Dropguys Reviews 

629
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 287 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and sleek design of the phone cases and screen protectors, noting that they fit perfectly, feel comfortable in hand, and offer reliable protection during daily use. Additionally, consumers consistently appreciate the remarkably fast customer support responses, smooth ordering processes, and helpful assistance when mistakes happen. Some reviewers were not happy with durability issues, noting that both the phone cases and screen protectors cracked after drops and failed to protect the devices as expected. A few other people also mentioned frustrations regarding delayed shipments, missing package components, and unhelpful customer service responses when trying to resolve problems.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising cases that fit like a glove, protect... See more

Quality

Reviewers mention positive feedback about quality, noting that the phone cases and screen protectors fit like... See more

Customer service

Customers had positive experiences with customer service, expressing appreciation for quick responses and... See more

Order

Reviewers highlight positive aspects of order processes, describing them as super easy and quick. Consumers... See more

Response time

Users describe positive interactions with response time, highlighting that support agents reply very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First ,everything was delivered 3 days before expected delivery date , beautiful surprise. Second the case looks wonderful, not slippery, sturdy , fits like a glove . Screen protector was easy to put... See more

Company replied

Rated 5 out of 5 stars

Easy process from start to finish. Finding the right model size, deciding if clear and lightweight or hard and more rugged was a cinch. Got it 3 days earlier than expected. Cover very easy to apply... See more

Company replied

Rated 5 out of 5 stars

I haven't had a chance to test the product but I had to write a review purely based on customer service alone. I originally ordered the wrong case. Completely my error. I received it before I realized... See more

Company replied

Rated 5 out of 5 stars

DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... See more

Company replied


Company details

  1. Mobile Phone Accessory Shop

Written by the company

Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

629 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(629)

273 reviews in the last 12 months

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Rated 5 out of 5 stars

Shrek Proofed Husband’s New Phone

Got everything I needed for my husband’s new apple 17 pro max. My husband is very rough with everything so needed to “Shrek Proof” his new phone. The clear case was easy to install, and shows off the beautiful orange color of his phone. Didn’t even know about the camera lense cover but glad I got it. Other people noticed it and thought it was great idea. And finally the glass cover, I didn’t understand the instructions at first, but once I figured it out, it went on perfectly! No bubbles to push out! Totally impressed by all 3 items I got!

11 February 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi there,

“Shrek Proof” absolutely made our day. 😄💚 We love that you geared up your husband’s new iPhone 17 Pro Max with the full protection setup!

It’s awesome to hear the clear case shows off that beautiful orange color while still keeping it protected — and that the camera lens cover ended up being such a pleasant surprise. We agree, it’s one of those little upgrades that makes a big difference!

We’re also so glad the screen protector worked out perfectly once you got it lined up — no bubbles is always a win 🙌

Thank you for trusting us to help protect his new phone, and for sharing such a fun review. We truly appreciate your support!

— The Dropguys Team

Rated 5 out of 5 stars

Excellent iPhone 16 Pro Max Case

I purchased the iPhone 16 Pro Max Ultra Slim Clear Case. I researched highly rated cases as I wanted my new phone well protected. I found that DROPGUYS cases were highly rated on several different platforms. I am very pleased with the fit and quality of my case. I would highly recommend DROPGUYS cases. They have excellent customer service, as well.

31 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Kimberly,

Thank you so much for your thoughtful review! We’re thrilled to hear you’re loving your iPhone 16 Pro Max Ultra Slim Clear Case and that it met your expectations after doing your research.

Providing both premium protection and excellent customer service is exactly what we strive for, so your recommendation truly means a lot to us.

We appreciate your support and are always here if you need anything! 😊

— The Dropguys Team

Rated 5 out of 5 stars

Fabulous screen protector

I ordered four products for my iPhone 17Pro. They arrived within a week. Attached all four easily to my new phone and the phone looked great. Dropped my phone on steel and the screen protector cracked. Contacted Dropguys to ask how to remove the pieces off my phone. They responded immediately with instructions and sent me a new screen protector since I only had mine for a week.
Beautiful thing is that my iPhone 17Pro screen was perfectly pristine with no damage. Dropguys screen protector did a premium job!

11 February 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Judith,

We’re thrilled to hear the Dropguys screen protector did its job and kept your iPhone 17 Pro safe! It’s great to know the replacement process was smooth and that everything fit perfectly. Thank you for sharing your experience and kind words — we really appreciate it!

— The Dropguys Team

Rated 5 out of 5 stars

Great service

Great service

6 February 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Neal,

Thank you for taking the time to leave a review! We really appreciate your support and are glad you had a great experience with our service.

If you ever need anything, we’re always happy to help.

