Duelbits.com Reviews 316

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the variety of games available and the responsiveness of customer support, often highlighting quick replies and helpful interactions. People also frequently mention the speed and ease of deposits and withdrawals, with some describing them as instant and hassle-free. The website's interface is often described as good and easy to understand, contributing to a positive user experience. However, some people were dissatisfied with the withdrawal process, reporting significant delays and difficulties, especially when attempting to withdraw winnings. There are also concerns about account verification (KYC), with some users stating that requests for verification only arise when they try to withdraw, leading to frozen funds or account closures without clear explanations. A few other people also felt that customer service could be unhelpful or even rude in certain situations, and some noted issues with the website's features, such as the lack of a search button.

What people talk about most

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the support staff, highlighting... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report significant... See more

Website

Reviewers mention ambiguous feedback about the website. While some customers praise the site as great, easy... See more

User experience

Users describe ambiguous interactions with user experience. While many consumers praise the platform's... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent, professional, and... See more

Based on these reviews

Rated 3 out of 5 stars

Edited: Issue resolved received funds after 16 days. I put300$ on my Duelbits account, played in sports had few winnings some losses, but I gained around 700$, I tried to withdraw 250 more than tw... See more

Company replied

Rated 4 out of 5 stars

Overall, great site, compared to other online gambling sites. Deposits and withdrawals work perfectly. Rewards are good as well, daily, weekly, and monthly rakeback. Cool blackjack games as well. Only... See more

Company replied

Rated 4 out of 5 stars

Had them ask me kyc just because i won some money which honestly is a shady practice for a crypto casino, but since in the end they approved it even tho im from restricted country have to be fair, the... See more

Company replied


Company details

  1. Casino
  2. Bookmaker
  3. Online Casino or Bookmaker

About Duelbits.com

Written by the company


Contact info

3.3

Average

TrustScore 3.5 out of 5

316 reviews

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Rated 1 out of 5 stars

Beware – Bet Accepted at Worse Odds Without Consent

I placed a bet at 2.20 odds, and Duelbits accepted it at 1.83 without showing me an odds change confirmation. I never agreed to those odds. Support refused to void it and hid behind “system logs.”

This is not fair play and would be illegal in any regulated sportsbook. I have wagered over $350k on Duelbits, and they still treated me like this. If you value fair odds and transparency, avoid Duelbits.

29 August 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Thank you for your feedback and for highlighting your concern. We have reviewed the details of your bet carefully. On your account, the “Accept all odds changes” option was enabled in your bet settings (this setting allows bets to be placed automatically at the new odds if they change at the moment of confirmation).

This feature is designed to prevent bet rejections during quick odds movements, especially in live markets.

If you prefer to always receive a confirmation before any change in odds, you can adjust this in your settings by selecting “No odds changes accepted” or “Accept higher odds only.”

We understand your frustration, and we’re sorry this wasn’t the experience you expected. Transparency and fair play are important to us, which is why we provide these configurable options so players can choose the way bets are handled.

Thank you again for your feedback — it helps us improve how we communicate these features to our players.

The Duelbits Team

Rated 5 out of 5 stars

Very good staff

Very good staff, working down to the last detail

19 August 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Thank you for your kind words. We are glad to hear you have had a positive experience with our team and we will continue working hard to provide the best support possible.

Rated 5 out of 5 stars

They aight

Update: I got my withdraw, as said, 72 hours for a manual review, however i think this was only a one time thing, as when i won 347$ I got my withdraw pretty much instantly in ETH. Duelbits, I was wrong, sorry about that.

16 August 2025
Unprompted review
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Reply from Duelbits.com

Thank you for updating your review. Withdrawal times can vary depending on the checks required, but in most cases, they are processed quickly once verification is complete. We are glad to hear your funds were received and that your recent withdrawal was instant.

Rated 1 out of 5 stars

Duelbits confiscated $4000 from my balance

Duelbits took $4000 out of my balance. I reported this on several platforms (bitcointalk and casinoguru, etc) and the verdict of Casinoguru is that Duelbits offered insufficient evidence. I am a well known player in the gamble community with a positive reputation. In 4 years of playing on several platforms with more then 50m wager I never encountered that a casino stole money out of my account. Duelbits wont even pay it back after being called out for it and casinoguru chose my side and the result was Duelbits is in the wrong. They don't care. Please be aware of this casino, and do some research first for considering a deposit. Best regards and play safe.

Update
As a reply to their reply:
They don't have any evidence, I did not abuse their wager tournament in any way. Casino.guru took the case and their verdict was the same: Duelbits don't have any evidence of the things they make up. They took 4k out of my balance, and did not give it to the 2nd place, but pocketed it themself. Its simply theft and don't believe a thing they say. Just check the most recents review, duelbits started to skem it seems.

