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DSL Extreme Reviews 1,151

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TrustScore 2.5 out of 5

2.5

Telecommunications service provider
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Rated 2 out of 5 stars

I gave them this feedback when I canceled my service: I have been a customer for a very long time. At first, the service was quite good, given the prevailing speeds available at the time. The firs... See more

Rated 1 out of 5 stars

Rude customer service, can’t answer question unless it’s in there script. They repeat the same unhelpful things over and over. When you ask for a supervisor there are not any or they straight up refus... See more

Rated 5 out of 5 stars

We're glad that our first internet service provider was DSLExtreme. We never had cable internet and weren't able to find a company that provided truly unlimited internet without data caps with fair p... See more

Rated 1 out of 5 stars

Dsl services is HORRIBLE DO NOT USE IT YOUR INTERNET WILL ALWAYS GO OUT AND IT WILL TAKE DAY BEFORE THEY GET BACK WITH YOU AND THEN FEW MORE DAYS BEFORE IT COME BACK UP THEN THEY WILL TELL U THAT YOU... See more

Company details

  1. Telecommunications service provider
  2. Internet Service Provider

Information provided by various external sources

DSL Extreme is California's largest independent Internet service provider and has been serving customers like you since 1999. We've built our business on offering our valued clients the highest level of service and support all at a consistently affordable low price.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

1k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The anticipation for Wi-Fi was …

The anticipation for Wi-Fi was overwhelming, while waiting for DSL. After placing our order, we waited for a week, then they called and told us when the installation will be happening. So no, not two days, about a week to two, from ordering through install! That is the only bad or annoying thing, the rest is awesome. Two xboxes, 4 phones, two tv's, and never a problem with our internet!

18 November 2017
Unprompted review
Rated 1 out of 5 stars

DSL Extreme completely screwed up my …

DSL Extreme completely screwed up my order for the new fiber optic service. They were suppose to cancel our old account and create a new account for the fiber optic service. I sent them instructions, via email, prior to placing the order for the new service. Not only did they not change the name as the owner of the account, they started the service a week early so we had to pay twice for a one week period. Once for the fiber optic service and once for the old DSL service. Very poor customer service and customer follow through.

14 November 2017
Unprompted review
Rated 1 out of 5 stars

Promised a service they couldn’t give …

Promised a service they couldn’t give me in the long run.Then gave me a run around trying to fix the problem.wouldnt. Recommend them, better off going through at&t(same isp) if possible, but I would definitely avoid dsl extreme in the future

12 November 2017
Unprompted review
Rated 4 out of 5 stars

Happy with the service

Same as ATT but with lower cost. Set up was easy and the service was very good. You can actually talk to a real person when calling DSL Extreme. The speed matched what I have signed up for, very happy so far.

9 November 2017
Unprompted review
Rated 3 out of 5 stars

I called

I called, described what I needed & signed up for the service level suggested by the seller. It's barely enough to meet my needs & it seems like I need to upgrade. I would have purchased the better package had it been suggested.

8 November 2017
Unprompted review

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