— The Dropguys Team

Rated 5 out of 5 stars

Product arrived quickly

Product arrived quickly, was well informed on when and where in the delivery process it was and was packaged well.
It was extremely well made, very sleek but a good weight! The best Clear case I’ve seen.

4 February 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Marcia,

Thank you so much for the kind review! We’re happy to hear your order arrived quickly, was well-packaged, and that our delivery updates kept you in the loop. It’s great to know you’re loving the clear case—sleek, solid, and well-made is exactly what we aim for.

We truly appreciate you choosing Drop Guys and taking the time to share your experience!

Rated 5 out of 5 stars

Great product!

I had ordered a case, screen and camera protector for my iPhone 17 pro. First time using Drop Guys. My husband liked my case & screen protector so much that I ordered one for his iPhone 17.
Communication was great even when his got delayed (no fault of Drop Guys) due to a rare snowstorm.
Putting the screen saver on and the case in place is very easy and my husband is very pleased! It fits his phone perfectly and we believe the price was very fair.

3 February 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Janet,

Thank you so much for sharing your experience! We love hearing that your first Drop Guys order turned into a second one for your husband 😊 We’re glad the fit, ease of installation, and communication all met your expectations—even with the unexpected snowstorm delay.

It means a lot to us that you found the quality and pricing fair, and that both of you are happy with your iPhone 17 cases and protectors. Thanks again for choosing Drop Guys!

Rated 5 out of 5 stars

Great Customer Service and a great…

Great Customer Service and a great products that really protect phone devices!

9 December 2025
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Joe,

We’re thrilled to hear you’re happy with both the protection and our customer service! Thanks so much for your support and kind words.

— The Dropguys Team

Rated 5 out of 5 stars

Excellent customer service

I had ordered the wrong size for my phone.I happened to email them about it and they sent me the correct size with no questions and no requirement to send in the old one. Excellent customer service!

26 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Tim,

We’re glad we could quickly get the right size to you and make the process easy! Thank you for sharing your experience and for the kind words about our customer service.

— The Dropguys Team

Rated 3 out of 5 stars

I purchased an iphone 17 pro max and…

I purchased an iphone 17 pro max and after significant research determine the dropguys cases, screen protector and lens protector were my best option for protection of my phone. The case and screen protector are great and installed very easily. However the design of their lens protector is faulty. After the company replaced my initial lens protector, they sent me not one but two new protectors as a replacement. However each one, after following their installation instructions to the "T" had bubbles that were visible and could not be pressed out. It makes my phone look like crap from the lens side, so now I just keep it turned over. The customer service was amazing, and the lens protector still protects my phone, but unfortunately looks like crap. If you don't mind bubbles under the lens protector I would recommend the company for customer service alone, which leads me to believe they will stand behind their claims of replacement if broken. I know it's only cosmetic but still wish after spending the money on the iphone 17 pro max that I could have had a phone that looked great. I've had a couple friends that have noticed and were turned off by the appearance. I think this could be remedied but the company has given no indication they are working to correct it. They did refund my purchase but I would rather have had a nice looking lense protector with no bubbles.

4 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Dave,

Thank you for taking the time to share such detailed and thoughtful feedback. We truly appreciate the research you put in and are glad to hear the case and screen protector met your expectations, as well as that our team was able to support you quickly and fairly.

We’re genuinely sorry about your experience with the lens protector. While it does provide protection, we understand completely that cosmetic issues like visible bubbles can be disappointing—especially on a phone you’ve invested so much in. Your feedback is important to us, and comments like yours are exactly what help us evaluate product design and look for improvements.

Although we’re glad we were able to offer replacements and a refund, we understand that what you really wanted was a clean, bubble-free look. We appreciate your honesty and your recognition of our customer service, and we’ll continue working to improve both our products and the overall experience.

Thank you again for giving Dropguys a chance and for sharing your perspective.

— The Dropguys Team

Rated 5 out of 5 stars

Dropguys has the best iphone 17 pro max accessories

Dropguys has the best iPhone 17 pro max case, camera lens protector, and screen protector, and sometimes three times expensive so I decided that the $1200 deserves that, so when I ran into trouble with my screen protector it was totally amazing to learn that the Dropguys staff cared about me getting a perfectly applied screen protector and sent me a replacement free of charge, that resulted in me making that perfect application thusly the new phone has a perfectly applied screen protector. The ultra thin clear case and camera lens protector are also extremely top rate.

25 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Leonard,

Thank you so much for the thoughtful review! We’re thrilled to hear you’re loving the full Dropguys setup on your iPhone 17 Pro Max.

We’re especially glad our team could help you get that perfect screen protector application. Making sure you’re completely happy with your setup is what we care about most. Thanks again for your trust and support!

