Relationship between company and customer not a problem for these guys. Daily live on ticktock and customer service replies within two days. Products, not yet beaten, ive personally used auto... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Decided to try out a mystery box after seeing duel pop up on tiktok. All i can say is wow great value for money. Snow foam has nice thick suds. Interior detailer works wonders. And nitro is the star o... See more
Company replied
What a great job these products do ! After pre washing and snow foaming my car I applied duel polymer sealant then hybrid oxide layered over the top then finally applied profile tyre and plastic dr... See more
Company replied
Evri really let Duel down but they (Duel) did respond quickly to my messag about the order. Evri had failed to pick their orders up for a number of consecutive days hence the delay to my receiving th... See more
Company details
Information provided by various external sources
We are dedicated to giving you the very best of detailing chemical products and accessories, with a critical focus on customer appreciation and incredible service. Officially launched in 2020 by Sam Fallows and Lee Turner after a long testing and development period in which we developed and created a range of automotive detailing products that we feel are worthy of our brand. The impetus to turn hard work and a love for all things cars, especially detailed cars into a booming online brand have fuelled us to get this far, and we can't wait to see the brand and Duel community grow!
Contact info
Unit 4.6, Tameside Industrial Park, m34 3qs, denton, United Kingdom
- 0161 549 9303
- help@duelautocare.co.uk
- duelautocare.co.uk
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Duelautocare
Thank you very much for the Review.
If you haven't already please make sure you are following us on social media.
Team Duel
Reply from Duelautocare
Thank you very much for the positive feedback.
We look forward to your future custom.
Team Duel
Very disappointed
My second order from duelautocare. This time i ordered before the 14.30hrs deadline 10.13hrs Thursday to be precise, got a received order email virtually striaght away so far so good, so i was expecting my order to arrive the next day Friday. Unfortunately that's where it all stopped, no further communicating was received from either duelautocare or parcel force even though i contacted duelautocare via messenger on the Friday. Whilst i understand that it was outside of working hours my son messaged out of hours about use a product and got a reply nearly instantly. After no communication until till Saturday from parcel force to say its on its way. The next day deliver was one of the important things that made my mind up to place the order.. i have no contact to apologise for the delay or any explanation as to why. very disappointed to say the least, considering that on the website it states that we will keep you informed if next day is not possible for any reason. Not sure that i will be ordering anymore products.
14 June 2023
Great products as always
Great products as always, advice available if required. Whilst there not the cheapest the quailty is amazing and they last for a good period of time.
16 June 2023
Reply from Duelautocare
Thank you very much for your continued custom and support, it really makes a massive difference and helps us grow.
Tean Duel
Duellllllll
Popped down to unit. Staff were really helpful. Asked me had i tried their sealant. Bought it and tried on completion of washing car. Excellent product. Was very happy with all products and customer service. Defo recommend
6 June 2023
Reply from Duelautocare
David, you are very welcome to pop in any time and we are only too happy to help.
Glad you loved the purchase.
Team Duel
Ordered,delivered in a few…
Ordered,delivered in a few days,expensive p&p for small item but all good
13 June 2023
Reply from Duelautocare
Thank you very much for your feedback.
Unfortunately, all couriers have increased their charges over the last 12 months and the cost of packaging has also increased dramatically. Please rest assured, we are always reviewing our delivery methods/charges to ensure we have the best options available.
We look forward to your future custom
Team Duel
The tire and rim cleaner works wonders
The tire and rim cleaner works wonders, and the contact wash is perfect too, the snow foam is bang average tho, nothings amazing and nothing wrong with it. Ordered it on a Wednesday night and received it the following Tuesday
13 June 2023
Reply from Duelautocare
Thank you for your honest feedback. If you have the time can you contact HQ so we can get more information on your thoughts of our Snow Foam?
Team Duel
Best snow foam
This stuff is so thick and by far the best I have used. Love it and it smells good too.
