Dukascopy Bank SA Reviews 802

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the banking services, with some highlighting the human support provided and the speed of transfers. Some users also found the trading platforms to be fast and responsive, and several expressed satisfaction once their accounts were fully approved and operational. However, some people were dissatisfied with the customer service, describing it as inconsistent, unhelpful, and unresponsive, with some experiencing ignored comments and a lack of proper explanations for issues. There are also concerns regarding the website and app, with users mentioning old systems, loading delays, and a lack of self-service options. Additionally, some customers reported negative experiences with the response times for verification, limit increases, and issue resolution, citing delays and a lack of communication.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. Many customers report issues such as hidden charges,... See more

Service

Users describe ambiguous interactions with service. Many customers report painful banking experiences, citing... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service. Many customers report a lack of proper... See more

Website

People report negative experiences with the website. Customers express frustration over a lack of clear... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report significant delays,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We would like to have the offers of virtual csrds in Algeria , because we do have transfers all the time as we work on the tourism , we would like to have a vision to our region. Otherwise till now... See more

Company replied

Rated 3 out of 5 stars

Thank you for your reply. In my review and findings Here are the inefficient parts of the Dukascopy Binary platform : 1) The platform takes a long time to open if your mobile suddenly ru... See more

Company replied

Rated 3 out of 5 stars

Seems like prestige bank but hearing that Indian accent in verification phase made me a bit skeptical

Company replied

Rated 1 out of 5 stars

I have been trying for a couple of months to obtain a payment card. Whoever is providing the advice in the background do not look at my issues and ask basic questions but when you tell them it's not w... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Dukascopy Bank is a Swiss innovative online bank based in Geneva, Switzerland, providing Internet based and mobile trading services, banking and other financial services through proprietary technological solutions. Dukascopy Bank is regulated by the Swiss Financial Market Supervisory Authority FINMA both as a bank and a securities firm. Dukascopy Bank provides: - 19 years in the market - 1200+ trading instruments - Deposit protection upto CHF 100000 per client - Large liquidity pool - ECN trading technology - Low spreads -from0,1 pips on EUR/USD; - Instant order execution; - Wide variety of trading platforms, JForex, MT4, Forex mobile - Swap free accounts upon request


Contact info

  • Route de l'Aéroport 21, 1215, Le Grand-Saconnex, Switzerland

  • dukascopy.com

2.8

Average

TrustScore 3 out of 5

802 reviews

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Replied to 90% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Great appliucation but I need enhancement

I like the application but I believe that some enhancement can be made, I would like to see in the pattern analysis the price forecast or prediction.

29 May 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Ihab,

Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!

Best regards

Rated 5 out of 5 stars

JFOREX - THE BEST TRADING PLATFORM FOR ANY & EVERY KIND OF TRADER

JFOREX - THE BEST TRADING PLATFORM
Their JForex Platform is next to none; not even the widely sought after TradingView.

LOWEST TIMEFRAMES - SECONDS & TICKS
Its second and tick timeframes are not timebound. Surprisingly, the candlesticks are so glaring; even down to 4 seconds; that you can easily pick out single, double, and triple candlestick patterns. Both second and tick timeframes are unique allowing for speed-light entries. This is a great plus for SCALPERS.

CUSTOMIZABLE ALERT SYSTEM
JForex's customizable alert system is great. You can have your custom sound alert (created by you) when the price gets to where you decide to make entries. You just make a voice recording in .wav format and attach it to their alert platform. I also simply love the provision to set alerts on indicators. This is wonderful. I make use of this on the Stochastic Oscillator.

MULTIPLE CHARTS ON A DISPLAY - CHART TILING
The allowing of multiple charts displayed on a screen of up to 60 charts is simply a charity. All you need is just a large display to accommodate the many charts.

BACKTESTING CAPABILITIES
Is it to talk of the backtesting capability that goes into periods long past, unlike Tradingview which has restrictions on the amount of past data viewable; even on the Tradingview premium plan? JForex will allow you access to seconds timeframe of more than 10 years back!