— The Dropguys Team

Rated 5 out of 5 stars

I'll be a repeat customer.

I haven't had a chance to test the product but I had to write a review purely based on customer service alone. I originally ordered the wrong case. Completely my error. I received it before I realized the mistake. I wrote to Dropguys and they responded within two hours. Not only did they immediately ship the correct one out to me, but also told me not to worry about returning the other. Fantastic customer service. I will be recommending them to everyone.

24 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Michael,

Thank you so much for taking the time to leave this review! Even without having to test the case yet, your words about our customer service mean a lot to us. We’re always happy to help fix mix-ups and make things easy.

We truly appreciate the recommendations and look forward to having you as a repeat customer!

— The Dropguys Team

Rated 5 out of 5 stars

Sleek and provides the protection as…

Sleek and provides the protection as stated. This is a great product

24 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Bobby,

We’re glad to hear you’re enjoying the sleek design and protection of your Dropguys case! Thanks for sharing your feedback and support.

— The Dropguys Team

Rated 5 out of 5 stars

Outstanding products and service

Outstanding products and equally outstanding customer service!

23 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Mitchell,

Thank you for the kind words! We’re thrilled to hear you’re happy with both the products and our customer service. We truly appreciate your support.

— The Dropguys Team

Rated 1 out of 5 stars

Shattered glass everywhere

I got the camera protector for my iPhone 17 pro. Within one day it cracked… They did send me another one which within two days cracked when I went to remove the second one to put on a completely different type of case. It literally shot teeny tiny shards of glass everywhere as I was trying to pry it off. Terrible. Do not recommend!

22 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Jody,

We’re very sorry to hear about your experience with the camera protector. Please note that the camera protector is a fragile accessory and can break if removed or handled incorrectly, which is why we always recommend careful application and removal. We did send you replacements in an effort to resolve the issue and hope that guidance on installation and removal helps prevent future problems.

— The Dropguys Team

Rated 5 out of 5 stars

Top notch product, They Do it right!

A top notch product that does things the right way. I had an issue resolved immediately and I'm impressed with how the care for thier customers.

22 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi there,

We’re thrilled to hear you’re impressed with both our product and our customer care! Thank you for taking the time to share your experience.

— The Dropguys Team

Rated 5 out of 5 stars

Best customer service experience

Best customer service experience, fast response, competent rep, best resolution ever. The pretty much walked me thru the order to eliminate a complication i had with split payment. Then Created me a pre- made invoice and emailed me the link where I could shop directly using that link. It was indeed a smooth transaction and I'm impressed. Especially since this is my first shopping experience with dropguys

21 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Charlotte,

We’re so glad your first Dropguys experience was smooth and enjoyable! It’s great to hear our team could guide you through everything and make the process easy. Thank you for sharing your kind words!

— The Dropguys Team

Rated 5 out of 5 stars

Drop Guys team is Clutch!

Drop Guys team helped me resolve case change issue resulting from phone company not being able to deliver ordered phone for 3 months! Issue was with them.....solution was with Drop Guys! Your team is AWESOME! Thanks so much....can't wait to see my new phone in a Drop Guys case and share my story with friends and acquaintances.

20 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Calder,

We’re thrilled we could help turn that frustrating situation around! Can’t wait for you to get your new phone safely in a Dropguys case, and we appreciate you sharing your experience with others. Thanks for the kind words!

— The Dropguys Team

Rated 5 out of 5 stars

So fast yo respond and so fair

So fast yo respond and so fair! I love the product and will use them again

21 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Amy,

We’re so glad you’re happy with both our response and the product! Thank you for your support, and we look forward to helping you again in the future.

— The Dropguys Team

Rated 5 out of 5 stars

Excellent products and customer…

Excellent products and customer service. I wouldn’t buy from anyone else.

19 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Gwen,

We’re thrilled to hear you’re so happy with both our products and customer service! Thank you for your loyalty and kind words — it means a lot to us.

— The Dropguys Team

Rated 5 out of 5 stars

The phone case for my Samsung Galaxy…is everything I hoped for

The phone case for my Samsung Galaxy S-25 Ultra replaced a national brand that was bulky, and was almost impossible to use the side buttons unless I used 2 hands. The Dropguys case is soft, and eliminated the bulky feeling I had with my old case. It is perfect!

19 January 2026
Unprompted review
Dropguys logo

Reply from Dropguys

Hi Pietro,

We’re so glad your Dropguys case is hitting the mark! It’s fantastic to hear it’s slim, soft, and easy to use while still protecting your Galaxy S25 Ultra. Thanks for sharing your experience!

— The Dropguys Team

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