I had a great experience with this company. The service was fast and professional, and my order arrived on time and exactly as described. The team was helpful and answered my questions quickly. I woul... See more
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I achieved the goal that seemed to me impossible, Infact to many too. However with due actions by the professional teams at Dr Nutrition, mixed with my dedication and self control, has helped me a... See more
Company replied
Thanks to Al Ghurair Team for your care and supports all along my weight loss journey. I’ve reached my targeted weight in 5 months. Without your support and guidance, I wouldn’t lose healthily 10 kg i... See more
- Incorrect product delivered ( wrong flavor). - Arrogant customer service who strive to find all possible excuses to justify wrong order. - The box was not sealed. ( original seal was intact) -... See more
Company replied
Company details
- Vitamin & Supplements Shop
- also in
- Fitness and nutrition
- Health and beauty shop
- Health consultant
- Nutritionist
- Sports Nutrition Shop
Written by the company
Dr. Nutrition is the largest brand in the Middle East specialized in diet plans, natural products, and sports nutrition supplements with more than 200 branches in the largest malls in the Middle East such as Dubai Mall. Dr. Nutrition is located in 10 countries: "UAE, KSA, Qatar, Bahrain, Oman, Kuwait, Jordan, Iraq, Egypt, Morocco", this makes it the leading brand and the most famous in the nutrition field. Dr. Nutrition represents more than +300 international brands and has hundreds of thousands of customers all over the world. Dr. Nutrition assures that all products are Original, Authentic, and well stored according to the highest quality standards with the best competitive prices in the market. For more details about Dr. Nutrition, please watch the video at: https://youtu.be/rt5_PCXGHkk
Contact info
Silicon Oasis, Dubai, U.A.E.
- 0097142040700
- customerservice@drnutrition.com
- drnutrition.com
3.7
Average
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Ordered two times from them and…
Ordered two times from them and received the orders in two days with extra gifts
Thank you dr nutrition
1 July 2023
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Thank you for your kind feedback. We’re glad to hear that you had a positive experience with Dr. Nutrition. Your satisfaction is very important to us, and we look forward to serving you again.
You can also explore our latest offers, products, and services through our new website and mobile app: www.drnutrition.com/app.html
Reply from Dr Nutrition دكتور نيوترشن
Thank you for your kind feedback. We’re glad to hear that you had a positive experience with Dr. Nutrition. Your satisfaction is very important to us, and we look forward to serving you again.
You can also explore our latest offers, products, and services through our new website and mobile app: www.drnutrition.com/app.html
I found it a nice store with amazing…
I found it a nice store with amazing customer services
they send me the location and also someone call me to know my feedback
thank you drnutrition
26 December 2023
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Thank you for your kind feedback. We’re glad to hear that you had a positive experience with Dr. Nutrition. Your satisfaction is very important to us, and we look forward to serving you again.
You can also explore our latest offers, products, and services through our new website and mobile app: www.drnutrition.com/app.html
Worst Delivery Service
Worst Delivery Service.
No one from customer support knows what happening and when they will deliver the product. Irresponsible staffs
7 September 2023
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hi, we’re sorry to hear about your experience and understand your concerns regarding privacy.
We would like to share that we have recently updated all our services, including the launch of a new website and mobile app, designed to improve user experience, communication, and data handling.
We take privacy very seriously and are committed to ensuring that all interactions with our platforms are handled securely and transparently. Your feedback is important and helps us continue improving.
Please feel free to share your details with us so we can review your case further.
You can contact us by email at customerservice@drnutrition.com or via WhatsApp at +97142040734.
Thank you for bringing this to our attention.
Mohamed is a Very rude person in…
Mohamed is a Very rude person in jumairah branch - he shouldn’t deal with customers
26 April 2023
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hi, we’re sorry to hear about your experience and understand your concerns regarding privacy.
We would like to share that we have recently updated all our services, including the launch of a new website and mobile app, designed to improve user experience, communication, and data handling.
We take privacy very seriously and are committed to ensuring that all interactions with our platforms are handled securely and transparently. Your feedback is important and helps us continue improving.
Please feel free to share your details with us so we can review your case further.
You can contact us by email at customerservice@drnutrition.com or via WhatsApp at +97142040734.
Thank you for bringing this to our attention.
Stay away!!!!
Horrible, horrible experience!!!!! My order was delivered late, they sent me pills that expire in one month and after paying for DHL shipping (3.5KD) they then asked me to pay an additional 3KD to get the ordered delivered! My order was 7KD!
13 April 2023
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hi, we’re sorry to hear about your experience and understand your concerns regarding privacy.
