Dr Trust Reviews 

574
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers had a great experience with this company. Customers frequently mention that the items are highly functional and effectively designed to provide wonderful support for daily wellness routines. People also praise the sturdy build and portable nature of the devices, which makes them convenient for regular use at home. Some reviewers were not happy with the shipping process, noting late arrivals and frustrating delivery delays that affected their purchases. Furthermore, consumers experienced poor assistance when trying to resolve product problems through customer service channels. Several users noted that getting timely answers or replacements for damaged items required significant effort.

What people talk about most

Product

People report positive experiences with product, highlighting effective pain relief, sturdy builds, and... See more

Quality

Customers had positive experiences with quality, highlighting that the build feels solid, durable, and... See more

User experience

Reviewers mention positive feedback about user experience, noting that the products are very effective, easy... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers reporting frustrating delays,... See more

Customer service

Reviewers highlight negative aspects of customer service, describing support agents as unhelpful, dismissive,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sphygmomanometer comes with a stethoscope which makes it a lot easier. The whole set is portable and gives ig accurate results. Since it comes with a bag and is comparatively small than the mer... See more

Rated 4 out of 5 stars

Products are good and cost effective backed up by warranty Technical support call should follow all purchases to resolve any issues For example Dr Physio stimulator has no polarity of electr... See more

Rated 5 out of 5 stars

At first the cushion did not seem to make much of a difference as it takes some time to adjust itself as per the user's physique and posture. However once settled the memory foam felt like it enhanced... See more

Rated 5 out of 5 stars

The product (kitchen weighingmachine) works great, looks good and is very easy to carry. Though i faced problem in the delivery. The product was not dispatched till the expected delivery date which w... See more


Company details

  1. Health and beauty shop

Written by the company

We offer an exhaustive range of products specialised in home-based, non-invasive digital diagnosis & prevention of lifestyle diseases. Our wide range of products are spread across categories like respiratory wellbeing, physiotherapy, cardiac health monitoring, diabetes detection, mother & childcare and more. All our products are designed and manufactured to meet global standards of performance and compliance. Our brands offer wide range – from entry-level models to high-end products that meet the needs of different types of customers. In 2021, Nureca, with its D2C brands Dr Trust, Dr Physio and Trumom, became the first such company to be listed on the stock markets in India


Contact info

4.0

Great

TrustScore 4 out of 5

574 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(574)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrific Experience – Delayed Delivery, Fake RTO, and Broken System.

This application provides an absolute disaster of a customer experience. I placed a COD order (#345XXX) and was promised delivery by July 30th. The company repeatedly delayed it to August 3rd, and then to August 6th.Without a single phone call, visit, or SMS alert from the delivery partner, they suddenly marked the package as RTO (Return to Origin) due to a fake "logistic issue." To add insult to injury, their automated system sent me an email asking me to "rate the product" I never even received! Thankfully, it was a COD order so my money is safe, but they completely wasted my time. This is my experience.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Please don’t buy Dr Trust products…

Please don’t buy Dr Trust products Their Fever scan is the worst
Weighing composition scale is good but after sale service is the worst and I would recommend to go for other brands like Omron, Cult etc

Their customer service is the worst they will pick the call and they will say that your are not audible

Worst after sale service

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience. The app keeps getting hanged, offers limited practical value, and most of the features do not deliver as expected. Customer support was unhelpful and dismissive when I raised concerns and requested a refund.

There is no personalized diet plan, no meaningful tracking of calories burned through activity, and the app primarily focuses on basic calorie counting without providing actionable guidance or insights. Overall, it did not meet my expectations and was not worth the investment.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

No option for return and refund

There is no option for return and refund if you placed order of a item erroneously. This is a cheater website. I was requested severally for cancellation of an item out of four items which was mistakenly ordered but this company has not taken any action on my request. Don't buy any products from this site.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered (order ID 341679) the…

I have ordered (order ID 341679) the machine and delivery person not delivered then mentioned customer not available. Tried to speak with customer service Ritika and Nidhi bothe has disconnect the call without any proper and complete answer.
Be careful before order, they doesnot have return policy. Please trust on authentic supplier. Customer care is useless and unprofessional, untrained staff.

