Drivefly Reviews 

First class service. Friendly staff. Very prompt

I found Drivefly to be efficient, reliable, courteous and helpful and would be happy to recommend them.

Can only say that we had a good experience at the Heathrow Drivefly. Booked in easily with pleasant staff. Taken to terminal. When coming back they were extremely helpful, as we were finding it hard to find the bus stop. Their driver gave us instructions over the phone and patiently waited for us. Car ready for us on our return.

This is perhaps the worst company I have ever come across, they have crashed and damaged my car twice.
They showed poor pictures with the flash on to try and say the light reflecting from the flash was previous damage to my car.
They are so difficult to get in contact with I had to wait over a week for the first response I am still trying to find out there insurance details and who I can really contact about this. This will cost me thousands to repair. The driver wasn’t useful and the extent of them having a conversation with the driver was they said they didn’t do it so it must have been there!
The photo taking from there side was poor I provided them with my clear shots and they tried to say that there’s were clearly showing damage. Totally diabolical, please also note in there terms and conditions it states if it comes back with “minor scratches” it’s at your own risk!!!!!
Never ever use this company

My review forms two parts, the service of meet and greet and timings were ok.

However on returning my vehicle to me I noticed some damage that was not there when I left it. The staff didn't seem to care as this was more than a regular occurrence!!
I have complied with their requirement of contacting customer relations however I have had no reply within their suggested time for answering queries. I try to ring and it goes through to what appears to be a mobile answer phone!
So their customer service and aftercare leaves a lot to be desired.

Have seen some bad reviews for Drivefly. However my experience with Drivefly at Heathrow (Park and Ride) was good. The staff were friendly and the transfer to the terminals was good. My car was waiting for me on my return.

AVOID AVOID AVOID

Did £600 of damage to my wifes car and refused to take any responsibility for it.

Absolutely shocking company. Need closing down for good.

You have been warned - read the reviews - Theft from car/damage/rudeness/dirty vehicles/speeding tickets etc etc the list goes on.

Managed to sort me out when my own car parking company let me down and this was only found out when I arrived at the airport to park the car.

I had a very unpleasant experience with Drivefly and will not be using them again - EVER!
I was waiting for my car for 1 hour and 40 minutes instead of the 30 minutes they promised. Despite calling them immediately the plane touched down, the car was nowhere to be seen. When I called them to ask why it was taking so long, they actually hang up on me! I called them right back and they simply said 'we have other customers to attend to, so just wait!' Needless to say, I will stay well clear of them in the future! Just saying!

I have to commend the staff at Birmingham airport for their friendly efficient and caring service. My wife was taken ill on a flight to France and the flight had to return to Birmingham where we were taken to hospital by ambulance. When I later rang the return number without any prompting from me the offer was made to bring my car to the hospital for which i was extremely grateful. The employee who returned my car took the time to see that i was OK and explained details of which i was unsure and even showed me the way out of the car park. This high level of service speaks volumes for the standard of those employees involved and the culture of the company. I will always use this company in the future an will recommend it to all my friends.

Good service, great price

THIS IS NOT A TRUE MEET AND GREET.., this is the second time I have waited 50 mins for my car to arrive even with a call BOOK AT YOUR PERIL

Good service but a little to far from terminal to be meet and greet

Not impressed waited over an hour for our car to arrive at the meeting point. No information provided. Call ended after I requested an update where my car was. Not using the service again.

Three of us were travelling to Israel on a Monday from T3 at Heathrow....and arrived early because we had given ourselves so much time. The team at DriveFly we’re happy to take the car straight away, making everything do much smoother. Then, when we got back (to T5) it was the same - quick, efficient, friendly.....full marks!

I’ve used Drivefly many times in the past and found the service great. We had a short wait this time on our return to Luton, but at all other times the car has been ready to go. Staff friendly.

DO NOT USE THIS COMPANY
On my return home I received a parking ticket for the day before I returned home from my holiday!!
Poor interaction with the company requiring several days to respond. No suitable explanation provided. Terrible service in return to the airport as my family and I were told repeatedly to go to the wrong collection point. Should be removed from Heathrow Parking trusted suppliers list.

I’ve always used this company when flying from Luton, I have never had any problems and found them to be friendly and swift. Haven’t been left waiting for my car and staff always polite and friendly. I did however notice this time that my car had been driven whilst I was away. Initially moved from drop off to car park, which was expected. But also driven the next day in the early hours and then again twice on the day of collection. Totalling 9.8 miles. In the past my car has remained in one place once collected from drop off. So this is concerning. I am able to track via my cars tracking and app on my phone showing locations and times. This is a shame as otherwise I have had a fabulous service but now am a little unsure if would use again.

Terrible service. Over 2 hours to retrieve my car!