Relationship between company and customer not a problem for these guys. Daily live on ticktock and customer service replies within two days. Products, not yet beaten, ive personally used auto... See more
Company replied
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See what reviewers are saying
Decided to try out a mystery box after seeing duel pop up on tiktok. All i can say is wow great value for money. Snow foam has nice thick suds. Interior detailer works wonders. And nitro is the star o... See more
Company replied
What a great job these products do ! After pre washing and snow foaming my car I applied duel polymer sealant then hybrid oxide layered over the top then finally applied profile tyre and plastic dr... See more
Company replied
Evri really let Duel down but they (Duel) did respond quickly to my messag about the order. Evri had failed to pick their orders up for a number of consecutive days hence the delay to my receiving th... See more
Company details
Information provided by various external sources
We are dedicated to giving you the very best of detailing chemical products and accessories, with a critical focus on customer appreciation and incredible service. Officially launched in 2020 by Sam Fallows and Lee Turner after a long testing and development period in which we developed and created a range of automotive detailing products that we feel are worthy of our brand. The impetus to turn hard work and a love for all things cars, especially detailed cars into a booming online brand have fuelled us to get this far, and we can't wait to see the brand and Duel community grow!
Contact info
Unit 4.6, Tameside Industrial Park, m34 3qs, denton, United Kingdom
- 0161 549 9303
- help@duelautocare.co.uk
- duelautocare.co.uk
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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In complete order received
15 May 2023
Brilliant products
Brilliant products. Their DUEL TRIPLE TWISTED LOOP DRYING TOWEL is amazing and works incredibly well.
21 May 2023
Unprompted review
Reply from Duelautocare
Thank you very much for the great review. Have a read of this blog as it could making drying your car even quicker.
https://www.duelautocare.co.uk/blogs/guides/how-to-use-your-quick-detailer-as-a-drying-aid
Team Duel
Don’t expect next day delivery
Don’t expect next day delivery. Ordered while in stock, met conditions for free next data delivery and when it comes to delivery it departed over a week later.
On the the product. The foamlance sealant is brilliant. Can’t fault it. That’s why I gave them a 3 *, 5 stars for the product, 1 star for the service.
5 May 2023
Reply from Duelautocare
Hi Simon,we are sorry to hear your experience wasn't as you aspected.
Having looked into your order, which contained the Flex Protect kit, at the time it was highlighted as "This product will be subject to a short delay due to unprecedented demand causing production delays". As a company we try our very best to avoid any delay but unfortunately in this situation it was unavoidable which was why we displayed this note on the product page.
Please accept our apology if you feel we have underperformed and we hope to prove to you in the future we can/do provide the very best service.
ps. we look forward to your thoughts on the products.
Team Duel
As usual Duel delivers the best product…
As usual Duel delivers the best product
Always impressed
Thank you keep up the great work
11 May 2023
Reply from Duelautocare
Thank you very much for the continued custom and positive feedback.
Team Duel
Good experience with first order
Good range of products received in a mystery box, good value too.
10 May 2023
Reply from Duelautocare
Thank you very much for the feedback on our mystery box.
Team duel
Great products and super quick delivery.
2 May 2023
Reply from Duelautocare
We really appreciate you taking time to give us your feedback and look forward to your future custom.
Team Duel
Excellent quality 👌
9 May 2023
Reply from Duelautocare
Thank you very much for the positve review.
Team Duel
Still not received item over 2weeks…
Still not received item over 2weeks since i paid for it
6 May 2023
As always great products
As always great products, the new aftershave airfreshner is amazing.
5 May 2023
Great Company great products
Great communication from start to finish. Fantastic products. Contacted with an estimated date of arrival for the products that I wanted but we're not in stock.
2 May 2023
Class act
Small problem with order which was kindly rectified straight away. Quality products keenly priced. Been back several times.
4 May 2023
Delivered on time and well packaged and…
Delivered on time and well packaged and is a very good product
26 April 2023
First time purchase of Tyre and trim…
First time purchase of Tyre and trim dressing. Stunned with the result. Just wish I had taken before and after pictures!
Also ordered the mystery box. Fantastic value in the box with a range of really useful products
11 May 2023
Unprompted review
Thanks again for fast delivery and…
Thanks again for fast delivery and great customer service !
In a world we’re customer care is vanishing this company exceeds expectations
2 May 2023
Amazing customer service!
Sam provided the BEST customer service. He is very willing to help explain the selection of products and is happy to tailor any requests on purchase.
24 April 2023
Excellent products
27 April 2023
Really bad handling and delivery, disappointing customer service
Anything that could go wrong with delivery went wrong (delivery to NL). Had to contact Duel myself to ask what happened with my order. They shipped a new order. In total I waited for about a month to be able to collect the goods I ordered (ordering date 9th of april). Package did not get delivered and I had to contact Duel by myself again. They told me I have to collect my package at the carrier depot, while I have had no information about this. Payed € 11,95 shipping costs! Can you believe this?! At arrival, to my surprise an extra € 23,42 was charged for VAT! In this way this was getting a very expensive and annoying order for me and the delivery and tracking information weren’t even up to date. Dear Duel wherefore did I pay 11,95 shipping costs? Very disappointed about the handling and customer service as well. Oh yeah, almost forgot to mention that I got the small 100ml ‘Nitro’ quick detailer as a gift with my replacement order, as if this would make up al off the energy I had to put in and all of the frustration I got from this order.
I was looking forward to use Duel products for the first time, but now I am feeling all frustrated to be honest..
8 April 2023
Reply from Duelautocare
Hi Brandon,
We are sorry that the carriers lost your original order. once we were made aware of this issue we promptly arranged for a completely new shipment to be sent out to you which from the tracking information you were receiving provided you with the following information.
Exported from ourselves on 21/4/2023
Received into your country on 24/4/2023
Cleared customs on 26/4/2023
Received at your local delivery depot on 26/4/2023
Noitified of an insufficient address which was provided by yourself on 28/4/2023
Notified that you are now required to collect from your local depot on 28/4/2023
You collected the parcel on 5/5/2023
As the buyer it is your responsibility to action and keep up to date with your tracking updates, we can not do this on your behalf, unfortunately.
Shipping costs apply to all European destination orders and following Brexit back in 2020 any products imported into Europe from the UK will carry a import duty cost. This is detailed in our shipping information and as you can appreciate, completely out of our control.
The 'gift' was infact a sample product which is something we include from time to time in all of our orders, it's our way of getting our customers to try and sample even more of our awesome products.
Shipping troubles aside, we truly hope you do enjoy using our fantastic products and look forward to your thoughts once you have put them through their paces.
Many thanks
Team Duel.
Great help and communication when order…
Great help and communication when order was delayed. The mystery box was also above expectations. Will definitely be ordering more items.
26 April 2023
Reply from Duelautocare
We are so sorry you had a small delay on the order, but glad to resolve it in a prompt manner. Thank you for your custom.
Team Duel
Reply from Duelautocare
Thank you for the continued custom and support.
Team Duel
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