drpenstore.com Reviews 8

I ordered a product that was never delivered. All I needed Dr. Pen Store to do is file a claim with USPS and they will not help at all. I have contacted them many times with no help. Now I have lost $614. Don't make the mistake I made. Look at reviews before ordering. There are other reviews where the products were not received and they would not help.

My experience with this company started off on the wrong foot due to unexpected customs fees. I ordered a microneedling pen device from their website, which was in euros and had a `.com` domain, so I assumed the transaction was local. However, I later found out that I had to pay additional customs charges, which wasn’t clearly communicated at checkout.

If you're ordering from outside the UK—especially from Spain, like I did it's important to be aware of potential customs fees. Unfortunately, my package got stuck at customs, I was charged an extra €100, and in the end, it was sent back to the seller. The resolution process took quite some time and effort, which was frustrating.

That said, after some back and forth, the seller fully refunded me, which I really appreciate. While clearer communication about customs fees would have saved a lot of hassle, they ultimately handled the situation fairly.

Because of that, I’ve updated my rating from 1 to 4 stars.

I have sent 2 separate emails requesting information. Both have been ignored.

I never write reviews, but I had such good customer service from this store and I feel I have to, as it may help many people looking for genuine Dr Pen supplier.
I ordered M8, the product is genuine (it has QR and security code that can be checked on Dr.pen anti-counterfeit verification website).
Unfortunately it stopped working properly after couple of uses (it didn't push the cartridge/needles were not moving) so I contacted the company via WhatsApp which I found on facebook. I received immediate reply. I was asked to send it to their store in Doncaster, so it can be checked and either repaired or replaced. On a day pen was delivered to them, I received message confirming my pen is broken and that they will send replacement. It was shipped the next day and I received it following day. I also received extra 2 cartridges as a gift!
I couldn't be happier customer.
I highly recommend this store Drpenstore.com

Outstanding customer support.
Recently placed an order to which I received very quickly, unfortunately the Pen was faulty. After some quick communications this was resolved extremely fast with a New replaced being sent out. Thank you so much for the support, I highly recommend Dr Pen store

I never write reviews, but I had such good customer service from this store I felt I had to. I bought a Dr pen M8 from this store and it arrived the next day with free tracked delivery. It appeared to be working fine when it arrived, but when I tried to actually use it the button seemed a bit temperamental. I contacted the company via WhatsApp which I found on their website. Immediate replies, very helpful. I mailed my pen back, showed proof of delivery and my new pen arrived, with tracked delivery the next day. This works perfectly and I’m delighted! Would definitely recommend. The product is genuine, sealed, and has a scratch off barcode to prove authenticity. It was also the best price I could find online for this product. I would definitely recommend.

Thank you! 😃

I had a really good experience with the dr.pen store.
I ordered a M8 pen.
It was an original pen that arrived in a sealed box and with a code on the box and a QR code for authenticity.
When I opened the box, unfortunately, there was a small problem with the sticker with the directional arrows.
I contacted the customer help team, who were very helpful and quick to respond.
I received a replacement Dr pen within a few days of returning the one I had received.
This company is UK based and is an authorised dealer, which is great. I am very pleased with their customer service.
They were very helpful.
I will definitely be ordering my replacement cartridges from them.