Total waste of time, took lots of my personal information god only knows where that is now. Go to the post office and pay the extra it's easier and safer. Don't bother phoning,your licence will expire... See more
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See what reviewers are saying
Renewal at age 73: Achieved 3 years ago without a hitch, but now as others have commented, a complete washout fiasco. Tried to use the appallingly awful One Login app. Wouldn't work on my Samsung Andr... See more
Spent several hours trying to renew. I even rang gov gateway who couldn't help me. Trip to the post office and an extra £7 got it done. The post office is went to said its common for the app not to wo... See more
what a pathetic time wasting exercise. The instructions are misleading, what is a photo page when a passport has two pages with the photo on it, one screen states close the passport and place camera o... See more
1.3
Bad
160 reviews
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utterly disgraceful
utterly disgraceful, 6 months i have been trying to renew my licence on this stupid website but if you dont have a passport basically you are Fuc@?£$ which is shocking. I paid £13 to get new photos taken but they cant be accepted????? Nobody to speak to, nobody to speak to on the live chat it also keeps saying so DVLA are forcing me to drive around with an expired licence due to their system failures!!!!
6 June 2023
Unprompted review
Reply from Driving Licence Online
Dear S.Mac,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. I must advise that a free trial was provided which allowed you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request was not raised. Everything was clearly outlined on our website and during the application process, specifically on the payment page.
Moving forward, should you require further assistance with your application or any information, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
AVOID LIKE THE PLAGUE
I was recently trying to sort out a provisional driving license for myself. In doing so I had used this third party website, HUGE MISTAKE. This resorted in my father losing £180. This money could have been used for food. As a young adult I unknowingly signed up for this £89/3 months subscription for their services! These people are praying on young and old people alike with their website, hiding hidden fees in small print. I did manage to get into contact and stop the subscription within a few hours of contacting them, but they still could use my fathers information for bad. FOR ANYONE old or young PLEASE don't make the same mistake I did... This was a horrible experience and caused a ripple in my relationship with my father. PLEASE AVOID THIS WEBSITE.
5 June 2023
Unprompted review
Reply from Driving Licence Online
Dear Harry Allen,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
In accordance with the regulations in force, in particular the GDPR, please be advised that a customer have the right to access and rectify your personal data, as well as the right to request its deletion, to object to its processing for legitimate reasons and to obtain its limitation or portability insofar as applicable.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
This website is a scam
This website is a scam. They take money from you for just using their website. I used this site yesterday but managed to cancel my subscription on the same day. I also requested that all my data is removed from their system. Email confirmed that this has been done !! Don’t use this site go straight to DVLA site. Wish I had done that. I have reported this on the NCSC website. Also reported on the action fraud website
3 June 2023
Unprompted review
Reply from Driving Licence Online
Dear Chris,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
Regards,
Willow
Licence Services
My 16 year old thought this was as the…
My 16 year old thought this was as the way to apply for her provisional licence she now £34 down and they tried to take a further £81 from her account
DO NOT use complete scam
Am extremely worried they now have a minors national insurance number and photo
1 June 2023
Unprompted review
Reply from Driving Licence Online
Dear Sarah Joanne Eades,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
AS THE PREVIOUS BEWARE
AS THE PREVIOUS: be careful and read the small print before you use this site. They are nothing to do with the DVLA they are offering a service. The license will get to you but it costs £24 for the license and then by clicking the accept button it deducts a £89 subscription charge that appears on your account 3 days later.
23 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Alan Marshall,
I really apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
Don't even want to give it 1 star
Don't even want to give it 1 star, absolute SCAM, If you want a refund, refer to their own terms and conditions section 6.2 which states you have 14 days to cancel. Got the £89 back but don't know if the driving licence will come through. DO NOT USE, after reading their terms and conditions, they are basically saying they can do what they want!!
24 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Julie Alcock,
I really apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
Very easy and quick to use
28 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Ivan Cook,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
BE Warned!!!!!! SCAM
BE Warned!!!!!!
This website is a complete scam. Do not make any transaction on this web.used dvla official website. I have now had to cancel my bank card. However the bank is unable to help me with recovering my £34. This website will charge an initial provisional license fee of £34 and then go off and charge an additional £74. I have now reported this website to the National crime agency. What is worrying me the most is that this company now has an updated passport of my child as well as her national insurance number. Please go on this website and report this scamming website ncsc.gov.uk
So that other families don’t have to lose their money.
