duntery.uk Reviews 389

Was super impressed with the customer service. Maya responded promptly to all.my emails and was very helpful. Communication excellent! And the dress itself was beautiful- accurately sized( I had it made to measure), beautifully made and finished.

Cant be more thankful to Maya for being efficient with emails and queries. Got my little girl’s dress delivered on time and the dress was just beautiful, quality was perfect.

1.It say delivery time 7 to 10 days .I received my dress after 45 day .And after I had to email several times.The shocking was ,when they asked me when is your event ?Don't thing it's ok.
2.The dress didn't fit me ,and looked no the same on the picture ,tvery narrow at the top and very wide at the bottom. I decided to return
3.Shocking ,The emails coming to me ,£26 to be refund and to order another dress,I paid more than £140
4,I have to send back in China I paid £25 for postage and they took me £10 for some fee
5,I spend £170 and received £96 back plus the worries ,this dress was for my son wedding
6.Absoluty not recommended

Please avoid! Trying to look like UK company however the dresses are from
China. I have received dress in wrong colour, different material and different cut and it’s unbelievably difficult to deal with them. They offered me to keep the dress and return 20% which is a bit over £20. Absolutely ridiculous. Waste of money and time

* I am updating this review following the unbelievable response from Duntery some 2 months after my original review! Not exactly helpful or good customer service. You received numerous emails from me so I imagine you know exactly who I am from my initials but regardless you, Maya were extremely unprofessional and unhelpful. I decided to go through the PayPal dispute service and despite them going in Duntery’s favour first off because I refused to pay to return the item based on the many negative reviews, Maya suggesting I lie about the value of the item for customs which is unlawful and the fact I refused to return without a prepaid return label when the seller is responsible for return costs when items are not of a satisfactory quality nor fit for purpose in line with the consumer rights act 2015, but once I appealed and requested formal complaint they upheld my complaint and issued my refund in full. I urge you all to pursue your issues as this company is making a fortune ripping people off. Complete scam company. Disgraceful.

Original review 30.04.24- This company breaches Consumer Law. Advertises as a UK website but is in fact china. I have emailed a complaint and it is not being taken seriously. The company seems to think it does not have to comply with law. Terrible dresses. Sizing is completely off. Dress far too heavy for the straps. Terrible material. Dresses not fit for purpose. Misleading website information. Awful. Stay away from this company.

We found a dress from Duntery but it didn’t have the colour my daughter wanted. When I enquired, Maya replied that the workers can make the dress in the colour my daughter wants.

A couple of days after ordering, my daughter realised that she had given the wrong measurements. I contacted Duntery but wasn’t hopeful that I was in time to change the measurements.

However, Maya from Duntery replied that she had asked the workers to amend accordingly.

Despite this change, the dress arrived in just over 2 weeks after placing the order.

The dress is lovely and fitted like a glove.

My daughter is over the moon.

Maya’s service is amazing and the dress is gorgeous and certainly value for money.

I highly recommend this online shop.

Easy to order and very clear email communication when I asked about delivery date. Dress arrived it is a perfect fit and colour exactly as on website. Very competitive cost

Ordered terracotta satin swatches. Colour arrived just as I wanted. Ordered the terracotta satin ties, and they came a completely different colour. Customer service was dreadful - I asked for a replacement and they said that the colour would be the same because the amount of dye used. So basically, the swatches are a complete waste of time and money.

They refused to refund me. After a battle back and forth, I ended up only getting 20% compensation.

DO NOT order from this site.

Worst experience ever with an online dress company ! The dress was too small and even though the website says easy refunds and returns - it is not true! They emailed me back and forth wanting to give me $24 to keep the dress. I paid $94 for it. I will never go on their website or buy from them again !! So disappointed!!

You have to pay for shipping back and also the shipping fee they paid and only get 80% of a refund after that. Absolutely ridiculous! The dresses also come from China, not the UK! Absolutely ridiculous. Avoid. Avoid. Avoid!!

AVOID THIS COMPANY AT ALL COSTS! Firstly when I decided to order a few dresses so that I could try them on and decide which style suited me better they refused to allow me to do this forcing me to only pic 3 dresses - even though I was happy to then return the remainder and take the 80% refund. Then the dates that I should receive the dress kept getting pushed back and back to the point I would not receive the dress in time for the wedding. They confirmed in email that they had not started the dress and when I asked to cancel as it would not arrive in time they then changed their mind and said the dresses had been made and so now they could not cancel the order. They are still refusing to provide a refund 3 weeks later and are still saying they can only give me an 80% refund if they send the dress despite me saying they can keep the dress to save both parties shipping fees and they would also be able to resell them as I ordered a sample size not custom. Other men Evers of my bridal party have gone to return dresses ( due to them being cheap and if poor quality) only to find the 80% refund is again a lie and there are hidden shipping fees and customs fees to return the items so actually you end up with about a 30% refund. This company is not uk based like their website implies and everything is done in china! Please save your self the weeks of hassle and diss appointment and use another company.

I was very hesitant initially to order because of the many bad reviews on here, however my dress arrived today and it is absolutely beautiful! It matches the image perfectly and the sizing is all correct. Will definitely return to this website. Dress took around 2.5 weeks to arrive.

the dress fit perfect and was delivered great in a nice bag which didn’t leave any dents and i didn’t need to iron it or anything.

My daughter looks really beautiful in the dress I purchased. Fabulous company and would highly recommend

The dress was fantastic, thank you. It was an amazing fit and I got so many compliments on it. I will definitely recommend this company🖤

Terrible company, total scam artists. Website leads you to believe they are UK based, delivery took over 4 weeks and if you need to return they provide every reason under the sun not to, including providing an address in China. Getting my credit card company involved now as it’s just a nightmare trying to deal with them. DO NOT BUY!

I think people should know prior purchasing from this website. I have ordered a prom dress for my daughter, the dress doesn't match the photo on their website, when tried to return them, this is their response to my email:

Hi Zuzana,

Thank you for your email, we are so sorry you want to return it.
According to our return policy, if you want to return the dress, the returned shipping fee is paid by you, which will depend on your local courier company.
Furthermore, the shipping fee of this order needs to be deducted because it was paid to the courier company when the order was sent to you. Then we will give you an 80% refund of the rest, which is £60.04 Please notice we still charge the shipping fee and rush fee(if there is one) under this circumstance even if your order is free shipping order.

According to the feedback of our customers, the shipping back fee is so high. Usually, more than £25-£30 for one dress. In case to ensure the interest of the customers, and reduce the loss, if you want to keep it, we also come up with a 20% compensation policy, which is£15.01.You could take this fee to get altered or buy a new dress.
if you want to buy a new dress, we could apply for a discount for you.

Could you accept it? Do you want to return or keep it?

I would definitely recommend Duntery for Mother of the Bride outfits. The quality goes way above what you pay for the outfit. I had mine made to measure and it fits beautifully. I’m absolutely over the moon with it. Thank you so much

Above and beyond. Excellent communication and so very helpful..my dress is stunning and has had sooo many compliments. Ty so so much.

The dresses came really quickly and were even nicer in person than I expected. Beautiful colour and beautiful quality. I would definitely recommend Duntery to anyone looking for bridesmaid dresses.