DSL Extreme Reviews 1,151

You do what you say that you will do, thanks!

Excellent service. Free installation. Staff and customer service amazing. Great prices and fast internet.

Fast, easy and great rates!

The price is right but I am not getting what I paid for. The only DSL “Extreme” I am getting is Extreme slow streaming and interruptions. This service is not good for television viewing and my computer is slow, also freezing at times.

I have no choice but to use DSL. DSL Extreme provides the same service I was buying from AT&T, but DSL Extreme is 30% cheaper for the same speed, and has better technical support.

Highly recommended.

nothhing but a scam to increase prices still poor service

We are having great big problems with our internet.

Tuan, Truestream hardware installer, is a great guy and completed the installation quickly. The new system worked the first time we turned on and I haven't encountered any problem since. I would highly recommend him to my family members and friends.

I have True stream broadband and have never had a problem with my connection.my bill just went up $15. because I was at the end of my contract, I sent my sales person Ozzie a email and he responded the same day and even called me and said If I wanted to sign another 12month contract he would credit my account $15.I upgraded and changed my billing cycle to the 5th up the month which I got credit for. Back in June at the same time I was making a payment my account got charged,I received an email asking If I wanted my Bank account reimbursed or a credit on my account chose credit and the next month my account was not charged

My service using the AT&T router modem combo is working well so far but I do feel that it seems to allow more of an invasion of ads and misc "stuff" than I was receiving before with no other change here that the AT&T device.
Also, since there was a lot of confusion when the installation was accomplished (requiring two visits by AT&T personnel), I would suggest that the work order should state whether or not "fiber optic" lines extend all the way to the property or, as in my case, to a nearby junction box meaning the last short distance will be via. older copper lines. Not stating this on the order created a number of time consuming headaches!

poor service. poor internet quality. closed customer service on weekends. cant get a nice person on there customer service.

This is the worst internet provider I’ve ever had! I’m paying for 24 mb and I’m barely getting double digit speeds? And all they say is everything looks good on our end, stupid company!

They took forever to even respond to my on-line order. NEVER responded to many emails I sent them.. Just automated response with NO FOLLOW-up at all.. They didfn't order the phone service until I made many calls and sent many emails asking about what was going on.. The ONE and ONLY response I got they gave a generic "sorry you are unhappy".. Not a single word about their deplorable actions that made me unhappy.. TERRIBLE SERVICE!!!!

I had an internet speed upgrade. Tech was 4 hrs late and I had to call to get status but other than that Tech was very good. He waited for all upgrades to down load, to check everything work OK.

Rude customer service, can’t answer question unless it’s in there script. They repeat the same unhelpful things over and over. When you ask for a supervisor there are not any or they straight up refuse. Once you finally get a supervisor they are just as unhelpful ( yes you Jessica) and when you ask for her supervisor best believe she will refuse. They are unhelpful and will steal your money from your account even after you cancel.

I was 12 days late on my bill and I paid it and they still cut me off told me that since I paid it online and didn't call them they still had the right to cut me off. And when I called to asked them questions they had no good answer and keep hanging up on me over and over very rude. First the lady said holds on one second my supervisor is trying to fix it then when she came back to the phone she said there was no supervisor and they would have to call me back when they come back I then said i thought your supervisor was fixing itand she just hung up on me so I called back again they hung up on me over and over.

Great service, responsive employees, no caps, reasonable prices - What's not to like?

I repeatedly asked if I would have buffering
Was their enough bandwidth to support streaming Netflix & Amazon & I was told yes, no problem
Of course there wasn’t & I became very frustrated
I was under contract, but, DSL didn’t live up to their promises