12 June 2023
Reply from Duelautocare
Thank you very much for the review on our Snow Foam.
We look forward to your future custom.
Team Duel
Great service and a great product
12 June 2023
Reply from Duelautocare
Thank you very much for your hinest feedback.
Team Duel
Car care kit Delivery was excellent and the products…
Delivery was excellent and the products are awesome
5 June 2023
Reply from Duelautocare
thank you very much for this great feedback.
Team Duel
Everything was fantastic
1 June 2023
Reply from Duelautocare
Thank you very much for the kind review and customer.
Team Duel
Products are second to none
Products are second to none, however ordered £59 order and web suggests free delivery for orders over £50 with next day delivery if ordered before 14:30, my order was at 13:50 and didn’t come next day! Ordered from another car detailing company at the same time and that order turned up at 08:50 this morning, had planned to clean my car this evening but unfortunately can’t as my duel order hasn’t arrived which is disappointing.
8 June 2023
Reply from Duelautocare
We are sorry to hear you have had a problem with the delivery of your products, rest assured we take all aspects of our business seriously and it saddens us when a 3rd party service lets the Duel team down.
Your order was processed and shipped within the correct timeframe and looking at the tracking we can see that it is at the Parcelforce Depot, we will make contact today (Saturday 17th June) with the provider and come back to you asap.
Again please accept our apologies for the disappointment.
Team Duel
Update: Having spoken to Parcelforce, they confirmed the reason for the delay was their lack of resources on the 15th June, which is extremely frustrating and the cause of the delay. As we discussed on the phone we take full responsibility regardless of fault and I confirm we are always looking at our couriers to ensure we can provide the best service.
Hopefully this experience will not stop you shopping with Duel and the next time you order we will ensure to put you a little something in as way of an apology. Please add in the notes section a reminder.
Team duel
Easy to order
Easy to order , delivered to my dad for father's day, took 5 minutes to sort out just straight forward
8 June 2023
Reply from Duelautocare
Thank you very much for the order and kind feedback. Please let us know what your dad thinks of the products. In the event he need any help please do not hesitate to contact us or even have a look at our guides on the website.
Team Duel
Always speedy delivery.
Always speedy delivery and I can't fault the products. Need to get more mammoth drying towels though as I always miss out
7 June 2023
Reply from Duelautocare
thank you very much for the continued support and feedback.
Team Duel
First order with this company and i was…
First order with this company and i was pleasantly surprised ordered late Thursday took delivery on the Monday, product is also great 👍 unlike another company thats advertising all over social media that are just a complete let down with their minimum 10 day delivery ….. thank you Duel keep it going 👍
7 June 2023
Reply from Duelautocare
Thank you very much for giving us a try, Darren. We are over the moon with your kind words and look forward to your custom.
Team Duel
Reply from Duelautocare
Thank you very much for taking the time to review our company and we look forward to your future custom.
Team Duel
Visited warehouse
Visited warehouse, good and friendly advice, in the words of Arnie " I'LL BE BACK " 😁
6 June 2023
Reply from Duelautocare
I am sure it will be the first of many and you are very welcome.
Team Duel
Excellant service
Excellant service, you call tell they live their job, their products and last but not least their customers
6 June 2023
Reply from Duelautocare
Thank you very much for these kinds words, it really hits home to us hearing these and give us the encouragement to keep pushing to become the best detailing brand in the uk.
thank you so so much.
Team Duel
Reply from Duelautocare
Thank you very much for the great review and customer.
Team Duel
Quality Products and Quick Delivery.
Quality Products and Quick Delivery.
Bought the starter detailer kits along with pressure bottle sprayer and I can not be happier. The car looked brand new by the time I was finished and looked amazing. I have already recommended to friends and family and will defiantly be purchasing more products without a doubt
28 May 2023
Reply from Duelautocare
We are so pleased you loved your purchase and look forward to your future custom.
If you haven't already, make sure you signup to our email to get helpful guide and exclusive offers.
Team Duel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.