Drive Motor Retail Reviews 

If I could give this company zero I would.
You can never talk to anyone at the Hull branch as your main call goes to a call centre, To be fair to the people at the call centre are very nice but this is where the problems start. Purchased a brand new Hyundai car in March 2025 and I have been sent a reminder that my service is due, 15th Sept 2025, Only thing is it is not due while the back end of Feb 2026, Tried calling and never got any call back two times. Now going back to Reid Hyundai in Grimsby at least you get an excellent customer service. As for Drive, needs to look at directing the calls direct to the franchise and do away with the call centre.

Love the car, our first Hybrid, and automatic, after sales service, they state they are very proud of good customer service, but the actions don’t live up to the statement, if you have anything , you think is wrong with the car, they’ll investigate, if nothing found you get a nice bill, a bit of plastic trim broken , warranty doesn’t seem to cover that, where as KIA , job done , no bother, I filled in the, after a visit survey, saying not to pleased, they say, a person would contact me, still waiting nearly 3 weeks later, would I use them again, very much doubtful.

We purchased a hyundai i10 n line from Scarborough. Excellent communication from start to finish. Aaron Scott was our dealer, he sent a video to introduce himself and to show us the car we wished to purchase. Transaction was straightforward and we collected the car two days later. Would highly recommend. We were warmly greeted and staff were friendly and helpful.

Would leave zero stars if possible - poor experience with Stockton. Agreed to deliver car on flatbed but arrived driven with excessive mileage added and litter left inside. Worse still, car was delivered with an empty fuel tank and it cut out 20m from the delivery address. Rude GM (Dan), whose approach seemed to be that, as I had apparently got a good deal on the car, genuine issues could be ignored. Agreed to take car back, and then took seven days to issue a refund. GM apparently unaware refund was outstanding, despite having been sent a number of emails. Appalling.

From the start the salesmen were extremely helpful and knowledgeable. Kevin was great explaining, giving advice and had lots of knowledge about different models. He carried out all aspects of the sale , clearly and smoothly. Thank you.

Very good service
Jose Hidalgo was very professional and made me feel a ease and not overpowering.

My experience at Drive MG Weston Super Mare was very good. The car I have purchased is just what we need and wanted. Neil at MG was very friendly, helpful and knowledgeable about the car I purchased. Explained everything thoroughly during the process to buy the car. Would highly recommend.

Sales man Shaun Belt made everything so easy, he went the extra mile to get me my new car. Thanks Shaun 👍

From the minute I met Gaynor the Motability rep I could tell I was in good hands. She was very informative and knowledgeable on my vehicle of choice. Gaynor shone through as a people person and was more than happy to take my questions and answered them fully. I would have no hesitation in recommending Gaynor and drivemotorretail to anyone.

Karoly Kecskes Sales Executive at drive provided excellent service with good communication throughout the process. We were very happy with this experience buying a used car.

Jose Hidalgo from Drive Ipswich ,
Wonderful service from Jose Hidalgo at Vauxhall. Insists on everything being spot on and tge customer definitely comes first with him. Well done

We were buying a Jag. We sat in it inspected it. The salesman drove our car we were sitting in the dealership going through figures ready to buy. Then a salesman who had watched the whole thing as we were the only ones in came up and said we’re the keys I have sold it. What he really meant he rang a customer who had take 2 days to decide to accept the part ex price up and told them if he didn’t put a deposit on it it was gone. Sales manager hide in his office and the other salesman ran into the other room leaving our guy to explain it to us. E-mailed them to complain not even a sorry. Flipping awful company. No scruples. Would buy a pint of milk if them. Diabolical.

Took my VW Tiguan into drive vauxhall Leamington Spa due to clutch issues (pedal was sticking and sometimes stuck to the floor which i had to lift up with my foot, occasionally i couldn't select a gear) took the car back to vauxhall because that's where i bought the car and also had an extending warranty from them, they supposedly checked the car and took for a test drive and said they couldn't see a problem with it, i said fair enough I'll see how it goes in the next few weeks, over this time the clutch got steadily worse again with the same issues, so i took the car back to vauxhall again, left the car with them with the clutch pedal stuck to the floor, they checked the problem again with a test drive and inspection on the ramp, they admitted the pedal was stuck to the floor and reckoned it was okay after that and there were no leaks, that rang me back and said they had no idea what the problem was and suggested it must be a problem peculiar to VW, initially i had to pay an inspection fee of £110 plus vat which I agreed to because i knew there was a definite problem and I'd be reimbursed through the warranty, so that was a load of money wasted.
I took the car to an independent garage and they found the problem within 30 mins (clutch master slave cylinder) so why vauxhall mechanics couldn't find the problem is just baffling, i can only assume they couldn't be bothered to do a proper examination and it was to much bother, it seems they're only interested in doing servicing and finding faults on a code reader.
Having being a loyal customer of Drive Vauxhall for many years i feel totally let down and have no reason to use this company again.

