DSCP Smart Fulfillment Reviews 

125
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional staff, noting their efficiency and dedication to ensuring smooth operations. Many highlight the outstanding customer service, characterized by quick communication, proactive problem-solving, and a genuine commitment to client success. Reviewers frequently mention the excellent response times and competitive pricing, which contribute to a reliable and professional partnership. However, some people mentioned an instance where pricing transparency was lacking, with an initial product price followed by a significantly inflated fee for a sample.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, reliability, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, responsiveness,... See more

Customer service

Users describe positive interactions with customer service, highlighting quick communication and a focus on... See more

Response time

Customers consistently note positive experiences with response time, highlighting the team's professionalism... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and fair pricing, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been working with this supplier since I launched my store in late 2023, and they’ve been a consistent and dependable partner throughout every stage of my journey. During quiet periods, their... See more

Company replied

Rated 5 out of 5 stars

Been working with Dropship China Pro for over 2 years now—couldn't be happier. Product pricing is solid, shipping times are fast, and communication is on point. I flew over and visited the f... See more

Company replied

Rated 5 out of 5 stars

Dropship China Pro are an all-round strong agent in every department. They were able to help us scale from the beginning of just general stores to then helping us turn into a brand with our own pr... See more

Company replied

Rated 5 out of 5 stars

Hands down, the best supplier and fulfillment partner i've ever had. Communication is outstandingly good. Thank god Luca back then convinced me to run a test with Dropship China Pro. Our who... See more

Company replied


Company details

  1. Logistics service
  2. E-commerce service
  3. Ecommerce solution provider
  4. Freight Forwarding Service
  5. Shipping service
  6. Warehouse

About DSCP Smart Fulfillment

Written by the company

DSCP Smart Fulfillment provides comprehensive e-commerce fulfillment and third-party logistics (3PL) services from our US warehouses in New Brunswick, NJ and Pomona, CA with strategic supplier partnerships in China for product sourcing when needed.

What we do
We provide end-to-end order fulfillment services covering the entire supply chain. Our services include US-based order fulfillment, warehousing and inventory management, pick and pack, returns processing, worldwide delivery, product sourcing through our supplier partnerships in China and factory quality control inspections. Whether you need a single service or complete supply chain management, we operate as your unified 3PL partner across the United States and international markets.

Our infrastructure
1,200 m² fulfillment center in Pomona, California (West Coast coverage)
800 m² fulfillment center in New Brunswick, New Jersey (East Coast coverage)
10,000 m² partner facility in China for sourcing and quality control
Processing capacity exceeding 8,000 orders daily
99.2% on-time dispatch rate

Who we serve
We work with over 2,500 active e-commerce brands across multiple platforms and marketplaces, from DTC and B2B retailers to Amazon and TikTok Shop sellers. Our clients are established online retailers processing significant order volumes who need reliable, scalable US fulfillment infrastructure. We specialize in supporting growing brands that require consistent quality control, competitive product sourcing and fast domestic delivery.

How we work
Our pay-as-you-go pricing model offers transparent fees with no hidden costs. Orders route automatically based on inventory location and shipping requirements. We integrate with major e-commerce platforms including certified Shopify and WooCommerce fulfillment apps, plus an open REST API for custom integrations.

Contact info

4.8

Excellent

TrustScore 5 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(125)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent communication

Excellent communication, a huge improvement compared to our old supplier. Competitive shipping and pricing and got all inquiries done promptly.
Good and reliable.

28 November 2023
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Cvetko,

Thank you for the great feedback! It's especially rewarding to hear that our communication has been a huge improvement over your previous experience. That's exactly the standard our team holds themselves to.

Competitive shipping, fair pricing, and prompt responses are things we deliver consistently. We appreciate your trust and look forward to continuing to support your business!

Rated 5 out of 5 stars

Fantastic team

Amazing people and excellent service, always there to help

28 November 2023
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi John,

Thank you for the kind words! Our team takes pride in always being there when you need us. We appreciate your trust!

Rated 5 out of 5 stars

Great

The people I met were professional and knowledgeable.
happy to work with them

11 January 2023
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Simone,

Thank you for the kind words! We're glad our team's professionalism and knowledge came through in your experience. We appreciate your trust!

Rated 5 out of 5 stars

I have been working with them for 2…

I have been working with them for 2 years now and I am really satisfied. No problems so far, I recommend them to everyone!

11 January 2023
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Thank you for the recommendation and for the continued trust over the years! Consistency and a problem-free experience are exactly what our team strives to deliver. We appreciate you!

Rated 5 out of 5 stars

I work with this Company since 2 Months…

I work with this Company since 2 Months now. I had bad experiences with Agent and Agencies. I start growing and be successful, in this time i understood that working with chineese Agents is not more a good option, as they caused me a lot of Problems with customers, Mistakes and long shipping time. So i found Dropship China pro in Facebook Group, there is many other Agencies, but i choosed to trust them. I think i took the right desicion, they are helpful, they are ready to assist their Customers and when something wrong happens they fix it immediately. I can say they are Professional, A team of 2 Persons assist you, in my Case i had always Problem with Chineese Agent i have always to wake up in chineese time if i need to contact them, but now a second person is always available in my local ‘Europe’ time. I’m looking for long time cooperation with them and hope we will have success together. Thank you Sackod and Mariner 🙏

16 February 2022
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Simo,

Thank you for such a detailed and honest review! It means a lot to hear that you felt you made the right decision in choosing to work with us, especially after difficult experiences elsewhere.

