Taken a payment for something cancelled in 2023 - gone to chase the company website no longer works
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Timely response to query. I received a message that my license key was incorrect. Clicked chat and was at once connected to Jaime. He/she responded with a question or two; then had my problem resol... See more
Company replied
I've been using Driverfix for a couple of months now, and it's very useful for keeping my hardware's drivers and software up to date. I recently did a component upgrade to my personal computer, and my... See more
Company replied
DOWN LOADED DRIVERFIX TO UPDATE DRIVERS, ENTERED LICENCE KEY, BUT WHEN IT STATES CONTINUE, IT WANTS BE TO APPLY ANTHER PAYMENT. IF IT DOESN'T SORT ITSELF WITHIN 24 HOURS, I WILL HAVE NO PROBLEM CONTA... See more
Company replied
2.6
Poor
546 reviews
Hasn’t replied to negative reviews
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I was helped by joseph v on updating my…
I was helped by joseph v on updating my drivers. he was a great help and very polite!
18 August 2022
Unprompted review
Reply from Driverfix
Hello Tyler,
Thank you for taking the time to leave us such a beautiful review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Joseph will be glad once he hears this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
very fast support
18 August 2022
Unprompted review
Reply from Driverfix
Hello Connie!
Thank you for sharing your experience with us. We are happy to hear that our technicians were able to help you. We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
I appear to be in a loop
I appear to be in a loop. I paid for the download using my credit card twice and nothing happens. There is no 'start' or 'proceed' button to activate the program. How do I proceed to activate the new drivers?
17 August 2022
Unprompted review
Reply from Driverfix
Hi Jerome
Thanks for bringing this matter to our attention and we are sorry that your experience with us fell short of expectations.
In order for us to assist you properly, could you please contact us directly on our tech support hotline below?
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
We hope to hear from you and we appreciate your patience.
Joseph V - Rockstar!
Joseph V. was extremely helpful and professional and resolved my issue right away.
17 August 2022
Unprompted review
Reply from Driverfix
Hi Daniel,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently. Joseph V. will be surprise once he hears this commendation.
Let us know if you still have other concerns.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
I had paid for the program but was not…
I had paid for the program but was not able to get the download up and running. It was helpful to have it done remotely. Thanks
16 August 2022
Unprompted review
Reply from Driverfix
Hello Kathy,
Thanks for the 5-star review! Your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Invalid Key (Fixed)
I just purchased the product and my PC was forced to reboot after installing an update. Upon restarting, the product key disappeared from the application and was invalidated. Customer service re-validated my key. It was a simple process and great customer service. However, the issue with product keys becoming invalid for various reasons should be fixed.
15 August 2022
Unprompted review
Reply from Driverfix
Hello Sam,
It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Kathleen was outstanding
Kathleen was outstanding. Did the correct questions, went after missing info, used step-by-step approach, she used logical steps and VOILA, the key was received and all seems OK, since I didn't look at the software in depth yet.
Again, her performance guiding the issue was outstanding.
11 August 2022
Unprompted review
Reply from Driverfix
Hi Peter,
We are pleased you to meet your expectations. We work hard to make sure every client receives personal attention, quick responses and, of course only the utmost convenience. Kathleen will be surprise once she hears this commendation.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
I paid for Driverfix
I paid for Driverfix, thru paypal, got a receipt from Paddle.net. But no license key was delivered from Driverfix. Checked evrywhere. I was linked to Restoro and Kathleene Q fixed it within minutes. I got my keys from her. thanks
11 August 2022
Unprompted review
Reply from Driverfix
Hello Kenneth,
It is our utmost pleasure to be of service. We put customer experience and satisfaction as our priority.
Should the need arise please do not hesitate to contact us anytime. We hope to do business with you again.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Very helpful!
Very helpful & was able to quickly resolve my issue as well as help me prevent it in the future.