5 May 2025
Unprompted review
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Reply from Duelbits.com

Hi

We’ve carefully reviewed your case and already communicated our final decision directly to you. As stated in our Terms of Service, Duelbits reserves the right to exclude any player or group of players it deems to be abusing a promotion or engaging in fraudulent activity.

We understand your disappointment, but our decision is in line with these terms and remains final.

Rated 5 out of 5 stars

Good customer service, good rewards

Good customer service, easy to use website, and very good reward system imo.

13 August 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Thanks a lot for your review! 💚 We’re happy you find the site easy to use and that our rewards and support hit the mark. We’ll keep working to make sure your experience stays just as smooth and rewarding.

Rated 1 out of 5 stars

Duelbits stole my 7k balance

I've had my Duelbits account since 2022 which I've used off and on and lost around 5k in their casino. Last week I started using it to place sports bets, even requesting higher limits which they agreed to. I had lost 5k in their sportsbook before they suddenly locked my account and requested full KYC verification. I submitted every document they asked for but they just stopped responding to my emails and permanently banned my account, stealing my entire 7k balance. The industry standard when sportsbooks ban/limit you is to honor the remaining bets and cashout your balance, but the scammers who run Duelbits will take any chance they get to steal all your funds.

5 August 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We’re sorry to hear about your experience.

Please note that accounts may be closed if they are found to be in violation of our Terms of Service, and in such cases all transactions are handled in accordance with our policies. Our records indicate that your remaining balance was withdrawn prior to the account closure, so there are no outstanding payments.

If you believe there is anything still unresolved, please reach out to us at support@duelbits.com and we will be happy to review it further.

Thank you.

Rated 4 out of 5 stars

casino

Had them ask me kyc just because i won some money which honestly is a shady practice for a crypto casino, but since in the end they approved it even tho im from restricted country have to be fair, they paid me out so im changing my review. But still, if you want to kyc then do it before you let deposit not when i try to withdraw.

26 July 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Thanks for updating your review — we appreciate your fairness.

We understand your concerns about KYC timing. While Duelbits is a crypto-first platform, we’re also committed to compliance and responsible gaming. In some cases, KYC is triggered at withdrawal or due to account activity, not at deposit. That said, your feedback is valid and we’re continuously improving the process.

Glad to hear your withdrawal was completed successfully!

Best regards,

Rated 1 out of 5 stars

STAY AWAY FROM THIS CASINO

STAY AWAY FROM THIS CASINO. A lot of casinos in the market appreciate their players. I was playing one year here i wager over 3 millions and form the time i start losing over 20-30k i asked for a bonus and they never give. Support is hironic and understand what ever they want to understand. Some games are totaly rigged. Also some game theys are not playing. And when you asked them they told they are fine.

18 July 2025
Unprompted review
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Reply from Duelbits.com

Hi Marivar,

Thanks for your feedback, and we're sorry to hear about your experience.

We always aim to treat players fairly, and while bonuses are issued based on recent activity and several other factors, we regret if you felt overlooked. Regarding game fairness, all our third-party games use certified RNGs, and our Duelbits Originals are backed by a Provably Fair system, allowing you to verify outcomes yourself.

We’re also sorry if any support interaction felt dismissive — that’s not the standard we aim for. Feel free to reach out with your username so we can look into this further and assist you directly.

Best regards,

Rated 1 out of 5 stars

Quickly limits

I deposit 30eur , win some bets and after one week they limited my acc for 2-3eur . Regrettable
They don't like a winning players

3 July 2025
Unprompted review
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Reply from Duelbits.com

Thank you for sharing your experience. We regret to hear that the account limitations have affected your enjoyment of the platform. Please note that eligibility for promotions and certain features is determined in accordance with our internal policies and terms of service. While we understand this may be disappointing, such decisions are made at our discretion to ensure fair use. We appreciate your understanding.

Rated 1 out of 5 stars

Do not ever join to their in-site chat.

Do not ever join to their in-site chat.
The moderators misunderstand everything and directly mute you without warning, the person in the chat said "Im gonna put stick to your mouth" to someone and I said "me too". They thought im begging and muted me for 4 hours. Also for in-site features they havent added Search button for sportsbook for 3 years, this explains everything.

17 June 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Thank you for sharing your feedback.

Our in-site chat is moderated to ensure a respectful and safe environment for all users. Actions such as mutes or restrictions are applied in line with our community guidelines to maintain that standard. We encourage everyone to be mindful of how messages might be interpreted in a public setting.

Regarding your comment on sportsbook features, we appreciate all suggestions and continuously review user feedback as we work on platform improvements.

Rated 4 out of 5 stars

Great casino

Great casino, really user friendly and great support service

13 June 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We're glad you found our casino user-friendly and that you had a great support experience. Thank you for your positive feedback!

Rated 5 out of 5 stars

Duelbits, one of the bet

One of the best casinos I have ever used. It is super user friendly and runs hitch and glitch free. The withdrawals are instant and that’s what impresses me the most.
I’ll gladly recommend to everyone.

