DrMediSpa Reviews 351

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and knowledgeable approach, making them feel comfortable and well-cared for. The service is frequently described as excellent, with many appreciating the detailed explanations, personalized treatment plans, and the natural, classy results achieved. People also highlight the positive user experience, noting the efficiency, ease, and the overall supportive environment of the clinics. However, some customers also noted issues with customer service, particularly regarding communication and responsiveness. A few reviewers felt their concerns were not fully acknowledged or were handled dismissively, leading to frustration. There were also isolated instances where individuals reported dissatisfaction with treatment outcomes, and concerns about the effectiveness of certain treatments were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and caring... See more

Service

Clients share positive opinions on service, highlighting the incredible care and attention to detail from... See more

Product

Reviewers mention positive feedback about product. Customers appreciate the high-quality products and... See more

User experience

Users describe positive interactions with user experience. Many customers report consistently outstanding... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers praise the kindness and reassurance... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had a skin consultation at Dr Medi Spa Knightsbridge, and the experience was excellent from start to finish. I was made to feel comfortable right away by the welcoming Mariana who was m... See more

Company replied

Rated 5 out of 5 stars

I have been using Dr Medispa for a number of years now for various skin and hair treatments prior to their expansion. All staff are very approachable and attentive. The environment is very friendly,... See more

Company replied

Rated 5 out of 5 stars

First time visiting the clinic in Loughton, was extremely happy with my experience! Dr Shah and Lucia were so welcoming and made me feel comfortable straight away. The way they work as a team to offer... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised my this company. I was very nervous to get masseter Botox to help with tension and migraines as I don’t like needles and have never done anything like this before. The 2 con... See more

Company replied


Company details

  1. Plastic surgery clinic
  2. Laser hair removal service
  3. Clinic
  4. Medical spa
  5. Skin care clinic

Written by the company

Dr MediSpa is devoted to supporting your complete wellness. We provide a broad range of cosmetic options for both men and women, including surgical and non-surgical treatments, to rejuvenate and enhance the natural beauty of your face and body. From our sleek, contemporary clinics in Loughton, Essex, Marylebone and Knightsbridge, London, we offer cutting-edge cosmetic and aesthetic treatments tailored to your needs.


Contact info


4.8

Excellent

TrustScore 5 out of 5

351 reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Confident that they are leaders in clinical aesthetics

I have visited Dr MediSpa twice now and chose them because, having done some research, it was clear that they are leaders in the clinical aesthetics space and have a very good reputation. Both Dr Somji and Dr Soloman emphasised their 'less is more' approach and preference for cutting edge non-invasive rejuvenation techniques rather than anything invasive, and steered me away from more expensive treatments that they didn't feel were right for me. I am very happy with the results of my recent visit with Dr Somji at the Chiltern Street clinic, which took less than an hour and involved no down time. Dr Somji is friendly, straight talking and informative and I would highly recommend him and his team.

10 September 2021
Unprompted review
Rated 5 out of 5 stars

As always a friendly and professional…

As always a friendly and professional service from the dr medi spa team, Dr Solomon is great at understanding what your trying to achieve I always feel confident at my appointment that I will get results I want.

1 September 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience as always

Very professional but friendly experience as always at DrMediSpa.

I’ve been visiting the Loughton clinic since April/May, having now had a few chemical peels with Kat and currently using the products recommended by her and my skin honestly feels amazing. I am so happy with the results and will continue to use the products religiously and go back for my facials regularly.

Couldn’t recommend DrMediSpa enough and especially Kat as she is amazing at what she does! X

31 August 2021
Unprompted review
Rated 5 out of 5 stars

It was an excellent and professional

It was an excellent and professional, yet warm and friendly, experience! Elli is informative and conducts herself so well. She is an asset to Dr MediSpa and a credit to herself.
On arrival, the receptionist, Lara, was also a warm, friendly and well-mannered lady, who made people feel at ease.

Congratulations - they’re all such helpful and polite team members! 🥂🍾

I also loved the smart (newly renovated) reception entrance to Dr MediSpa with a welcoming team to greet clients on arrival, too!

Thank you x

A local resident who expects and appreciates high standards from warm professionals / individuals.
We serve as a team and uphold long-standing community values in Loughton and graciously spread this goodwill to others x

31 August 2021
Unprompted review
Rated 5 out of 5 stars

I wish I had discovered DrMediSpa…

I wish I had discovered DrMediSpa before, the treatments, service, and the after care has been nothing short of exceptional. I have recommended this clinic to all my family, and friends, this clinic is what you call world class.

25 August 2021
Unprompted review
Rated 5 out of 5 stars

I had Dermaplanning and a rose petal…

I had Dermaplanning and a rose petal jelly mask with Grace and I am thrilled with the results! My skin feels and looks so much smoother, I would highly recommend this treatment, especially if you wear make up, it has allowed my make up to go on flawlessly! Can't thank Grace enough she is so lovely and patient.

21 August 2021
Unprompted review
Rated 1 out of 5 stars

Don't even waste your time and money here

Bunch of clowns are running this clinic. I have had a horrible experience at this clinic. Avoid it any cost!

