The actual product - a leather lead - is very nice. The delivery is so delayed though. I think it came from the EU and was snagged in all the red tape and customs stuff inserted since brexit. A pity... See more
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Firstly, my order took over 3 weeks to arrive, not 3-5 days. I expected and was very happy with an extra delay as the order was shortly before Christmas (18th Dec). However, there were no updates... See more
Company replied
Took a little time to arrive but is good bed and CT likes it. However I asked for a brown one which looked not dark but beige colour but I got pink which is the color I would not have chosen but it's... See more
Company replied
Delivery was a little slow, which is why only 4*, customer service was excellent when I reached out about delivery being slow and I got my product (which works very well, anti bark collar that uses vi... See more
Company details
Written by the company
Bij ons vind je alles voor jouw geliefde honden en katten, van hoogwaardige accessoires tot speelgoed en verzorgingsproducten. Onze missie is om jouw viervoeter het allerbeste te geven, met liefde en zorg geselecteerd.
Contact info
Kanaaldijk-Noord 111, 5642 JA, Eindhoven, Netherlands
- Info@dukescoop.com
- dukeandscoop.com
3.0
Average
857 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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Money stolen. No refund. No action.
This company has now told me twice they refunded me after never sending anything. Mind you, they never directly reply to anything and send AI emails at like three week intervals. Now they said they’ve escalated my refund problem to another team. I’m basically sure I will never see this money again. So, basically they have just stolen money.
15 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the extreme frustration and the time it has taken to address your refund. Please be assured that if your case has been escalated to our specialized team, it is to ensure the transaction is tracked and finalized correctly. We certainly do not intend to withhold your funds. Please provide your order details here; we will check the status of this escalation immediately, verify the refund with our payment provider, and make sure this is resolved once and for all.
6 week shipping time
Didnt receive my order for probably 6 weeks or so. Had to chase them. Took like 2 weeks to respond. Was told it would be dispatched soon. Was not dispatched for atleast another 10 days/2 weeks. Terrible service.
15 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the long wait and the repeated delays you’ve experienced over the last six weeks. It is unacceptable that it took two weeks to respond to your inquiry and that the dispatch was delayed further after we spoke. This is not the standard of service we aim for. Please provide your order details here; we will investigate the status immediately and make sure to make it up to you for the frustration caused.
Absolute scam outfit
Absolute scam outfit. Ordered a dog collar, waited many weeks to arrive. When arrived it was too small. When asked for a refund I was offered a larger size at half the price. Said no, and had to pay postage to send back which cost £12.00. One month later received my parcel returned with a sticker saying refused. Now there not answering there emails.
Absolute SCAM outfit. BEWARE
20 January 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the frustrating experience you’ve had with the sizing, the return process, and the lack of communication. It is never our intention for a return to be refused or for our customers to be left without answers. We take this very seriously and want to investigate why your parcel was returned and ensure you are not out of pocket for the shipping costs. Please provide your order details here; we will check our records immediately, address the communication gap, and make sure this is resolved and made right for you.
Quick delivery and dog coat fits my new…
Quick delivery and dog coat fits my new puppy just lovely. Well made and should last her a wee while.
Will come back to buy a bigger size when she needs it.
13 April 2026
Unprompted review
Order not received. No customer service
Order not correct. Tried cancelling via 7 emails and messages on Facebook. I paid £56 for a harness not received nor refunded. Now over a month so will have to claim through my bank. Do not use this company
12 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the trouble with your order and the lack of response to your messages. It is never our intention to ignore our customers, especially regarding cancellations and refunds. We want to resolve this for you. Please provide your order details here; we will check our records, process your £56 refund right away, and make sure this is settled to your satisfaction.
Nice quality leather lead
The actual product - a leather lead - is very nice.
The delivery is so delayed though. I think it came from the EU and was snagged in all the red tape and customs stuff inserted since brexit. A pity because the leather is good quality and the lead is well made.
7 April 2026
Unprompted review
Reply from Dukeandscoop
Thank you for your feedback! We are so glad to hear that you find the leather lead to be high quality and well-made. However, we sincerely apologize for the delivery delays. Navigating the post-Brexit customs requirements can occasionally cause unexpected hold-ups, and we are working hard to streamline this process for our UK customers. We appreciate your patience and are happy that you are pleased with the actual product!
This is a fraudulent company
This is a fraudulent company. They are dropshippers sending out trash from Temu and taking weeks to months to send it, all the while sending fake emails to say the order is being processed and has shipped, when it hasn’t. Then when you want to return items, you can’t. They refuse to give you returns information and refuse refunds. They are being reported to trading standards and I strongly recommend anyone who has used this repugnant company, to report them too. Absolute scam business with fraudulent claims on their website and with zero intention of maintaining proper standards of trade and consumer rights. I will take this all the way. DO NOT USE THEM.
11 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the extreme frustration and the negative impression you have of our company. We want to assure you that we take consumer rights and trade standards very seriously, and it is never our intention to withhold return information or refuse refunds for valid claims.
We would like the opportunity to address your specific case and investigate why you haven't received the return instructions or the refund you requested. Please provide your order details here, as requested via Trustpilot; we will contact you directly to ensure your issue is resolved and your consumer rights are fully respected.
The Wrong Size
I ordered wrong size and explained to Duke and Scoot and they were so kind and patient with me.Will definitely deal with them again.Thank you .
Jen and Barney.x
8 April 2026
Unprompted review
Very poor service as no communication
Very poor service as no communication, still no product after 2 weeks wait. Scam!!!