13 June 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We're happy to hear that you find our casino user-friendly and reliable. It's great to know the instant withdrawals impressed you. We appreciate you recommending us!

Rated 4 out of 5 stars

I love the overlay of the project 😍

I love the overlay of the project 😍. And I must say they are real

14 March 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We're happy to hear that you love the project's overlay. We appreciate you letting us know that you find them authentic. Thanks for the feedback!

Rated 5 out of 5 stars

Just the Best

Literally the best Casino ever, I wish I had met Duelbits before I met others, I am more interested in the vast games, transparency and the ease of withdrawal, also highly easy to navigate. An A game here, you should try it

13 June 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We're happy to hear that you find our casino to be the best! We appreciate your highlighting the vast game selection, transparency, easy withdrawals, and navigation. Thank you for your positive feedback; we're glad you enjoyed your experience.

Rated 4 out of 5 stars

Today I had a big problem

Today I had a big problem. My account was closed and they dont even allow me to withdraw my funds. They decided that some other people were betting from my account. They just stole my money. Officially the worst bookmaker i have ever bet with.

Update. Today they opened account for me. And I was able to withdraw my funds. Problem solved.

10 June 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Thank you for sharing your concerns. In some cases, accounts may be temporarily restricted due to unusual activity as part of our standard security checks. These steps help protect both users and the platform.

We are glad to hear the matter has been resolved and that you were able to access your funds. If you have any further questions, our support team is available via live chat or by email at support@duelbits.com.

Rated 1 out of 5 stars

Did not pay out when i joined and won…

Did not pay out when i joined and won in their free to play tournament.

23 May 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Thank you for your feedback, PatX_Game.

We would like to clarify that all promotional tournaments, including free-to-play events, are subject to specific terms and conditions. These outline eligibility requirements, prize distribution rules, and any verification processes that may apply before rewards can be issued.

In order to maintain fairness and integrity across all our promotions, accounts must meet all stated criteria. If a participant does not meet these conditions or if verification steps are not completed, rewards may not be granted.

We encourage all users to review the terms attached to each promotion to ensure full understanding of how prizes are awarded.

If there are any questions about a specific tournament, our support team is available to help via email at support@duelbits.com or through live chat.

Thank you.

Rated 5 out of 5 stars

Fast withdrawals,bonuses and very…

Fast withdrawals,bonuses and very friendly and fast responsive live chat.. overall 10/10 recommended give it a try you won't regret.

8 May 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Thank you for your kind words! We're thrilled to hear you've had such a positive experience with our fast withdrawals, bonuses, and friendly live chat support. We strive to provide our customers with the best possible service, and your feedback is greatly appreciated.

Rated 5 out of 5 stars

I've had an outstanding experience with…

I've had an outstanding experience with this online casino from day one. The games are high quality, run smoothly, and there's always something new to try. Deposits and withdrawals have been fast and hassle-free, which is a huge plus. Customer service is responsive, friendly, and genuinely helpful—something you don’t always get elsewhere. Most importantly, I feel safe and valued here. Highly recommended for anyone looking for a trustworthy and entertaining platform!

6 May 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

We're thrilled to hear about your positive experience! It's wonderful to know you've enjoyed our game selection, smooth gameplay, and our commitment to fast and reliable transactions. We're also delighted that you've found our customer service team to be responsive, friendly, and helpful. Your trust and confidence mean a great deal to us, and we're dedicated to providing a safe and enjoyable gaming environment for all our players.

Rated 1 out of 5 stars

Scamming thieves withholding winnings but gladly taking deposits

Over 2 weeks and I still haven’t been able to withdraw my winnings of $150. I have uploaded my license more times than I can count and taken a million photos in different lighting, angles, etc. but it keeps getting denied. There are other casinos online who will allow you to withdraw your funds (and much larger amounts) with no issue. This one I have had the worst luck on (gambling & withdrawing) . Loss after loss after loss - then the one time I win a little bit of money and want to take it out, I can’t. But they gladly allowed me to deposit without any KYC and risk my hard earned money on their site but not payout in the one rare instance where I win. Shady, horrible customer service, horrible odds, 0 urgency to help customers, shitty rewards system, shitty user interface, and the list goes on. All of the good reviews on this site for Duelbits are literally their staff or paid for reviews by Duelbits to try and offset the endless supply of bad reviews. Just let me take my money out and close my account permanently.

2 May 2025
Unprompted review
Duelbits.com logo

Reply from Duelbits.com

Thank you for your feedback. We're sorry to hear about your experience.

Please understand that for security and regulatory reasons, we are required to verify the identity of all users before processing withdrawals. This is a standard practice across all reputable platforms. We only accept legitimate, government-issued documents that meet verification standards, and we cannot proceed until these requirements are met.

We are unable to discuss the specifics of any individual account for privacy and compliance reasons. We strongly encourage you to reach out to our support team directly via live chat or email so we can provide further assistance.

We appreciate your patience and understanding.

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