Being helpful, professional, and fixing issues immediately when they come up is exactly how our team operates. We also understand how important it is for our clients in different time zones to have support available when they need it, and we're glad that's been working well for you.

Your dedicated team members will be thrilled to see this. We appreciate your trust and hope for a long and successful partnership together!

Rated 5 out of 5 stars

Best for Dropshipping and sourcing

Highly recommended. They are very professional team of dropshipping services. I really like the way they communicate and help in queries.

Fantastic shipping services and sourcing services. Fast shipping time in Australia. I will continue working with them.

31 January 2022
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Rafia,

Thank you for the recommendation! We're glad to hear that our communication and sourcing services have been working well for you. Fast shipping times to Australia are something our team works hard to maintain, and it's great to know that's been your experience.

We appreciate your trust and look forward to continuing to support your business!

Rated 5 out of 5 stars

Awesome service

Awesome service! They answer all your questions, provide samples in fast and efficient ways as well as good products.

31 January 2022
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Francis,

Thank you for the kind words! Answering questions quickly and providing samples efficiently are things our team takes seriously. We're glad the product quality has met your expectations too.

We appreciate your trust!

Rated 5 out of 5 stars

Best dropshipping agents out there

Great customer service, super fast shipping and ,best of all, excellent pricing. Totally recommend!

25 October 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Carlos,

Thank you for the recommendation! We're glad our customer service, fast shipping, and competitive pricing have been working well for you. We appreciate your trust!

Rated 5 out of 5 stars

I highly recommend them

I compared different agencies (more than 20) before working with Dropship China Pro because they were by far the most cost-effective. Very professional and very serious, I highly recommend them.

25 October 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Jeremi,

Thank you for the recommendation! Being chosen after comparing over 20 agencies is a huge compliment. We work hard to keep our pricing competitive without compromising on professionalism and quality of service.

We appreciate your trust!

Rated 5 out of 5 stars

I actually work with Dropship China Pro…

I actually work with Dropship China Pro and I am 100% satisfles. They are professional and very listening. I recommend this company if you want to improve your business for faster delivery and make better you customer experience.

25 October 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Nicolas,

Thank you for the recommendation! We're glad to hear that our professionalism and attentive approach have made a real difference for your business. Faster delivery and a better customer experience are exactly what we aim to help our clients achieve.

We appreciate your trust!

Rated 5 out of 5 stars

Excellent

Excellent! Totally recommend.

25 October 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Fatima,

Thank you for the recommendation! We appreciate your trust!

Rated 5 out of 5 stars

This company knows the importance of…

This company knows the importance of having their clients needs in focus. I’m Very happy to be working with these guys, they’ve made so much things so much easier!

25 October 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Marco,

Thank you for the kind words! Keeping our clients' needs at the center of everything we do is what drives our team. Making your e-commerce fulfillment easier so you can focus on growing your business is exactly what we're here for.

We appreciate your trust and look forward to continuing to support your success!

Rated 5 out of 5 stars

Great company to work with

Great company to work with. Always happy to help and are very reliable. Would recommend.

25 October 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Adib,

Thank you for the recommendation! Being helpful and reliable is at the core of how our team operates. We appreciate your trust and look forward to continuing to support your business!

Rated 5 out of 5 stars

Excellent service

Always the customers best in view. Trying to solve problems in a swift way should they arise. Helpful when trying to change the business model or increasing product offering.

25 October 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Daniel,

Thank you for the great feedback! Solving problems quickly and always putting our clients first is something our team takes seriously. Whether you're adjusting your business model or expanding your product range, having a flexible fulfillment partner who can adapt with you makes all the difference.

We appreciate your trust and look forward to continuing to support your growth!

Rated 5 out of 5 stars

I use them as my fulfillment center and…

I use them as my fulfillment center and these guys are the absolute best after speaking with nearly 100 companies. Matt and cara specifically are the best!

4 May 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Brian,

Thank you for the amazing feedback! Being chosen as the absolute best after speaking with nearly 100 companies is an incredible compliment. Your dedicated team members will be thrilled to hear this.

We appreciate your trust and look forward to continuing to support your business!

Rated 5 out of 5 stars

We work with Dropship since more than 2…

We work with Dropship since more than 2 years, the team is very nice and professional, i recommended it !

1 May 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Guillaume,

Thank you for the recommendation! We're glad our team's professionalism and friendly approach have kept you with us for over two years. We appreciate your long-term trust!

Rated 5 out of 5 stars

Exceptional service

Exceptional service. A friendly group of professionals. Excellent prices and processes. Would highly recommend to anyone in any e-commerce business looking for a fast and reliable shipping service.

29 April 2021
Unprompted review
DSCP Smart Fulfillment logo

Reply from DSCP Smart Fulfillment

Hi Dani,

Thank you for the kind recommendation! We're happy to hear our team's professionalism and pricing have made a difference for your e-commerce business. Reliable and fast fulfillment is exactly what we aim to deliver, and it's great to know that's coming through. We look forward to continuing to support you!

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