Drivefly Reviews 

Very very professional ,friendly and on time .

WHAT A SHOCKING SERVICE! Left my car with this company whilst going abroad. Came back to a flat tyre, 75 miles added to the clock and a scrape on the bumper. They denied everything and now I am left with a £500 repair bill. WHAT A JOKE - AVOID!!

Without doubt,the worst service I have ever encountered.45 mins waiting in the cold car park waiting for them to bring my car.Completely unprofessional staff.

The whole process was very smooth and particularly helpful as we flew in and out of different terminals.

Great service at a great price. Little waiting for transfers. Friendly staff. Easy access to/from M40 without using the M25.

Don’t use this company if you value your car! Mine is a P reg, thought nothing could happen to it!!! How wrong was I!?

Picked up my car late last night to find my £10 emergency petrol money had been stolen from the ashtray plus seems like my car has hit a curb or something as it was suddenly pulling to left while driving and could feel something is wrong.

Tried calling them to complain today. Mobile number is not recognised and phone number rings a funny ring to then die. They obviously are getting a lot of calls they don’t want to answer!

Really disappointed I chose this “Cowboy company” to look after my car. NEVER AGAIN

Left the car at Birmingham Airport for two weeks in October 2019 it came back with mud on the outside, all over the wheels and the drivers carpet full of mud, what a mess!! I had left the seats flat to take cases but they had been put back up to clearly transport people around as you could see more footprints.
Do not use this company.......there is no meet or greet here !!!

Very poor service

My car was used when i was away
I have full tracking details and they tell me they just moved the car to a holding location...cant see why that would take 2H-45mins and they go to multiple locations and do 11 miles

Customer Care very poor ...They don't call you back ,in short they don't care

I have used Drivefly on many occasions at Luton airport.
And they are always there and always have the car ready on my return. No problems at all.

Good service and conveniently located at Luton airport.

Having returned to the meet and greet parking area at Luton Airport, I was shocked at the state of the interior of my £45,000 car. The drivers footwell and mat was absolutely covered in mud and some kind of oily dirt which I am unable to remove. When I left my car with them it was immaculately clean. The exterior was also covered in mud. Having emailed Drivefly with photos (as requested) I am further appalled I have not received any response. Do not use Drivefly. Shocking service.

Fantastic team. Always a pleasure, very efficient and friendly.

Easy simple parking good value would recommend

Excellent professional service. Friendly staff.
Really simple to book and very competitive price.

DO NOT BOOK WITH THIS COMPANY.

We trusted our car with this company from 16/10/2019 till 23/10/2019 . When we get back from holiday and get the keys from our car EVERYTHING WAS STOLEN. We call the the number provided by paper of confirmation the man in the phone said we need to write oficial complain in email lutonbookings@drivefly/dot/uk need to wait 1-5 workings days for the answer. Is the second week and nobody answer. Just ignored. We had things stolen like: charger (we almost run out of battery because planning to charge the phone in the car but charger was stolen and the way back was 4,30 hours thanks God we get home safe) , tom-tom navigation, futboll boots and even small change from the shelf. If you don’t want your things been stolen NEVER BOOK FROM THIS COMPANY. We going to write oficial complain about this company too. Is a thief and they should know the staff they hired.

Let me start this review by stating that I’m only giving Drivefly 1 star because I couldn’t leave 0(Nothing) I left my clean unmarked car with Drivefly’s Meet & Greet service at Luton airport. I dropped my car off on arrival in the multi-storey car park at Luton airport and handed my car keys over to Drivefly’s representative and left with my luggage for the departure lounge in the airport. A week goes by and we have now arrived back into Luton airport so as there information package states we rung after we had collected our suitcases from the baggage area and told our car would be back in the car park to collect in the next 10-15 minutes we’ll that turned into 30 minutes so as it was cold and wet we were just pleased to be given the keys to my car and head off home where on arrival I put the car in my garage where it stayed for 2 days so you can imagine my shock and horror when I backed the car out of my garage only to see in the sun shine a series of scratches on the front of my bonnet, it looked like someone had stood on the bonnet and either slipped or slid off and the car came back covered in mud. I also couldn’t believe in the front passenger well there was 2 large muddy foot prints so my car had been used to transport another one of Drivefly’s drivers either to or from the compound.
When I phoned Drivefly to complain all they said was to email my complaint which I did with pictures I had taken as proof of the damage caused to my car by them while in there compound. All I got back from Drivefly was an email denying any responsibility what so ever and drew my attention to there T’s&C’s and blamed me for not checking my car over when I picked it up in a dimly lit car park which even if I did the light available wouldn’t have shown up the damage they caused to my car. I even got my local member of parliament involved in trying to get them to admit responsibility for the damage but they just ignored them and asked them to get my permission to speak to them on my behalf but that’s where it finished they just totally ignored and dismissed my MP.
I have now been left with the only option to spend my own money on having my bonnet resprayed on a car that’s not even a year old. If you have bothered reading this review this far PLEASE PLEASE don’t LEAVE YOUR CAR WITH THESE COWBOYS.
I’m sure the only people who leave positive reviews for Drivefly must be employed by them.
STAY AWAY FROM THIS COMPANY

I took a perfectly working Mercedes C220 to them for 5 days. They texted me whilst I was in Dubai to say that whilst the car was being mined to the yard, smoke was coming out of the exhaust. By the time I went to collect my car upon my return from my holidays, my car had been parked in a large yard next to a travellers site with a ceased engine

Drivefly stated that the car was brought In that state and refused to take responsibility

I’ve been now left with a £10k bill with no one to take responsibility

DO NOT USE VERY POOR

On our return from a 7 hour flight we had to wait 45 minutes for my car. The front passenger seat position had been moved and both headrests changed and also the radio station had been changed.
Unfortunately I did not record the mileage before we left. DO NOT TRUST!!!!
You can not call this a meet and great service.