28 March 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the lack of communication and the delay you've experienced. We assure you that we are not a scam; we take every order seriously and aim to deliver as quickly as possible. Sometimes issues occur during transit, but we always resolve them. Please provide the order details we have requested via Trustpilot; we will investigate the status of your package immediately and ensure this is solved for you.
Placed a order of nearly 160.00 worth…
Placed a order of nearly 160.00 worth of products have emailed numerous times and haven’t got a response order not even been shipped and it was ordered 2 weeks ago unless the company contact me I will have no choice to dispute the transaction as goods not received
28 March 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the lack of communication and the delay with your order. We prioritize every customer inquiry, and we apologize that your emails have not yet received a response. We want to prevent a dispute and resolve this immediately for you. Please provide the order details we have requested via Trustpilot; we will check the status of your shipment right away and ensure we provide a proper solution to make this right.
Delivery takes a while, but worth the wait!
Delivery takes a while from the Netherlands to the UK (3 weeks?), but I have recommended the pet tracker to friends as it's really useful and good value. Worth the wait!
21 February 2026
Unprompted review
Good quality cat collars very good…
Good quality cat collars very good customer service
3 April 2026
Unprompted review
Slow Service
Placed an order on the 18/3, it’s now 3/4 and still not received my order?
11/4 - finally received the order and items seem to come from TEMU. WONT USE THIS COMPANY AGAIN
3 April 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the delay in receiving your order. We want to ensure you are completely happy with your purchase, so if you have any issues with the products themselves, please contact us. We will fix any problems or ensure you are satisfied. You can also provide your order details here; we will contact you directly to address your concerns.
quick checkout, no headaches
Simple website and easy checkout. Found the dog harness I needed in minutes. Delivery came on time. No issues.
9 March 2026
Unprompted review
Placed an order for a dog collar which was too small
Placed an order for a dog collar which arrived after 3 weeks of waiting. The collar was tiny and wouldn't fit.
After following procedures for returning the item, I am still awaiting a response on how to return.
I wouldn't recommend buying anything from this company as no correspondence and no chance of returning or replacing items not fit for purpose.
Since this review was placed Dukeand Scoop responded and offered to replace if I returned the item at my own cost, as I had been waiting for over 4 weeks I had already had to buy another collar for my dog. After explaining that my dog couldn't wait this long with no collar they offered a refund of 20% which I accepted just to close the case and move on.
20% refund is better than no refund I suppose.
I still had to purchase a collar from elsewhere.
Good luck to anyone dealing with this company.
4 March 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the delay and for the issues you've had with the sizing and our return process. This is certainly not the level of service we aim to provide. Please provide the order details we have requested via Trustpilot; we will investigate your return request immediately and make sure the issue is solved, whether through a replacement or a refund.
I’ve placed a few orders now and it’s…
I’ve placed a few orders now and it’s been smooth every time. Prices are decent and shipping is quick.
11 March 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry that you feel this way. Please be assured that we deliver every order; even if a package is lost or damaged during transit, we reship it for free. If you have any issues with your order, please provide the order details we have requested via Trustpilot. We will investigate this immediately and make sure the issue is solved for you.
The company is usless
The company is usless, I have been waiting for my order to arrive for over 2 weeks. On their website it states delivery in 3 to 5 working days, this is a lie. Meanwhile they keep emailing me to say what a great job they are doing. They have also stopped replying to my emails asking where the order is and when it will be delivered.
31 March 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the delay and the frustration this has caused. We make it a priority to reply to every email and solve every issue for our customers, so we will investigate why your recent messages were missed. Please provide the order details we have already requested via Trustpilot; we will check the status of your delivery immediately and make sure the issue is solved.
Appalling - avoid at all costs!
Appalling - avoid at all costs. Duke and scoop appears to be a fraudulent company so far.
I ordered two items on their website and paid. Shipping policy says it should be sent out next business day. A week later however and there is no update. I contacted their customer services via email. It states I should have a reply within 24 hours, but it is four days since I raised a ticket online and I have had no reply at all.
The item has not been shipped out yet, I can't get hold of anyone and I have asked for a refund. Still no response from the company at all. Shocking service and seems like a fraudulent website so far.
23 March 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the frustration and that you feel this way about our company. Please be assured that we make it a priority to reply to every email and solve every issue; if you have not received a response, there must be an external issue or a technical error preventing our message from reaching you.
We want to fix this immediately. Please provide your order details here, as already requested via Trustpilot. Once we have this information, we will contact you directly and make sure your issue is resolved and your refund request is handled.
Awful all round 100% dropshippers
Awful all round. I ordered a pet tracking tag and a collar for my cat.
They took over a month to arrive, and the quality is terrible. Save your money and order the same thing on Temu or Aliexpress.
The tracker barely works; the instructions were written in broken English and were difficult to follow. It’s also very flimsy.
The orange collar I ordered has transferred dye onto the white patches of my cat and has given her an itchy, uncomfortable rash on her neck.
I contacted customer services first as I was reluctant to leave a bad review, but they gave me the infuriating advice to wash the collar (a bit late now) and some AI-generated copy on how to use the tracker.
25 March 2026
Unprompted review
Reply from Dukeandscoop
We are truly sorry for the experience you’ve had with your order. This is certainly not the service we want for our customers, and we apologize for the quality issues and the frustration caused by our previous support response.
We take your feedback regarding the product quality and your cat’s reaction very seriously. Please provide the order details we have requested via Trustpilot; we will investigate this immediately and make sure to make it up to you.
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