My son bought a mini 4 pro and case from Amazon on Prime Day, long story short - the case arrived minus the drone and accessories, the driver insisted there was nothing else, despite asking for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... See more
Company replied
Easy to purchase online, and collected from Huddersfield. All items worked as they should straight from the box.
Company replied
The delivery time was less than 12 hours!I ordered my drone around 10.30 pm and it was at my door before 10.30am next day. Super happy with my drone exactly as it was described online. Good quality g... See more
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Company details
Written by the company
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Written by the company
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
United States
- dronesdirect.co.uk
4.2
Great
4k reviews
Asks customers to review
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I genuinely can't fault this company
I genuinely can't fault this company. over the last 3 years I've ordered 5 drones and the DJI RC and they've all arrive the next day no issues at all.
30 September 2023
Unprompted review
Easy to order from
I found the website easy to navigate, the checkout process and delivery costs for export orders worked well and delivery was very quick.
15 September 2023
Excellent service
Excellent service, easy to order, competitive price and fast delivery.
17 September 2023
May use AI-assist with repliesRead more
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It's all good until its not
It's all good until its not. Purchased next day delivery, that didn't happen, arrived the day after which by then I didn't need it. Arrange a return which they asked me to pay for then after 3 days they said they had it back but will take another 5 days to get it booked in to be inspected. It's brand new and unopened? Thats £8k I'm waiting on all. Disgusting
11 September 2023
Unprompted review
Reply from Drones Direct
Good Morning Joep,
Thank you for taking the time to leave us a review; we do appreciate it.
Please accept my apologies for the issues you faced with your order. This is certainly not the experience we expect our customers to have.
I would like to investigate this further with the hope of resolving it for you, however, I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.
Kind Regards,
Dyann
----------------------------------------------------------
Good Afternoon Joep,
Thanks for updating your review.
I'm so sorry to hear of the issues you had with your order; this does not reflect our usual great service and goods, nor is it acceptable.
After a review of your order, I can see that you spoke with a case manager on 14/09 regarding the status of your return. I have logged this so we can continue to review this internally and use it to help us improve our service.
Apologies again for any inconvenience this has caused.
Kind Regards,
Dyann
Great service arrived the next day…
Great service arrived the next day would recommend
2 September 2023
Says what it is on the tin :)
1 September 2023
I bought a scooter E-sc1 and before…
I bought a scooter E-sc1 and before 1300 km the battery die so fast like 10 km and the battery’s dead and I don’t like the acceleration it’s instantly and I need new wheels in every 100-200 km all my frends laugh at me cuz I have the slower and weakest scooter + in hill the scooter go sooo slow… I so sad :(
3 September 2023
Unprompted review
Reply from Drones Direct
Hi Gabi,
First of all, thank you for taking the time to leave us a review, we really do appreciate it.
Please accept my apologies for the issues you have faced. This is certainly not the experience we expect our customers to have. I would really like to investigate this further with the hope of resolving it for you, however I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.
Kind Regards
Ivy
Dji drone
Ordered on a Sunday night it was here Monday lunch time, say no more.
Outstanding.
23 August 2023
Top Service for leading quality DRONES.
Top Service.Very business like company.Rapid Delivery.
27 August 2023
Reply from Drones Direct
Good Morning David,
Thank you for taking the time to leave us your feedback; we appreciate it.
It is so nice to hear that you were pleased with your overall experience with us.
We really do thank you for your feedback and if you need support with anything please do not hesitate to contact us.
Kind Regards,
Dyann
My dpd delivery hasn't happened as the…
My dpd delivery hasn't happened as the driver the first attempt at delivery waited around 10 seconds and left with my Drone! I then went onto dpd and paid 5 pounds to get a next day delivery and guess what it didn't turn up!! This is the worst courier service ever, NOT IMPRESSED
26 August 2023
Reply from Drones Direct
Good Afternoon Richard,
Thank you for taking the time to leave us a review; we do appreciate it.
Please accept my apologies for the issues you faced with the delivery of your Drone. This is certainly not the experience we expect our customers to have.
After looking into this further, I have issued a refund for the delivery fee you paid DPD as our way of saying sorry for any inconvenience this may have caused you. Please allow 3-5 working days for it to appear in your account.
I hope this is an acceptable resolution to your review, but if you require further support, please do not hesitate to contact us.
Kind Regards,
Dyann
drone arrived on time delivered by DPD…
drone arrived on time delivered by DPD exactly at start of 1hr timeslot. Good to deal with a company that does what it says and uses a reputable courier that delivers to your door, not leave it sitting on a wall in full view and 6ft away from public footpath not mentioning names but Evri company should avoid using them.
25 August 2023
Quick and easy purchase clear…
Quick and easy purchase clear communication on the status of the order. Clear tracking and shipment information what more could you ask for ❤️
23 August 2023
Japp drones
These guys are great to deal with and there drones are quality.
Wouldn't ever go anywhere else to buy.
19 August 2023
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