CUSTOMIZABLE TEMPLATES & WORKSPACE
Jforex allows for the creation of a custom-made view of every chart displayed. You can have as many indicators as you want and save them for display on every chart of your choice. You can also save your entire workspace either to the cloud or to your device.

GRAPHICS DISPLAY
JForex has this profound graphic display that enriches views. You might be tempted to get glued to the platform due to the quality graphic display. As a graphic artist, I really appreciate this platform.

DRAWING TOOLS
I dove my cap for the very user-friendly drawing tools. I am fascinated by the ease of labeling tools at the point of opening or drawing them.

CONCLUSION
JForex platform of Dukascopy Bank SA is simply THE BEST for any and every kind of trader.

-Favour Igbalade-Afariogun Plustwothreefour Zero80three6zero2three3sixfour

28 May 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Client,

Thank you so much for your positive feedbackt! We are thrilled to hear that you are satisfied with your experience.

I kindly inform you that we shall consider your request for future feature requests

We value your support and look forward to serving you in the future!

Kind regards
Dukascopy support

Rated 5 out of 5 stars

Dulascopy chat service

The chat service works wonderfully and answers quickly and precisely

24 May 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Tomas,

Thank you so much for your positive feedbackt! We are thrilled to hear that you are satisfied with your experience.

I kindly inform you that we shall consider your request for future feature requests

We value your support and look forward to serving you in the future!

Kind regards
Dukascopy support

Rated 5 out of 5 stars

One love forever

Loving the JForex platform and SDK for my trading project. The comprehensive API is a dream, making strategy coding and backtesting a breeze. The charting tools are top-tier, and custom indicators took my analysis to new heights.

The multi-currency support is a lifesaver, making global trading a cinch. There are a few rough edges, like some outdated trade execution docs, but overall, it’s a powerhouse.

Big props to the documentation team for the detailed guides. My main feedback? Keep innovating and supporting us auto-traders (PLEEEASE). You’re setting the standard in this space.

Big shoutout to the Dukascopy and JForex team(s)!
Alex.

21 May 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Alexander,

Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!

Best regards

Rated 5 out of 5 stars

Beautiful

Beautiful. Love the updates and adjustments.

21 May 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Ifeanyi,

Thank you so much for your positive feedbackt! We are thrilled to hear that you are satisfied with your experience.

I kindly inform you that we shall consider your request for future feature requests

We value your support and look forward to serving you in the future!

Kind regards
Dukascopy support

Rated 1 out of 5 stars

I would not recommend DUKASCOPY to…

I would not recommend DUKASCOPY to NOBODY. Any ACCOUNT MANAGER assigned to your account THINKS... they OWN THE COMPANY. They have SO MANY EGO issues. You can feel it when they RESPOND to any email AFTER WEEKS.... Much of the customer support SOUNDS like THEY ARE RUSSIAN or from neighbouring territories . If you say something in English and if they MISUNDERSTAND by chance what YOU ASKED....because ENGLISH IS NOT THEIR FIRST LANGUAGE, your ACCOUNT and LOGIN DETAILS WILL BE IMMEDIATELY....BLOCKED and you pretty much say GOODBYE...to your Funds as THEY STOP RESPONDING. PERIOD....

DICKAS neither sounds like a BANK nor something your MONEY can TRUST.

DUKASCOPY is SUPER QUICK to debit ANY FEES, but WAIT DAYS and WEEKS to RESPOND to queries.

HOW CAN SOMEONE TRUST THEM WITH THEIR OWN MONEY???

NOTE: Their in-house JFOREX mobile platform LIVE CHARTS are VERY VERY SLOW...in this MODERN AI- age. They are still STUCK in their Dinosaur Era SLOW age. I use MT4 & MT5 LIVE Charts side by side on my mobile and iPad and they are way....faster than their in-house JFOREX PLATFORM. Their live Charts are lagging even if you are using 5G network. They have menu OPTIONS on their app to MAKE THE LIVE CHART FAST, FASTEST and AUTO. Why would you do that??????? Even on FASTEST... the LIVE CHART IS SLOW. The MOMENTUM MOVE is ALREADY OVER....on Mt4 and Mt5 whilst on DUKASCOPY APP it's JUST STARTING.....and then ABRUPTLY and SUDDENLY .... it jumps to the current Mt4 / Mt5 live chart PRICE. So you can imagine their other services. Nothing has changed over the years. They are sitting on their DINAUSAUR AGE LAURELS.

