This charge is a complete rip off, 2 minutes and it costs £10. How is this right? Why isn't the government doing something about it. How much money does this generate for gatwick for driving over a 30... See more
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Wow - so now it’s £10 drop off, probably be £12 by August. Gatwick owners ramping up the drop off about 4x inflation. Even better, no staff on to help guide or ask people to park up briefly - so what... See more
went to drop baby seats off in Avis car rental and then left - checked the website on my reg that night and next day to see if i needed to pay - and it said nothing was registered under my car. few d... See more
Rip off merchants. Added my son's car to my auto pay account the day before my wife used his car to drop him and his wife off at Gatwick South terminal drop off. Then get a penalty charge through... See more
Company details
Information provided by various external sources
Official website featuring live flight arrivals, timetable, travel information, services and company information.
Contact info
United States
- dropoff.gatwickairport.com
1.4
Bad
46 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Shocking charge for a 1 minute drop…
Shocking charge for a 1 minute drop off!!!
9 June 2024
Unprompted review
As clear as mud
As clear as mud, as to how to pay to drop off someone. Does not feel very friendly either, the Airport is providing a Service, whats with the access to the airport to facilitate travel from start to finish? Sort it out for goodness sakes 🤔
19 January 2024
Unprompted review
Drop off payment,
Drop off payment,
Trying to pay is a nightmare for me anyway, on return from Gatwick I went online to pay this charge, at first
attempt it couldn't find my car although I entered the correct reg number, after four attempts the payment page appeared which I filled in and paid the charge. Checking to see any email confirmation of payment the next day there was non
I then proceeded to pay again through the by phone option, this automated system is a nightmare, eventually payment was taken and I was given a reference number. Still not convinced this has worked and wanting to assurances I have paid and wanting to avoid any fine for not paying within the payment time I decided to try and find a contact phone number, eventually it seemed that NCP are the culprits. I phoned said number which was for customer service where I explained this problem and wanted clarification of payment, will I might have well not bothered all this C.S chap doing was telling me how it worked and what to do. He did not seem to grasp the simplicity of my question, eventually in total frustration I ended the phone call.
9 January 2024
Unprompted review
Un transparent, time wasting and a disgrace
I dropped off a family member at Gatwick airport and saw its no longer free to drop off. OK I get why however the process to pay is not easy or quick and needs to be improved on- first you have to register - ridiculous if its a one off event. Then I got home and it took me ages to register, enter card payments, only to discover that the system only takes autopayment for events AFTER you register. So I had to do battle with their online payment system again entering all my details again including car reg to settle todays £5 drop off charge. Altogether this has taken me 30 min of my sunday which, on top of the time taking family to airport I really resent. Common for a large business to have such a tortuous payment process is really poor. It should take seconds on a mobile device.
13 August 2023
Unprompted review
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