We struggled to find a local garage that could service our Renault Zoe EV but Drive Motor Retail provided an excellent service. We had helpful and honest advice about how long we could leave MOT advisory work. All staff were professional. We would definitely return to them again in the future.

Avoid MG & Drive Vauxhall Leicester – Worst After-Sales Experience
I already posted a review when this issue started – now it’s been 25 days and they are still playing games. My MG HS 2022 has been stuck at Drive Vauxhall Leicester for a grinding noise (likely gearbox issue). No written report, no explanation for the delay, no repair timeline – and they refuse to provide one.

I even have proof they promised a courtesy car for long repairs under warranty – but in my case, they refuse. When questioned, they say “we are Vauxhall, we just took the MG dealership” – yet they still sell and repair MG cars while providing this shocking level of service.

Now, instead of actually fixing the issue, they replied to one of my reviews telling me to contact Thomas Abbott so he will help me. Why should I be the one chasing them and MG head office all the time? If they cared, they’d contact me first.
Calls, visits, and speaking to MG Customer

Service (Ajay, Harry) have gone nowhere. This has caused me financial loss, stress, and a total loss of trust.

If this is how MG and this dealership treat customers, think twice before buying MG or trusting Drive Vauxhall Leicester.

After a bad experience 10 years + with drive it was a completely different team now Lucas and Conner were first class pleased with my new Astra only thing was a very poor standard off valet/polish on collection the sales manager was very apologetic and stated this is way below our standard booked in for a re valet /deep clean next week apart from that was looked after well recommended

As always starts so well placing order but then communication was awful. Car will be ready Tuesday 15/7/25 I was told. Was asked for driving licences on the Monday for ID purposes and for V5 to be in the name and address of Anne. I arranged transport to uplift car late Tuesday. Received phone call on the Tuesday transport here but not paid for car, very true as no one had sent payment information to enable payment. Payment info then sent and I made immediate payment. Transport company kindly returned to uplift car but as it turned out car was not ready. Car was dropped off next day and was filthy had not been properly valeted or prepared. I complained and finally sent £50 for valet but cost me £75 plus the time wasted. V5 then arrived with wrong address and this was after I phoned to check it would be correct but no it wasn't. My emails are ignored now but this is typical of shockingly poor communication from Drive Motor Retail, I could write so much more but cut it as short as I could, Would I recommend? Certainly not. Would I buy car from them again. Most certainly not!
Avoid buying car from this company as the service and communication is awful.

Shocking experience at Drive Nuneaton. Investigation required for serious loss of power while driving. They changed parts that didn't need changing charged me an arm and a leg and the problem did not get fixed. All they do is look for fault codes if not they can only do speculative repairs, not prepared to do manual investigations and even offered to do another speculative replacement and charge me again. My car is still a risk to me and other drivers and it makes you wonder if many accidents are due to dodgy companies like these. Escalation process going on and will be speaking to the road safety experts about this poor and unethical practice.

After airbag recall-related work on my Citroën at Drive Vauxhall Hartlepool, the vehicle developed a dangerous steering fault linked to the steering angle sensor — a safety-critical component located beneath the airbag, which was removed during the recall.

Disturbingly, no evidence was provided that basic safety checks were performed before the vehicle was returned to me:

No technician record of the fault

No diagnostic log confirming a reset

No signed road test

No service log entry, despite recalibration of a critical component

These documentation gaps raise serious questions about the repair process. I have raised the issue multiple times, including with senior staff. Referral to Citroën UK, the DVSA, and other authorities is now being considered.

Safety should come before procedure or reputation.

"Citroën should be ashamed this dealer is representing them..."

Wonderful service and great cars. Thank you Josh for all your support!