Drowsy Sleep Co Reviews 183

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their luxurious quality and how comfortable they are to wear. Many people report significant improvements in their sleep quality and find the products to be essential for their nightly routine. The user experience is frequently described as positive, with consumers appreciating the ease of use and the overall effectiveness of the items. However, some customers have expressed dissatisfaction with their orders and the delivery service. A few people reported issues with incomplete or incorrect orders, and some experienced delays in receiving their items. There were also mentions of concerns regarding delivery charges and perceived misleading discounts.

What people talk about most

Product

Reviewers express high satisfaction with the product, particularly the sleep masks. Many customers describe... See more

Quality

Consumers find quality to be positive, with many praising the luxurious silk, comfortable fit, and effective... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers express frustration with unfulfilled or... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers praise quick shipping and... See more

User experience

People report positive experiences with the user experience. Many customers praise the comfort and... See more

Based on these reviews

Rated 4 out of 5 stars

I ordered the mask in black. Arrived super quick and in a beautiful box. Exactly as described, padded and feels very luxurious and provides complete blackout. The only negative thing I have to say,... See more

Rated 5 out of 5 stars

I've purchased multiple sleep masks from Drowsy for myself and family members. Everyone loves them and now can't sleep without them or with anything else. They are so comfortable and block out so much... See more

Rated 5 out of 5 stars

Have purchased two Drowsy Sleep Masks and wouldn't use any other brand. The silk is luxurious. The mask is the perfect size, so comfortable you wouldn't know you are wearing it. I have just ordered... See more

Rated 5 out of 5 stars

I was gifted this by my husband, I hadn’t heard of them before and now I cannot recommend it enough! In the 4 weeks I’ve been using my eye mask, I’ve noticed an in incredible change in my skin, especi... See more


Company details

  1. Home & Garden

About Drowsy Sleep Co

Written by the company

We're obsessed with sleep because we've experienced firsthand what happens when you don't get enough of it.

We prioritise quality to create unmatched sleep products that make a real difference to our own rest, which is why we’re proud to share them with the world.

Since its launch, our flagship product, the award-winning Drowsy Sleep Mask, has earned praise from beauty editors and become a go-to for those seeking restorative rest.

Our mission is to make bedtime an irresistibly luxurious experience, helping you melt away the day's tensions and embrace the sleep you deserve.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

183 reviews

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1-star

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’ve tried ALOT of sleep masks

I’ve tried ALOT of sleep masks. This is the most comfortable soft light best of the best masks ever. Love the colours. Love the variety and the silk is top notch! Love the lavender pillow spray and the carry bag for your mask. The pillow case is great too but do wish it had a zipper closer!! Great company!!

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing sleep masks!!

Amazing sleep masks!!
They are so comfortable and comforting.
I have both Winter & Summer; one for home and one for travelling.
A luxurious item and absolutely love it and worth it!

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Love my mask

Love my mask, cannot imagine life without it. The customer service is outstanding. I recommend this mask to all of my friends and clients.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

I bought this sleep mask to use on an overnight flight

I bought this sleep mask to use on an overnight flight but decided to give it a try in the hotel room as my friend is an insomniac and uses her iPad into the small hours of the morning. It was GAME-CHANGING!!!! Not only did it block out all ambient light from her screen but it also cradled my head in the gentlest way and I have been enjoying some of the best sleeps of my entire life since using it. Believe the hype about the Drowsy Sleep Mask. It's all TRUE 🥰🥰

30 May 2025
Unprompted review
Rated 5 out of 5 stars

I definitely recommend Drowsy sleep masks.

I've been using Drowsy sleep masks and pillow spray for a few months now and they are definitely worth investing in.The pillowcases are lovely too. I have just ordered the lighter version for the summer. I am looking forward to receiving my order.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

I have just ordered a 4th Drowsy sleep…

I have just ordered a 4th Drowsy sleep mask. The first 3 were the original sleep masks which are amazing. The 4th is Featherweight sleep mask for someone who travels a lot and finds the original Drowsy sleep mask too warm for travelling to hotter climates.
I look forward to seeing what the new one is like.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

The best just got better

I have lived with the sleep mask for ages but it is hot to wear in summer. Enter the feather weight one which is a great idea and for which I have high hopes!

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Quite lovely!

Extremely happy with my new eye mask. A couple of notes however; it can feel quite ‘bulky’ and quite uncomfortable at the back of my head and as someone else pointed out, if and when you sleep on your side. It can become quite painful over time and defeats the purpose of the exercise.
I’ve always used an eye mask, however not a padded one such as this. I find it’s probably more noticeable because I have a memory foam pillow which is not as absorbent as the usual. Also, it tends to slide down or up sometimes. I probably was expecting a little more with, regards to the texture and ‘feel’ of the satin. It feels lovely but I think my expectations were too high based on the other reviews and how they mention improvement of skin tone etc. I wasn’t looking for a mask to do this, however it would have been a welcome addition. Is it worth the price? I think it’s a little over priced tbh, all in all, I wouldn’t say it was a waste of money. However, I’m sure that there are cheaper imitations out there if you’re on a budget or simply not willing to pay over $100 just for an eye mask. Excellent customer support! 10/10⭐️ thank you!

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products and great customer…

Excellent products and great customer service. I love my eye mask, but had a problem with it eight months after purchase. The response to my query was quick and very satisfactory. Would definitely recommend this company.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

I've been using sleeping masks for many, many years and had my eye on a Drowsy Sleep Co. mask for a while but thought it was a bit too pricey. It looked totally different to the masks I usually use which are the standard eye masks with adjustable straps.

When they had an offer on, I bit the bullet and purchased one. They also have a guarantee on their website that you can try it for 60 days and if you're not happy, you can return it.

There are a lovely range of colours to choose from and the packaging is also really nice.

When it arrived the mask felt really pillowy and soft and I was excited to try it.

Honestly, I got the best nights sleep I've had in ages the first time I used it! It's so comfortable and lovely and it really is a blackout mask. There also aren't any annoying straps like on standard sleeping masks which would sometimes hurt my ears. These are adjustable but with velcro at the back.

After using the mask, I wanted a couple more to put in rotation for when I washed them. They really are the best sleeping masks I've ever used and I've recommended them to friends and family. They are pricey and this is what put me off for a long time, but they really are worth it.

I had an issue with the packaging for one of the masks but Ana in their customer service team was super helpful and provided such good service so not only are their sleeping masks great, their customer service is brilliant too.

Cannot recommend them enough!

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Feels great but doesn’t stay on at all

This mask feels lovely but does not stay on at all as it isn’t elasticised. It might work for someone that just sleeps directly on their back but not if they are a side sleeper.

17 January 2025
Unprompted review
Drowsy Sleep Co logo

Reply from Drowsy Sleep Co

Hi, Thanks for leaving us a review and sorry to hear that you are not 100% happy with your purchase.
If you get in touch with customer support at support@drowsysleepco.com they will be happy to help you with a return and refund

Rated 5 out of 5 stars

AMAZING SLEEP MASKS!

These are by far the very best sleeping masks I have ever tried.The quality of these masks is superb and I believe the quality of my sleep has also improved since I started using them.The delivery service was very good too ,I received my items very quickly.I would definitely recommend this company.

13 December 2024
Unprompted review

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