I ordered a wide boot for a trip following surgery. A medium width arrived so I contacted the owner who confirmed I ordered wide and asked for proof that the wrong size came. I sent photos of the med... See more
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DTFS Shoes - worst customer service of ALLTIME ! Terrible product 😡 Scam and fraud !!!
Company replied
It's so hard to find extra wide shoes. It's a terrible expensive ordeal. That is, until I found DT Footwear. Best online shoe buying experience and the ONLY positive experience I have had buying extra... See more
Company replied
WARNING Horrible experience. They sent me a different size shoe than what was shown in their order confirmation. Ron the owner refused to take care of shipping cost to return them. They were not t... See more
Company details
Written by the company
DT Footwear is a premier provider of orthopedic, wide width, and specialty shoes. They offer a wide range of styles with features like padded tongues, cushioned collars, and broad toe boxes for maximum comfort. They also cater to specific needs with shoes offering double depth, extra depth, slip resistance, and stretchability for those with edema. Whether for daily wear or specialized support, DT Footwear is dedicated to delivering footwear that fits both your feet and lifestyle.
Contact info
114 High Mountain Trace, 30114, Canton, United States
- 9096151622
- ron@dtfootwear.com
- dtfootwear.com
2.0
Poor
46 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
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People also looked at
Always have my size (which is amazing)…
Always have my size (which is amazing) and always arrives when they say it will :)
11 July 2023
Reply from DT Footwear
Thank you for your kind words! It's a real joy knowing we've been consistent in having your size and delivering on time—your satisfaction is the reason we're here!
Great service
When the sandals I wanted would not be available until next March, the staff found another pair that would work for me.
3 August 2023
Reply from DT Footwear
Wow, we're so glad our team could help find a good alternative for you! Your patience and understanding is really appreciated, and we're thrilled we could turn a potentially disappointing situation into a win.
Fast service and good communication…
Fast service and good communication with a potential problem with the order
2 August 2023
Reply from DT Footwear
Absolutely appreciate your kind words! It's really encouraging to hear that our quick service and open communication made a difference when that little hiccup popped up in your order.
Reply from DT Footwear
Thank you so much! Your kind words truly brighten our day—we're thrilled that our service and quality met your expectations!
Great Service
After placing my order, I received an email asking to confirm the order. At that point I realized I ordered the wrong shoe. I contacted Ron with the correct info and he immediately made the adjustment.
23 July 2023
Reply from DT Footwear
Thank you for your business and kind review Ruby!
Customer service is the best
20 July 2023
Reply from DT Footwear
That's fantastic to hear Steve! We're over the moon knowing our team made a positive impact on your experience—your "happy feet" is why we do what we do!"
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