i never received my order & i emailed…
i never received my order & i emailed support 3 times about it and they never even so much as replied. beware.
8 March 2026
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Company details
Written by the company
Dunasty creates thoughtfully designed products that bring calm to parenthood. With passion for beauty, safety and function, Dunasty creates essential products for little ones. Our mission is supplying you with the latest, most interesting, and useful items whilst providing an excellent customer experience. We prioritize your family’s well-being with nontoxic materials like food grade silicone feeding and soothing and we exclusively work with fair trade suppliers to produce high-quality products.
Contact info
United States
- dunasty.com
2.3
Poor
9 reviews
Replied to 12% of negative reviews
Typically replies within 24 hours
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I have not received this item and I’ve…
I have not received this item and I’ve been trying to email them for the longest and no one has responded
23 February 2026
Never received my order
Never received my order and when I reached out to customer service didn't receive a reply.
13 January 2026
This was a fake item.
13 January 2026
BUYER BEWARE
BUYER BEWARE. Dunasty is selling off-brand and fraudulent goods. I bought a Snuggle Me Organic brand baby lounger from them and received essentially an inflatable pool toy. It doesn’t remotely resemble the object advertised on their website (a soft cushion for a baby), nor is it made by the brand they’ve advertised it to be (a reputable baby brand), and I question if this object is at all baby safe (difficult to imagine, as I received something literally inflatable and made of cheap rubber plastic). They are now refusing to give me a refund because I used a discount on my purchase.
13 January 2026
FULL ON SCAM
FULL ON SCAM. I purchased a Snuggle Me Infant Lounger and was sent an Amazon dupe instead. I have been trying to get in touch for a week now with no response to get a refund/return this item.
17 January 2026
Unprompted review
Delivered so fast after I ordered it.
16 January 2026
Zero stars
Zero stars. I am so very disappointed. This lounger is clearly advertised as a true “Snuggle Me Organic” lounger, with pictures from their actual website.. when in truth, it is NOT.
This is a beisurznga lounger, “designed and handinspected in the CHINA”, — exactly how their brochure reads. Again, with pictures from and with the Sunggle Me Organic authentic lounger. This is a fraud. The lounger came in white, in an air tight mailing, with a cover—it is not a moss lounger, as advertised and the reviews lead the buyer to believe, which are obviously fake/paid reviews. Last but not least, this was delivered by Amazon. Not the seller. This is complete fraud and of course, I have yet to receive a response from customer care.
16 January 2026
I was a victim of Bait and Switch
I was a victim of Bait and Switch. I ordered a name brand product and was sent a knock off. I have started a dispute on mn by credit card. Would never do business with Dunasty again!
Update: even after their generic reply, NOT ONE MENTION OF THE BAIT AND SWITCH! Or a resolution!
8 January 2026
Reply from Dunasty
At Dunasty, we take pride in the integrity of our brand and the quality of the products we manufacture and ship directly. Your order was fulfilled via expedited 3-day shipping—a complimentary upgrade provided as a New Year’s gesture to our community. We stand firmly behind our service standards and the authenticity of our goods. It is regrettable that this feedback was shared without first engaging with our dedicated support team to verify your concerns
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