We would like to share that we have recently updated all our services, including the launch of a new website and mobile app, designed to improve user experience, communication, and data handling.
We take privacy very seriously and are committed to ensuring that all interactions with our platforms are handled securely and transparently. Your feedback is important and helps us continue improving.
Please feel free to share your details with us so we can review your case further.
You can contact us by email at customerservice@drnutrition.com or via WhatsApp at +97142040734.
Thank you for bringing this to our attention.
terrible experience
terrible experience , customer service very unprofessional and they lied about shipping cost and they send the product with different fees also it arrives late , I don't recommend dealing with them at all
3 April 2023
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hi, we’re sorry to hear about your experience and understand your concerns regarding privacy.
We would like to share that we have recently updated all our services, including the launch of a new website and mobile app, designed to improve user experience, communication, and data handling.
We take privacy very seriously and are committed to ensuring that all interactions with our platforms are handled securely and transparently. Your feedback is important and helps us continue improving.
Please feel free to share your details with us so we can review your case further.
You can contact us by email at customerservice@drnutrition.com or via WhatsApp at +97142040734.
Thank you for bringing this to our attention.
Product was damaged and seal broken
I ordered online from qatar. The shipped by aramex. The laperva BCAA was damaged . Not sure whether it was damaged in the shipping or they just dispatched a damaged product. The seal was opened and the contents spilled all over. I have the unboxing video and photo. They force me to send the damaged product back to them and only then they give me a new one. Now i have to spend my money again to ship and customs clearance and taxes. Very unprofessional customer service and these guys are a scam. Dont buy anything from here
29 January 2023
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hi, we’re sorry to hear about your experience and understand your concerns regarding privacy.
We would like to share that we have recently updated all our services, including the launch of a new website and mobile app, designed to improve user experience, communication, and data handling.
We take privacy very seriously and are committed to ensuring that all interactions with our platforms are handled securely and transparently. Your feedback is important and helps us continue improving.
Please feel free to share your details with us so we can review your case further.
You can contact us by email at customerservice@drnutrition.com or via WhatsApp at +97142040734.
Thank you for bringing this to our attention.
This company needs to be shut down.
29 December 2022
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hi, we’re sorry to hear about your experience and understand your concerns regarding privacy.
We would like to share that we have recently updated all our services, including the launch of a new website and mobile app, designed to improve user experience, communication, and data handling.
We take privacy very seriously and are committed to ensuring that all interactions with our platforms are handled securely and transparently. Your feedback is important and helps us continue improving.
Please feel free to share your details with us so we can review your case further.
You can contact us by email at customerservice@drnutrition.com or via WhatsApp at +97142040734.
Thank you for bringing this to our attention.
Online Shopping Nightmare!
One of the worst online shopping experiences I ever had in my entire life.
I placed an order on their website on 11:50 PM Sat. The information on the order details page was confirming the fact the order would be delivered in 3 to 5 days, which was extremely suitable as i was going on a trip in 5 days and I needed these products before I depart.
3 days later, Thursday , and the shipping company did not even receive the package from their store. It took them over 3 days to hand over the order to the shipping company.
In an era where online orders are being delivered within 24 hours, It took them over 3 days just to internally process my order!
If you ever try to contact their customer support via chat then you are in for a ride! They are extremely rude and repulsive , and they would end up providing you with zero helpful information regarding the situation you are inquiring about.
Dr. Nutrition management needs to reevaluate their business model and fix these issues. I know for a fact I would never do business with them again.
31 October 2022
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hi, we’re sorry to hear about your experience and understand your concerns regarding privacy.
We would like to share that we have recently updated all our services, including the launch of a new website and mobile app, designed to improve user experience, communication, and data handling.
We take privacy very seriously and are committed to ensuring that all interactions with our platforms are handled securely and transparently. Your feedback is important and helps us continue improving.
Please feel free to share your details with us so we can review your case further.
You can contact us by email at customerservice@drnutrition.com or via WhatsApp at +97142040734.
Thank you for bringing this to our attention.
Alert special dr nutrition fujairah…
Alert special dr nutrition fujairah mall branch
they sell package which include only doctor consult no product include
they call it package which include only to see doctor face who is not capable in this post & he does not know what his staff selling package at same branch
i feel they just stealing money
17 September 2022
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hi, we’re sorry to hear about your experience and understand your concerns regarding privacy.
We would like to share that we have recently updated all our services, including the launch of a new website and mobile app, designed to improve user experience, communication, and data handling.
We take privacy very seriously and are committed to ensuring that all interactions with our platforms are handled securely and transparently. Your feedback is important and helps us continue improving.
Please feel free to share your details with us so we can review your case further.