8 August 2022
Unprompted review
Reply from Driverfix
Hi Katelyn
It is our utmost pleasure to be of service. Your review reaffirms the hard work we put in every day.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Having a lot of trouble downloading…
Having a lot of trouble downloading what I purchased and cannot find "help" info.
8 August 2022
Unprompted review
Reply from Driverfix
Hi Carletta
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
If you’re open to discussing this further, please call us on our support channels below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Awesome customer service
Awesome customer service. Issues were resolved immediately.
8 August 2022
Unprompted review
Reply from Driverfix
Hi Joe,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Let us know if you still have other concerns.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
sympathetic to issue
swift attendance, straight to the point and sympathetic to the issue
4 August 2022
Unprompted review
Reply from Driverfix
Hello Ozymandias
We are incredibly grateful that you took the time out to leave us a 5-Star review. Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Bought driverfix because I'm new to pc
Bought driverfix because I'm new to pc. Unfortunately half of the driver updates downloaded are errors and some have to be installed manually which I don't know how to do which is why I bought driverfix tried contacting customer service with no reply as of yet EDITED. I have sent an email as requested below but no reply
3 August 2022
Unprompted review
Reply from Driverfix
Hi Sam
Thanks for bringing this matter to our attention and we’re sorry to hear that your experience was not of the quality you expected.
Could you please contact us directly on our support channels below so we could check your account and assist you properly?
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Not worth it
So I purchase a license then find out i have to upgrade to fix the problem. Junk.
2 August 2022
Unprompted review
Reply from Driverfix
Hi,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected.
If you’re open to discussing this further, please contact us directly on our support hotlines below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
My key stopped working after a couple…
My key stopped working after a couple of driver downloads. Customer service made the job done in a couple of minutes. Great job!
30 July 2022
Unprompted review
Reply from Driverfix
Hi Giorgos,
Thanks for the 5-star review. We are glad to hear that our team was able to help you.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Was able to get issue resolved
27 July 2022
Unprompted review
Reply from Driverfix
Hello Arnold,
Thank you for taking the time to leave us such a beautiful review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Should the need arise please do not hesitate to contact us anytime.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Scam
License key stopped working after approximately 9 months of being a pro user. On contacting customer support they gave me what I believe was a fake license key because after that they tried to scam me! Classic "your computer is full of Trojan's and that is why our software isn't working but I can fix that for you today" speech!! DO NOT TRUST. I have since deleted driver fix and my computer has never run better! (which is surprising considering it's supposedly riddled with Trojans)
25 July 2022
Unprompted review
Reply from Driverfix
Hi Jess,
Thank you for bringing this matter to our attention and we’re sorry to hear that your experience was not of the quality you expected.
Please be informed that DriverFix program specializes on your outdated drivers. The software was designed to help users to check and update the drivers automatically withour downloading it manually thru their websites.
We'd like to know more about the issue you encountered, however, the platform won't allow us to view your account details. Could you please contact us directly on our support channels below so we can work with you and resolve the issues quickly?
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
Joseph V...Great Agent
Joseph V...very patient, experienced and professional...explained this new app ... I am confident with my purchase of Driver Fix... thank Joseph for your service today
25 July 2022
Unprompted review
Reply from Driverfix
Hi,
Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently.
Let us know if you still have other concerns.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
\\\\\new licence payment
just renewed my licence but can not access my account the remove some clutter
20 July 2022
Unprompted review
Reply from Driverfix
Hello Tony
Thanks for posting a review. Are you having trouble activating the software with your new license key? The platform won't allow us to fully verify your account. Could you please contact us directly on our support channels below?
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
We hope to hear from you.
helped resolve my a key reactivation…
helped resolve my a key reactivation issue
19 July 2022
Unprompted review
Reply from Driverfix
Hello Ben,
It is our utmost pleasure to be of service. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Let us know if you still have other concerns.
Chat: http://bit.ly/24x7DriverFixChatSupport
Email: support@driverfix.com
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