Poor cutomer support and money oriented company.
They does not have any system to manage the product, once you order then your struggle will start.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor experience

Extremely poor experience. This massage machine never worked properly from day one — it did not perform as shown/advertised right out of the box. I immediately requested a refund, but received no response whatsoever — not through email, not through phone calls. It’s been [5 days/weeks] with complete silence from their support team. This is unacceptable. If a product fails from the start, customers deserve at least a reply, let alone a refund. Extremely frustrated with this brand’s lack of accountability. Do not buy until they fix their customer service.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Worst

Giving this one star just because 0 star is not the option...this is the worst brand i have ever seen ...I ordered their weight machine which was faulty ..in 2 days of observation the weight machine is showing different weights
Not of a single person but I measured 3 persons weight regularly
There was a big fluctuations of 3 to 4 kgs in 2 days which is not possible
I had checked on other machine the weight is normal
Not changed
Their support system says give this that photo videos what not
I provided them 3 to 4 times the videos
With 3 intervals of 30 second
Continuous video
There is change of weight in one 2 minutes videos
Which ia bullshit
And later they are saying this is because of empty stomach full stomach
Within 2 minutes of video this is impossible but they are giving lame excuses
And not providing service
Please don't buy their products
When I came to know from my friends family after purchasing
Some of them also heard and experience bad quality product of this brand
They are soo poor man
In my language
This is chuttiyapa
Don't buy this bullshit products
They are just waste of many
And harresment by them by unmeaingful messages
Which not even help us
I suggest please don't buy
There is not a good service after purchase
Not even they pick the calls
And says the assistant are busy with other customers
I am waiting from last 4 days to get their call
Don't know what big company is this or what
Many of us don't know even them
And they are busy in customers 😅
BTW thank you

18 June 2026
Unprompted review
Rated 1 out of 5 stars

TERRIBLE after-sales service & WORST company.

I placed an order yesterday, but I accidentally forgot to add another item in the same cart. I called the customer representative to see if they could combine the two items into a single order. She declined, saying there’s no provision for that. I asked her to cancel my previous order so I could place a new order for both products, but she said there’s no option to cancel either.

What felt ironic was that the customer executive was advising me to decline the order when the delivery man arrives for delivery, and then she shamelessly mentioned that the courier charges would be deducted before issuing a refund amount.

This is the worst company I’ve ever dealt with. It’s declining to place an order and not giving customers the option to cancel, even within minutes of placing the order. I now regret buying the product, through their website. I should have purchased it on Amazon or another third-party platform, where they would be required to offer a return or replacement option.

I would only suggest that these people should be dragged to the consumer court and brought to justice.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible. Do not waste your time. I ordered my products on the 18th of May. I kept calling from June. Spoke to Asha, Nidhi and two other girls. Absolutely a waste of time. The package was stuck in Delhi since the 20th of May and after I started speaking to the girls about the delay and that it was stuck in Delhi since the 20th of May, they recalled the product instead of ensuring it reached me. Today I called again and Nidhi asked to order again. No thanks! I know you think your customer have no work than to order and wait over ten days, follow up and order again. Thank God I chose COD. Buyers beware.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

FRAUD COMPANY

FRAUD COMPANY , THEY HARASS THE CUSTOMER , I HANDOVER FOOT MASSAGER MACHINE TO THEIR SERVICE CENTER BY HAND , NOW THEY SAID WE DON'T HAVE POLICY TO RECEIVE THE PRODUCT BY HAND U HAVE TO SEND THE ACHINE BY COURIER ONLU , FOR THE 8000 PRODUCT SHOULD I SPENT 4500 ON COURIER, 3RD CLASS COMAPNY

28 May 2026
Unprompted review
Rated 1 out of 5 stars

No support after sales

I have previously purchased two heating pads without encountering any issues. However, on this recent occasion, I bought an additional heat pad—model 387—and it was faulty upon arrival. I submitted a complaint via email since there was no response from the WhatsApp contact number provided. In summary, if the product functions correctly, there are no problems with the purchase. However, when it comes to after-sales support, they tend to dismiss complaints by stating that the product operates as designed and that customers should review the terms and conditions. Notably, there appears to be no clear return, replacement, or refund policy in place. I would suggest purchasing such a product from a local pharmacy instead of from an online or many-making company. They are simply covering Rohit Sharma’s advertising costs from us.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience i ordered one…

Very bad experience i ordered one product from company website on COD. And waited almost 7 days for the product but there was no response from product team such as (order shipped, rejected) than i called to the customer executive and she told me that your order will not be delivered because of COD, its seems very unfair for me #nureca #drtrust because of #no update/no notification

13 March 2026
Unprompted review

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