You can contact us by email at customerservice@drnutrition.com or via WhatsApp at +97142040734.
Thank you for bringing this to our attention.
FAKE PRODUCTS
BEWARE!! They sell fake products. I bought a Muscletech product and when I went to the Muscletech verify app I found out that the protein I got from them did not have neither the hologram nor the QR code that guarantees that the product is authentic. This is against their customers health and they should be banned for not checking their products are legit. I got it from Amazon.ae... Seller was Dr. Nutrition LCC. Thanks to the Amazon Customer Care I got it refunded but I requested a full investigation on this matter to prevent others to drink something that could potentially harm their health.
23 August 2021
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Dear Jorge,
DrNutrition is an authorized seller for MuscleTech products in UAE and we are committed to providing our customers with not only authentic products but also care for storage conditions and products quality.
The following link is from the official website of MuscleTech, which shows that Dr. Nutrition is an authorized Distributor
MUSCLETECH: https://international.muscletech.com/international-distributors/
I will appreciate it if you can attach more data to the following email to help you further customerservice@drnutrition.com
Thanks & Regards,
Dr. Nutrition E-commerce Team
97142040700
Fake Supplement/ Protein
Dr Nutrition is supposed to be one of the trusted companies when it comes to supplements, but guess what they also sell fake proteins. Guys be very careful when you buy from them and select your products yourself.
1 June 2021
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Dr. Nutrition is the largest brand in the Middle East specialized in diet plans, natural products, and sports nutrition supplements with more than 200 branches in the largest malls in the Middle East such as Dubai Mall. Dr. Nutrition is located in 10 countries: "UAE, KSA, Qatar, Bahrain, Oman, Kuwait, Jordan, Iraq, Egypt, Morocco", this makes it the leading brand and the most famous in the nutrition field. Dr. Nutrition represents more than 150 international brands and has hundreds of thousands of customers all over the world.
Dr. Nutrition assures that all products are Original, Authentic, and well stored according to the highest quality standards with the best competitive prices in the market.
The following link is from the official website of MuscleTech, which shows that Dr. Nutrition is an authorized Distributor
MUSCLETECH: https://international.muscletech.com/international-distributors/
The following link is from the official website of SCIVATION (Brand of Xtend BCAA), which shows that Dr. Nutrition is an authorized Distributor
SCIVATION: https://officialxtend.com/pages/international-partners
The following link is from the official website of Cellucor (Brand of C4 ), which shows that Dr. Nutrition is an authorized Distributor
Cellucor: https://cellucor.com/pages/international-partners
I will appreciate it if you can attach more data to the following email to help you further customerservice@drnutrition.com
Thanks & Regards,
Dr. Nutrition E-commerce Team
97142040700
Face masks sold by Dr. Nutrition
I have purchased a package of 50 face masks from the website. I intentionally chosen a more expensive item looking or hoping for quality. On Dr.Nutrition website the item was announced to be FDA approved.
Instead they have sent me the package with masks and nothing to indicate the certification they claim. Together with some silly and completely melted piece of chocolate or biscuit.
I find their advertising misleading and will be seeking a full refund. And I feel upset to waste time in trusting Dr.Nutrition.
4 August 2020
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hi, we’re sorry to hear about your experience and understand your concerns regarding privacy.
We would like to share that we have recently updated all our services, including the launch of a new website and mobile app, designed to improve user experience, communication, and data handling.
We take privacy very seriously and are committed to ensuring that all interactions with our platforms are handled securely and transparently. Your feedback is important and helps us continue improving.
Please feel free to share your details with us so we can review your case further.
You can contact us by email at customerservice@drnutrition.com or via WhatsApp at +97142040734.
Thank you for bringing this to our attention.
I recieved Fake protein good big scam
3 March 2020
Unprompted review
Reply from Dr Nutrition دكتور نيوترشن
Hello
We assure that all our products are 100 % original.
The following link is from the official website of MuscleTech, which shows that Dr. Nutrition is an authorized Distributor :
MUSCLETECH : https://www.muscletech.com/intl/international-distributors/
The following link is from the official website of SCIVATION (Brand of Xtend BCAA), which shows that Dr. Nutrition is an authorized Distributor :
SCIVATION : https://officialxtend.com/pages/international-partners
The following link is from the official website of Cellucor (Brand of C4 ), which shows that Dr. Nutrition is an authorized Distributor :
Cellucor : https://cellucor.com/pages/international-partners
For more details about Dr. Nutrition, please watch the video at:
https://youtu.be/rt5_PCXGHkk
In addition, please share with us the order ID at the following E-mail to check your complain and reply to you.
info@drnutrition.com
Best regards
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