparency and confidence to the whole experience.

Behind the simplicity of Drive is a strong foundation of expertise: warranty-backed vehicles, approved retailers and expert reviews and guides written by people who know these cars, there to guide your decisions from first search through to ownership.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,160)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No way to connected, feel scammed!

I sincerely doubt all the good reviews are the company paid to fake reviews.
based on my experience in the last a few days, it is really making me wonder if they are a scam company.
Last Saturday we found the car and paid £99, then today, we rang their two numbers 02039361257 and 03308083819 hundreds times only got through once. The guy said would ring back, but Never! Then we tried to ring both numbers never gone through. Even could not get to connected.
We are going to get from other places, don't know if we can get our £99 back.....

2 November 2024
Unprompted review
Drive logo

Reply from Drive

Dear customer, thank you for your review. I am sorry to hear of your experience and no call back regarding the deposit refund. Please be advised we have reached out to you via email for some details and look forward to getting this sorted for you as soon as possible.

Rated 5 out of 5 stars

A very positive experience.

The whole process was carried out with the minimum of fuss. Plenty of information was provided by the company representatives. All email enquiries were answered swiftly.
This was the first occasion on which I have purchased a car on-line and it proved to be very easy in spite of my anxieties.

2 November 2024
Rated 1 out of 5 stars

Hey car have Ford bedford selling a red…

Hey car have Ford bedford selling a red Audi convertible VO69JYR, Ford bedford who are owned by pendraggon tried there best to scam me and I found out this car Has been in sone kind of collision, pain work is off and they failed to let my car inspecter take it for a test drive, but they lied and failed to show me the otherside of the car on the videos they provided for me, Heycar take this company off, I will sue them for what they have done.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Customer service second to none

The purchasing of a car was nice and easy, I ended up sending my car back because of some issues but the customer service was second to none, Joanne in customer services made sure to keep in touch all the way through and answered any queries swiftly. I would definitely buy from Hey Car again.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I was a little sceptical to try a new firm, but I have been incredibly impressed by HeyCar's service. The car was delivered on time, with plenty of communication on progress. Unfortunately, do to an issue with the car (due to the dealer, outside of HeyCar's control), we had to return the car. The car was collected and we were fully refunded immediately. Joanne, from HeyCar, was so helpful and efficient throughout the entire process.

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Great experience buying my car from…amazing experience

Great experience buying my car from heycar. As soon as proceedings started Henor starting engaging with me keeping me up to date on all the progress. Once the payments had all been completed Isabel took over and was a true professional answering every question and reassuring me. Finally the car arrived and I have to say I was more than happy with it. Fantastic savings on the car free delivery even though the car was 200+ miles away.
Couldn’t be happier and more than satisfied with Henor and Isabel for the work communications they gave. Fantastic job all around.

25 October 2024
Unprompted review
Rated 1 out of 5 stars

When it goes wrong…

From their high number of positive reviews they must get it right most of the time, however when it goes wrong they struggle to put things right in a timely fashion and when that involves thousands of pounds, are you prepared to take that risk? When 6% of reviewers give them the lowest possible score and they are handling thousands of pounds of your money, are you prepared to use a company you can’t trust?
As others have reported the sale appeared to be progressing smoothly, I had paid the deposit and the balance for the car only to be told 48 hours later, despite having conformation from Harkaran Heer that he had spoken to the dealer, that the car had been sold to someone else. I understand mistakes happen but the measure of a good company is how they sort the problem. To be told repeatedly that it would take between 3 and 5 business days for the money to be returned is frankly not good enough. The sales team work hard 7 days a week and will happily phone and chase leads on Saturdays and Sundays, the other departments clearly don’t work the same way and are very difficult to speak to.
I would expect a good company to be bending over backwards to return money that doesn’t belong to them.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent way to buy your next car.

My first time using Heycars to buy a car and would highly recommend them.
The process was easy and straightforward, they delivered the car over 350 miles for free and we expect to receive the cash back offer soon.
There is nothing negative to say, I had a great, positive experience.

27 October 2024
Rated 5 out of 5 stars

Great all round

After deciding which car I wanted and viewing several at local dealers, I decided to try hey car as it offered significant savings, including extra specifically for veterans. I was apprehensive buying a car without seeing it, but was reassured by the no questions ask money back guarantee. Sales rep Harkaran Heer was responsive and helpful through out. When it came to paying I was pretty anxious as my online bank flagged up the various red flags that might suggest the sale was bogus (high value, insisting on bank transfer, never having seen the product etc). But the Sale went off without a hitch. The car arrived as planned and was in better condition than those seen locally. We got what we wanted for much cheaper than we could have got locally.

13 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

Buying through heycar was a very smooth process. I think I found myself a great deal on the car through heycar. No unnecessary haggling and everything was reasonable.

9 October 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look