My son bought a mini 4 pro and case from Amazon on Prime Day, long story short - the case arrived minus the drone and accessories, the driver insisted there was nothing else, despite asking for the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommended! I've purchased the DJI M3T in great price as a open box deal. The drone was new, never used. Full manufacturer warranty, DJI Terra 3 months license and 1 year DJI Enterprise Ca... See more
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Easy to purchase online, and collected from Huddersfield. All items worked as they should straight from the box.
Company replied
The delivery time was less than 12 hours!I ordered my drone around 10.30 pm and it was at my door before 10.30am next day. Super happy with my drone exactly as it was described online. Good quality g... See more
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Company details
Written by the company
Established in 2011, Drones Direct, previously known as ProFlight-UK, is the UK's largest online retailer of drones and drone accessories. We offer the latest ranges at the greatest prices – with a guaranteed price match every time. For expert advice, just call our customer service team or visit your local showroom. Drones Direct is part of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 06/08/2021.
Written by the company
- Plenty of choice
- Welcome to the UK's number one shop for everything drones. Discover must-have new and refurbished drones and accessories from popular flying brands, including DJI, Parrot and ProFlight. We also offer training courses to help you get the most out of your tech. Then, there's our high-quality range of electric scooters. Browse must-have designs by Segway, Xiaomi and electriQ.
- Returns policy
- Changed your mind? No problem. We'll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
- Delivery
- Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start from £4.95.
- Great showrooms
- Our Huddersfield showroom is currently closed. However, our shop in South Normanton, Derbyshire, is open to browse and get expert advice. Both locations have free onsite parking.
- 1,000,000+ happy customers
- We encourage all our customers to leave an honest review. This lets us know what we're doing right and the areas we can improve, while helping future shoppers to make informed decisions.
Contact info
United States
- dronesdirect.co.uk
4.2
Great
4k reviews
Asks customers to review
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Easwaterproof 4k cameray to order online
Easy to order online. I bought a 4k underwater camera for a great price for my snorkelling trips. Have tried it out already on dry land.
7 February 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a query about payment and cost…
I had a query about payment and cost and no one ever got back to me.
18 January 2024
Reply from Drones Direct
Dear Mr. Oddie Braddell,
We sincerely apologize for the lack of response to your payment and cost query. Your experience does not align with the level of service we strive to provide, and we appreciate you bringing this to our attention.
Customer communication is of utmost importance to us, and we regret any inconvenience caused by the delay in addressing your concerns. We are actively investigating this matter to understand the breakdown in communication and to ensure it does not happen again in the future.
Once again, we apologize for any frustration this may have caused, and we hope to have the opportunity to make amends and serve you better in the future.
Best regards,
Ivy
Prompt delivery and best price I could…
Prompt delivery and best price I could find, arrived with packaging in perfect condition. A later query on DJI Care Refresh Agreement, helpfully advised by sales that best go the direct route, and this was duly sorted thanks.
12 January 2024
Unprompted review
Reply from Drones Direct
Dear Customer,
Thank you for your positive review! We're thrilled to hear that you had a prompt delivery and found the best price with us. It's great to know that your order arrived in perfect condition.
We're also glad to hear that our sales team was able to assist you with your query regarding the DJI Care Refresh Agreement. We always strive to provide helpful and informative advice to our customers.
If you have any future needs or if there's anything else we can assist you with, we recommend visiting one of our other brands such as Appliances Direct, Laptops Direct, Furniture123, or Better Bathrooms. They offer a wide range of products that may be of interest to you.
Thank you again for choosing Drones Direct. We appreciate your business!
Best regards,
Dyanne
It was so easy and helpful just made…
It was so easy and helpful just made things idiot Prof
7 January 2024
Reply from Drones Direct
Hi there,
Thank you for your positive feedback! We're thrilled to hear that our service made things easy and helpful for you. We strive to provide a seamless experience for all our customers. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Ivy
Great site,good deals
First time buyer and this was a great site to navigate with good information throughout. Prices and packages were competitive prices if not better. Delivery in time with plenty communication as to what was happening with it. Would definitely comeback here when I want to up upgrade......
5 January 2024
Reply from Drones Direct
Hi there,
Thank you for taking the time to leave us a review! We're thrilled to hear that you had a great experience as a first-time buyer and found our website easy to navigate with helpful information. We always strive to offer competitive prices and packages to our customers. It's fantastic to know that our delivery service was prompt and that you appreciated the communication throughout the process.
We look forward to welcoming you back when you're ready to upgrade! If you're in need of any appliances, we recommend visiting our sister brand, Appliances Direct, for a wide range of options.
Best regards,
Ivy
DJI mini 2 fly more
I ordered a DJI mini 2 fly more pack at roughly 9pm Boxing Day. I’d assumed it would be dispatched on the 27th and delivered the 28th. To my surprise, 11:30am on the 27th a knock on the door and a new drone.
I would highly recommend.
27 December 2023
Reply from Drones Direct
Hello,
Thank you so much for your recommendation! We are thrilled to hear that you had such a positive experience with your recent order of the DJI Mini 2 Fly More Pack. It's great to know that we were able to exceed your expectations by delivering it even earlier than anticipated.
If you are interested in exploring more of our products, we invite you to visit our website at appliancesdirect.co.uk. We have a wide range of high-quality appliances to suit your needs.
Thank you again for your kind words and support!
Best regards,
Naomi
+DJI Pro4
Website was very well layed out , pricing was fair
Delivery was Prompt and delivered before the expected date
1 January 2024
Reply from Drones Direct
Dear valued customer,
Thank you for your positive review! We're thrilled to hear that you found our website well laid out and our pricing fair. We strive to provide a user-friendly online experience with competitive prices.
We're also glad that you were satisfied with our prompt delivery service. We understand the importance of receiving your order in a timely manner, and we're delighted that we were able to deliver it to you before the expected date.
We appreciate your feedback and hope to serve you again soon. In the meantime, we invite you to visit our sister brand Furniture123 for all your furniture needs.
Best regards,
Naomi
Reply from Drones Direct
Dear valued customer,
Thank you for your amazing review! We are thrilled to hear that you had a fantastic experience with our next day delivery service. Providing excellent service is our top priority, and we are delighted that we could meet your expectations. We appreciate your 5-star rating and hope to serve you again soon.
Best regards,
Ivy
Great service
30 December 2023
Reply from Drones Direct
Hi there,
Thank you so much for the kind words! We're thrilled to hear that you had a great experience with us. We strive to provide excellent service to all of our customers. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Naomi
Transaction
Nothing special . The transaction went very smooth , fast , without problems . The delivery was stunning : next day delivery !!! This is the third time I'm dealing with Drones Direct and appreciate the easy way to do business with them . Thx Drones Direct 5***** .
22 December 2023
Excellent service
Excellent service. The fly more kit I ordered was well packed. The postage was very reasonable and arrived on time.
17 December 2023
Excellent
Got what I paid for excellent service kept me informed every step of the way
17 December 2023
My purchase was made online
My purchase was made online, however, I found the website easy to navigate. Delivery was as requested and on time. Happy with my purchase.
11 December 2023
Fast and reliable
Order arrived 2 working days after placed in the northern part of the Highlands. Doesn't get any better than that. Would I use again? Absolutely!!
11 December 2023
Needed two drone charging plugs asap…
Needed two drone charging plugs asap and next day delivery.
13 December 2023
Easy to order online and was delivered…
Easy to order online and was delivered by dpd in good time and kept well informed
10 December 2023
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