12 August 2021
Unprompted review
DrMediSpa logo

Reply from DrMediSpa

Dear Jasmin,

We do not have you registered as a patient with DrMedispa, could you provide date, time and details of the clinic that you attended and who you might have seen on the day?
I look forward to hearing back from you at your earliest convenience.
Warm regards
DrMedispa

Rated 5 out of 5 stars

I cannot recommend this clinic enough

I cannot recommend this clinic enough. Even though my treatment is painful, my therapist Kat is so kind and patient and nothing is to much trouble. All the staff are so genuinely lovely here and the treatments are the best

11 August 2021
Unprompted review
Rated 1 out of 5 stars

Had a very upsetting experience at…

Had a very upsetting experience at DrMediSpa today. I had an appointment at their West London clinic today for a specific treatment. A deposit was taken from me at the time of booking and was specifically told the cost of single treatment but that the doctor might recommend a course of treatment and that the treatment I wanted is only available with the doctor in Chiltern Street clinic.
When I arrived at the clinic, I was received by a therapist who was clearly unaware of my appointment details and started asking about my areas of concern so that she could recommend a treatment.
I told her what treatment I had booked. She went off to talk to the clinic manager. Then manager came and informed me that I couldn’t have the treatment because I needed consultation with the doctor. I told her that my appointment was with the doctor and also explained that the details of the treatment were discussed at the time of booking. The manager told me that the doctor was fully booked for the day but she’ll see what can do to fit me in. She returned after a few minutes and told me that the doctor couldn’t see me and anyway the treatment I had booked ( after discussion at the time of booking) wouldn’t be effective and I might want to consider an alternative treatment for which I would have to book another appointment. I told her that I normally go to the Loughton clinic and the only reason I had traveled into London was because I was told that the treatment I was booking was only available in Chiltern Street and it would be given by the doctor.
I was told again that this treatment doesn’t normally work and I should consider an alternative.
At that point I was very annoyed as not only I had taken a day off work but I was being treated like an idiot. In fact I was being told over and over again that the treatment being offered on the clinic’s website which I had booked on telephone callback by the clinic ‘doesn’t work’. I did question the manager about this and was taken back at her evasive response.
I requested a refund on the deposit and told the Manager that I wasn’t happy about the situation and will be making a formal complaint. She said that complaining will come back to her anyway and thanked me for my time. I told her that she has waisted my whole day. I couldn’t believe how I was treated and felt very humiliated.

21 July 2021
Unprompted review
DrMediSpa logo

Reply from DrMediSpa

Dear Vinod,

We have tried to contact you on numerous occasions to discuss your experience at DrMedispa without any response, if you could please contact the clinic via email at hello@drmedispa.com and we will be happy to try and resolve any issues you feel you may have experienced.

Warm regards,
DrMedispa

Rated 5 out of 5 stars

I’ve been visiting Dr Medi Spa and…

I’ve been visiting Dr Medi Spa and seeing Alice for just under a year now and what can I say my skin looks and feels amazing. Alice is so knowledgable and really takes the time to help you understand your skin. I always feel so comfortable around her and know whatever she recommends will genuinely help me. I couldn’t recommend her or Dr Medi Spa enough. Thank you guys

29 June 2021
Unprompted review
Rated 5 out of 5 stars

I am so pleased with the results from…

I am so pleased with the results from DrMediSpa! I have been seeing Jeamina, she has honestly been amazing! Feel in such safe hands as she is so caring, gentle and informative and she explains the whole process with anything I have. Would highly recommend

23 June 2021
Unprompted review
Rated 5 out of 5 stars

Would recommend Alice!

Have been coming to see Alice for just under a year now. Coming to Dr MediSpa was something I thought about for a long time, and I finally decided too after having no luck with over the counter treatments or medicines prescribed by my GP. My confidence was at an all time low, and I’d never want to leave my house without make up on. After meeting with Alice for a skin consultation she straight away understood my concerns and made me feel at ease about my skin. Alice alters my treatments to what my skin needs on the day and always gives the best advice on what products to use and what I should change to suit my skin. Alice is so knowledgeable and always makes you feel comfortable when you have an appointment with her... really glad I plucked up the courage to come and have met Alice as my skin has changed for the better. I can’t wait to see the end results!!

23 June 2021
Unprompted review
Rated 5 out of 5 stars

I am so pleased with the results from…

I am so pleased with the results from DrMediSpa! I have been seeing Alice for the last few years and she has honestly been amazing! Feel in such safe hands as she is so caring, gentle and informative and she explains the whole process with anything I have. Would highly recommend 😊

5 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service received by Dr Somji and team

Excellent service received by Dr Somji and team. Pre- and post-op care has been excellent. Notably, the after care received by Jasmina has been fantastic - she makes you feel very comfortable, explains the process clearly and what to expect. Can’t recommend highly enough.

31 May 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely love my results by Dr Somji

Absolutely love my results by Dr Somji. I have complete confidence in him and trust him implicitly. The Clinic is also friendly and ran very efficiently. After years of trying various aesthetic clinics I now won’t go anywhere else. Highly recommend!

17 May 2021
Unprompted review
Rated 5 out of 5 stars

I love Dr Medispa!

I love Dr Medispa! Dr Somji is absolutely amazing and has always been so patient and the best doctor in his field. I'm lucky enough to see Alice for my skin issues and she's brilliant! So caring, really explains everything, is gentle and is so good at what she does. My skin has never looked so good and I highly recommend her. Thank you so much Dr Medispa x

11 May 2021
Unprompted review

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