27 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Maz R,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
In accordance with the regulations in force, in particular the GDPR, please be advised that a customer have the right to access and rectify your personal data, as well as the right to request its deletion, to object to its processing for legitimate reasons and to obtain its limitation or portability insofar as applicable.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
wow it's a one of the differint types…
wow it's a one of the differint types company and very helpful for us thank's for the compay shared with us
26 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Albartjon,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Scam ‘company’
Scam ‘company’ - but you can get your money back.
My 16 year old child applied for their provisional licence through this company thinking it was the DVLA. The licence arrived but then the company took £89 out for a ‘subscription service.’
They refused to refund this, claiming that my child agreed to it due to the small print.
Finally achieved a refund by referring to their own terms and conditions - section 6.2 - I recommend everyone else scammed by this company does the same. The consumer credit act gives consumers 14 days to change their mind following purchase of a product. This is the law. Providing you email them within the fourteen days and state that under section 6.2 you wish to exercise your right to change your mind, you should receive a refund.
I do not know what kind of people choose to make their money in this manner, ripping off innocent kids who are just trying to get their licences in the midst of a cost of living crisis. What a shame they can’t think of a better business model than conning people. A difficult lesson learned for my teenager who has now learned that not everyone is honest or decent.
15 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Kay,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Absolute rip off keep trying to take…
Absolute rip off keep trying to take money from my account with no way off contacting them
21 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Steve B,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application. Please, email us at contact@driving-licence-online.co.uk
Regards,
Willow
Licence Services
Absolutely amazing help really thorough…
Absolutely amazing help really thorough and time efficient, can not complain at all.
22 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Jakob Harris,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Absolute scammers
Absolute scammers. Please don't be fooled but do be aware that they will take an additional £89 from your account if you don't request that the subscription be cancelled. What subscription you say? Exactly. My son applied for his provisional licence through these guys. They're making the snail mail application from DVLA and charging you to for the pleasure. If you apply through www. gov.uk /browse/driving/driving-licences you will be able to do the exact same online application and you should receive a licence within a week. I'm also very concerned that they now have my son's NI number and passport number amongst other personal data plus bank details. I have requested that they delete these details under GDPR - please do the same.
21 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Hannah Barker,
I really apologise that you encountered issues with our company. Thank you for flagging this, we take such reviews seriously. We’ll strive to do better.
Regards,
Willow
Licence Services
Fast and easy 5 star
17 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Shaun Da Flamez,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Let's hope is soo easy and in time
Let's hope is soo easy and in time ! Thx DVLA
18 May 2023
Unprompted review
Reply from Driving Licence Online
Dear FLORINA-LOREDANA ALEXANDRU,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Scammers
Should've checked the reviews before dealing with these scammers
Stay away!!!
15 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Cap Calin,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
We would be very pleased to discuss this in more detail. However, I am afraid we are not able to locate your application. Therefore, kindly advise us with the registered email in order for us to locate your application.
Regards,
Willow
Licence Services
It wasn’t to bad applying on line for…
It wasn’t to bad applying on line for your license
14 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Naila,
We would like to thank you for taking the time to leave your feedback. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
Quick and Easy The web site was very easy to use and…
The web site was very easy to use and quick!
14 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Barry Hough,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
SCAM DO not Trust
SCAM DO not Trust. This is a SCAM they charge you for a provisional license that they didn't apply for £34 and then a subscription of £89 which they took from my account. Now I have to prove that I didn't set up a subscription because they have a legal right to take the money. I see they have also put up fake reviews on Trustpilot.
13 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Annette Foster,
Thank you for leaving us your feedback that can help us improve our service. We are truly sorry that our service did not meet your expectations. Your feedback will be taken into account so that we can improve our service.
Let me take this opportunity to clarify this. While completing your Driving Licence Application, you also have subscribed to our website, which will allow you to benefit from unlimited access to our services. Please note that a free trial was provided allowing you to access our services and test our platform, and you also have the opportunity to cancel without any charges. After this period, the service fee will be charged if a cancellation request was not raised. Everything was clearly outlined on our website, and during the application process specifically on the payment page.
In addition, I must also advise that we are sending email confirmations and email reminders to ensure that customers are aware of the subscription. Hence, daily, we are receiving requests to cancel the membership within the free trial period.
Moving forward, should you require further assistance with your application or any information, please do not hesitate to reach out to us.
Regards,
Willow
Licence Services
Very easy online process.
13 May 2023
Unprompted review
Reply from Driving Licence Online
Dear Kig,
Many thanks for the 5-star rating. We are glad to read that the service pleased you and look forward to help you in the future!
Regards,
Willow
Licence Services
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