Dulux Reviews 1,789

We had an issue with the finish of the emulsion which was resolved following our first contact with customer service. Great prompt and understanding Customer service.

Amazing Customer Service Advisor (Saima). They were able to resolve our issue immediately and exceeded our expectation.

The website is confusing. Too much there. I wanted tester pots for a particular colour, but trying to find them was too hard. I got on to customer service and they were superb.

I’m starting to think dulux has been hacked because every paint I have ordered has come out completely wrong. Mint macaroon is grey, duck egg is bright blue, and nutmeg is a dirty white grey. Colour. Even matching colours is also poor and yes I know it’s never the perfect match but when it’s on a different colour chart and doesn’t even resemble the colour you want and it’s non refundable better off staying well away from dulux.this was across three different stores, B&Q, Travis Perkins and brewers, so it’s definitely dulux a system!

My query was fully answered.

A real pleasure talking to a customer adviser who understands AND listens. Viki was really helpful

Sheridan at Dulux Colour in Stevenage was extremely helpful, caring and polite. Super efficient and exceeded my expectations. Customer care was perfect!

What has happened to your brand?
Bought 2.5 of satinwood ONCE off amazon, its like water and glossy, 3 coats and still rubbish coverage!
I bought some few years ago was jelly like and covered good either you have been bought out by the big boys and they do what they do to all takeovers remove the quality from all products for greed or this is fake stuff repackaged ???

Email sent...

Very helpful team. Clear and kind.

Paint is great; pity about the customer service. We went into the store in Gloucester, where I hold an account. Despite the fact that I was choosing and paying for the paint, the salesman consistently addressed my partner ("Sir"). When it was clear it was my account and I was paying, and when my partner left the store, he turned to addressing me ... as "My love". Sort your act out, Dulux. Such sexism gives an excellent brand a very poor image.

I've had a reply from Dulux, below, which hardly makes things better: surely the correct response is to say they will give their staff a bit of training on how to deal with *all* customers politely, rather than acting like I'm not telling the truth?

Absolutely excellent customer service! Had a voucher that had expired and the friendly team responded so quickly to my emails and in such a friendly manner. Was given a voucher code to redeem online. Absolutely delighted.

Contacting Dulux is very easy they reply quickly and solve any issues the best they can.

The response from the team was so quick I couldn't believe it. On top of that the offer that was presented to me was exceptional, I have always stuck to Dulux, and not because of the dog, now I am a follower, thank you.

I must congratulate Viki and her colleagues at the speed they handled and settled this issue. Eleven out of ten.

Saima was quick to respond and sorted my issue out with no problems. Friendly and efficient service. Thank you!

Quick and efficient response

We have just purchased a second batch of Dulux Silver Lichen matt emulsion 1Ltr from your mixing process at wicks in Luton. The new batch is drying significantly darker then the original batch we purchased and does not match the sample swatch. Very disappointed

Dulux quality as expected

I was given Dulux advice on what paint I should use on my banister's, wooden banisters.
I haven't tried the paint out yet so I can't give much more of a review than the person l spoke to was friendly and seem to know what she was saying.