REMEMBER: U.K. came out of E.U. in 2020. But the ACCOUNT MANAGERS of DICKAS like KISSING a r s e. They REPORT to H M R C annually that we have an account with them in SWITZERLAND, WITHOUT.... H M R C REQUESTING INFORMATION, just because they have a SHARE POLICY with U. K., even for a tiny $1000 Trading account. They want to show U. K. how they like to kiss a r s e and bend their backside to the Queen and now the King, but...STILL CAN'T IMPROVE THEIR OWN CUSTOMER SERVICES and TRADING CONDITIONS for Traders IN SWITZERLAND. PATHETIC A R S E kissing Account Managers....

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Very human customer support

I opened a bank account in Dukascopy in December 2023. Since then, I have reported minor technical problems to their 911 customer support, who always answered and solved them! That's amazing. Please, folks, never lose your human touch. Such an approach means a lot in a world dominated by AI and giant hermetic corporations.

6 December 2023
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Oksana,

Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!

Best regards

Rated 4 out of 5 stars

JForex3 Platform review

Previously I use JForex4 platform for quite sometimes, and found that the platform updates frequently but user experience is getting worst instead of getting better. Then I switch to older version JForex3 platform which I found it more stable and user friendly, this is a good platform I will continue to use, please do not make unnecessary update to this platform. Compare to MetaTrader platform, jForex is a better & versatile choice.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Everything in this platform is…

Everything in this platform is perfectly layout and it's easy to navigate. The speed is very efficient and I love using it, plus I highly recommend this for any newbie or professional trader for both charting trading activities.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

just a cool platform

I am a demo user, not quite a client in the proper regard but my satisfaction with the JForex platform is unmatched. previously I have been studying Price Action from the more common MT5 platforms from my brokers, they are okay but their customisability is dwarfed when compared up against JForex. I love the fact that even when analysing past data, timeframe shifting brings you exactly where you were when shifting between timeframes. I love the amount, too; of data you can access. (e.g. you may view 1 minute charts all the way from 2019) that is just crazy. You may decide what timezone you wish your Daily candle to open in... in my opinion, Jforex makes buying a Tradingview membership look like a waste of money. I say this because all the useful features you'd want to buy Tradingview for are readily available here on JForex for absolutely free. If JForex would start charging for their service, I'd much probably even still consider them than Tradingview, in my humble opinion.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

Opening an Account

This review is about opening an account procedure only. I applied for an account and noticed that the procedure took days without response. Given the limited banking they offer and the reviews here, I opted to move to another bank and requested to withdraw my application. They responded that they forwarded the request to the responsible department and I didn't hear back. I assume the application is discarded. More transparency and better communication from the bank's side would have been appreciated.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent client support

I would like to share my experience with the support team of dukascopy. They provided help and was in touch with all the issues i had, and they were very quick to respond and so professional.
The app looks great and easy to use, it is also full of features compared to other online banks.

12 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Mohamed,

Thank you for your kind review! We're thrilled you enjoyed our services. Your feedback is appreciated and helps us continue improving. Let us know if you need anything in the future!

Best regards

Rated 5 out of 5 stars

I´m enjoying the backtest platform

I´m enjoying the backtest platform, more than I expected for a free platform

9 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Venâncio,

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!

Best regards

Rated 5 out of 5 stars

Awesome

Awesome, easy to use and you can backtest all the way back even with the 1m chart.

8 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Asil,

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!

Best regards

Rated 5 out of 5 stars

A very user friendly platform

A very user friendly platform, Easy back testing and correct trading data. ThumbUp to you guys

8 April 2024
Unprompted review
Dukascopy Bank SA logo

Reply from Dukascopy Bank SA

Dear Mohamed,

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our services. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you ever need anything, don't hesitate to reach out. Thanks again for choosing us!

Best regards

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