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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the team's helpfulness, responsiveness, and willingness to go the extra mile to resolve issues. Many consumers also commend the fast and reliable delivery service, with products often arriving sooner than expected and in perfect condition. The quality of the products themselves is frequently mentioned as exceeding expectations, with people expressing satisfaction with their purchases. However, some customers experienced issues with packaging during shipping, noting a lack of protection for items. A few reviewers also mentioned problems with incorrect or delayed deliveries, and in some cases, concerns about the state of products upon delivery. There were also instances where customers were dissatisfied with the company's inability to refund VAT due to internal reasons.

What people talk about most

Product

Reviewers mention positive feedback about the product. Many customers are satisfied with the devices, noting... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the surprisingly fast... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the team's helpfulness,... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and fast... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ITA: Ottimo servizio, i ragazzi di Droix sono molto competenti, cosa che è difficile trovare oggi giorno. In europa sono un punto di riferimento. Offrono a prezzi competitivi prodotti che diffi... See more

Company replied

Rated 5 out of 5 stars

I was looking to buy an ayaneo pocket s. And after looking at all differnt sellers, droix gave me the best offer. My order even came with a free gripcase, screen protector and joystick caps. The on... See more

Company replied

Rated 5 out of 5 stars

Surprisingly fast delivery, but seems like device was unpacked before (GPD duo). It was perfectly new condition so I think they just updated to the new bios. It was last version when I checked. I real... See more

Company replied

Rated 5 out of 5 stars

I purchased the Ayn Thor and initially experienced an issue with the fan. However, the product itself now works well and I’m happy with the device overall. What really stood out was the custome... See more

Company replied


Company details

  1. #65 of 92 best companies in Computer & Accessories store

Written by the company

With over 12 years of experience, DROIX is a leader in handheld gaming PCs, retro consoles, and powerful mini computers. Explore top-tier devices like the GPD WIN 4 (2025), AYANEO 3, GPD WIN Max 2 (2025) and more, plus Android powerhouses such as the AYANEO Pocket Evo, AYN Odin 2 Portal, AYANEO Pocket DMG and more. From Mini PCs for day-to-day, to high-end powerhouses from brands like MINISFORUM, Beelink, GEEKOM and more — we’ve got everything for gaming, work, and productivity. Enjoy fast EU shipping, dedicated customer support, and top-rated service. DROIX EU is your go-to for premium tech, trusted by thousands across Europe.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

Great customer service, after they screwed up the availability, they offered to switch colors or wait, and gave me free next day shipping

1 July 2025
DROIX EU logo

Reply from DROIX EU

Thank you for the 5-star review and for giving us the chance to make things right! We're glad our team could turn the situation around quickly and that the next-day shipping helped smooth things over. Your patience and understanding mean a lot to us.

We truly appreciate your support and hope you’re enjoying your new device. Looking forward to serving you again!

Rated 5 out of 5 stars

Great deal

I was looking to buy an ayaneo pocket s. And after looking at all differnt sellers, droix gave me the best offer. My order even came with a free gripcase, screen protector and joystick caps.
The only thing that could be improved would be the packaging during shipping, since the items came with barely any protection at all.
However for that price I cant complain, I'm very glad with this purchase

30 June 2025
DROIX EU logo

Reply from DROIX EU

Thank you for the 5-star review and for choosing DROIX for your Ayaneo Pocket S! We're thrilled to hear you found the best offer with us and enjoyed the added extras like the grip case, screen protector, and joystick caps — we love adding a bit of extra value where we can.

We also appreciate your honest feedback about the packaging. It’s something we’re actively working to improve, and your input helps us do better.

Glad you're happy with your purchase, and we hope to see you again soon!

Rated 5 out of 5 stars

Good and Fast

That was good and fast

27 June 2025
DROIX EU logo

Reply from DROIX EU

Thanks for the 5-star review! We’re glad to hear everything was good and fast — just the way it should be. We appreciate your support and hope to serve you again soon!

Rated 5 out of 5 stars

Great Store with Great Support

Droix has been wonderful to work with regarding my order and support regarding shipment. One of the fastest shippers I have ever dealt with and support was immediate.

16 June 2025
Unprompted review
DROIX EU logo

Reply from DROIX EU

Thank you for the fantastic review! We're so pleased to hear that you had a smooth experience with both your order and our support team. Fast shipping and quick, reliable service are exactly what we aim for — glad we delivered!

We truly appreciate your support and hope to serve you again soon.

Rated 5 out of 5 stars

Top Notch


ITA:
Ottimo servizio, i ragazzi di Droix sono molto competenti, cosa che è difficile trovare oggi giorno. In europa sono un punto di riferimento. Offrono a prezzi competitivi prodotti che difficilmente si trovano nei negozi o comunemente nel web. Ottimo!

EN:
Excellent service.
The team at Droix is highly knowledgeable—something that’s hard to find these days. They’ve become a key point of reference in Europe. They offer competitively priced products that are hard to find in regular stores or even online. Outstanding!

17 June 2025
Unprompted review
DROIX EU logo

Reply from DROIX EU

Grazie mille per la splendida recensione! Siamo davvero felici di sapere che il nostro servizio e la nostra competenza siano stati apprezzati. Il tuo supporto ci motiva a continuare a offrire prodotti di qualità a prezzi competitivi in tutta Europa. A presto!

Show reviews in all languages. (84 reviews)

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