Duolingo Reviews 

For the last week or so, the website disconnects at the same point in the lesson every time so cannot complete a lesson or make progress. Have tried contacting them several times to no avail.

Duolingo is an OK language-learning platform with good features like integrating your score to your LinkedIn profile.

However their AI integration has been a bit of a failure and they are a bit pricey.

I tried this app for 5 days, today, I quit it, I got stuck on a lesson, and this app’s talking one, did not let me say ‘I cannot talk at the moment’ and I have to type it, now because I had just started this app, I did not know how to type in Japanese at all, which resulted in me spending ages trying to complete it. I deleted the app 2 minutes later. Do not get this stupid app.

Spent considerable time time on Duolingo Irish as a paying customer. Ran into a technical issue with the interface. I sent several messages through their “help” function over a period of several weeks. Got one response asking for a screen shot which I immediately sent. Nothing after a month. Their “customer service”must only be AI. Sad. I will go elsewhere. Seachain!

great learnt spanish in 2 years just dodnt like the subscribsons

We have a paid subscription to Super Duolingo and my wife has used it for some time. A month ago the program started reloading at the same stage of a lesson every time she would get to that stage. No way to reload or change it, and after reloading the module jumps back to the start again, only to crash and reload again reaching the middle stage of the module.
It is impossible to have a meaningful exchange with anyone from Duolingo - we have submitted reports and get a message back that screenshots or videos are needed - which we have then also sent, but still no meaningful conversation.
Extremely poor customer service from Duolingo and we will move on to cancel the subscription unless we get a reaction and a fix to the problem very, very soon.
Wake up Duolingo - we have paid for a subscription which we currently cannot use because of issues at your end, and you are unreachable!!!

I have a 537-day streak but still cannot communicate in Japanese. But I manage to recognize certain words on the walls or watching anime. However, still a good app that helps me keep learning. Good design to make you addicted to the streak number.

1 star

I feel like my money has been taken without fair consideration. I was charged £68.99 for a subscription renewal I did not intend to continue and my refund request was rejected despite contacting support promptly. The lack of flexibility and customer support is very disappointing. Be sure to check your subscription settings carefully, as getting a refund may be much more difficult than expected.

Offered 1 months free MAX and said they would notify me 3 days before it ended so I could unsubscribe, didn't notify me and charged a years subscription on my wife's credit card. Avoid at all costs.

I think the gamification has gone too far and yesterday I agreed to a 7 day trial Max account (paid, so you can actually do a bit mor as the 'energy' runs out pretty quick) and they charged me for a month!
That is Not what I had agreed to!

Duolingo English Test is pocketing money without delivering any service. I paid €60 and spent 6 hours attempting the test 4 separate times from China. Every single time, their system failed and crashed during the final data upload due to their platform's inability to route data through the local network without a VPN (which they strictly prohibit).
I have professional IT certifications proving my fiber line is a flawless 130 Mbps, yet their customer support refuses to read the technical data. They hide behind insulting, copy-pasted automated templates blaming my connection, completely ignoring that they are selling a service they structurally cannot deliver under their own rules.
They took my money, delivered zero language certifications, and refused a refund. This is a clear breach of consumer protection laws and unjust enrichment. I am forced to file a formal chargeback with my bank for service non-delivery. Avoid this corporate wall of silence at all costs!

Puerile, patronising nonsense.
I tried to cancel it after 3 days but it's still hassling me several days after deleting my account. 3 messages in the last hour saying how disappointed it is that I gave not completed today's challenge.
As a grown up though I don't need a cartoon owl cheering me on, I don't need to be competing for prizes and I am definitely not paying a subscription.
If they don't leave me alone soon it will be a complaint about GDPR to the ICO!

I am writing this review to warn potential consumers about Duolingo's absolute failure to provide human customer support when critical billing or account security issues arise.
Recently, my account faced a serious security issue. When attempting to contact Duolingo to secure my billing details and address the situation, I discovered that the company has completely eliminated all direct forms of human contact. There is no customer service telephone number, no live chat, and no direct support email address monitored by human staff.
Instead, users are forced into an endless loop of automated help menus and generic bot responses that cannot resolve urgent financial or security crises. Because the company completely isolates itself from its user base, I was forced to handle the security loop independently and coordinate directly with my credit card company to secure my billing.
While Duolingo is quick to take your money via direct web purchases, they completely abandon consumers the moment an issue occurs. If you choose to use this service, do not buy directly from their website. The corporate choice to prioritize automation over user safety makes Duolingo an incredibly risky and unsupportive company to deal with.

This company took my money for a Duolingo Max subscription, then locked me out of it and refuses to refund my money or restore my access to my paid account. Now they refuse to even accept my requests. They make billions of dollars and this is how they treat their customers.

I’m doing the maths. It keeps saying I haven’t done a lesson, when in fact the app is freezing and not recording what I’ve done. I can’t move to next lesson until the next day! I’m up to day 1573, including French and Maths, I’ve sent several messages but no replies. So I’m gone, after a bad experience.
Dianne

1 star for their absence of customer service. I've tried email, X, and Instagram to reach customer care. I've used duolingo for years for several languages. Recently, I subscribed to Max. I was loving the AI conversations. Then suddenly, the app says I have Super. I paid for Max! I was using Max. Also, this is one of those apps that you can't cancel; once you purchase, you're stuck for a year. You have the choice of not renewing. They've also made it tedious to go to a next lesson with forcing multiple clicks on time-sucks like treasure chests and statue reveals.

I've repeatedly requested (50+ times) that Duolingo stop pushing the Max trial offer to me as the account holder. Unfortunately, it continues to appear and leaves me with no way to exit except force-closing the app. The rest of my family on the account doesn't experience this issue.

This creates additional problems because if someone sends me a Streak Freeze, XP Boost, or other gift, I have no way of knowing it's there or who sent it since I have to close the app before I can access anything else.

We've been using Duolingo for several years, yet our progress in actually speaking Spanish has been disappointing. Instead of aggressively promoting premium features, I would rather see the company focus on improving the user experience and language-learning results. If Duolingo wants to retain long-term users, addressing issues like these should be a priority.

A good idea that really has gone downhill and is entering the toilet. More concerned with trying to push pointless AI garbage than quality checking the courses. Some language courses are as bad as Rosetta Stone where it's rote learning and there's no explanation of why things are the way they are while others are fairly decent. Some have ridiculous, unhelpful vocabulary, wasting the user's time and learning. They don't seem very eager to support their products either, I've never had a reply despite sending multiple messages. I've been paying for a family account for several years but I think I won't be renewing anymore.

Used Duolingo for 10 years and have a family subscription but I am hating it more and more. The lessons make less and less sense. The icon on my phone gets uglier by the day. And those endless freaking animations when you have to tap the screen literally dozens of times after completing an exercise just to continue, regardless of the settings.

Now, third of the lessons are skipped because my family subscription is not enough for those greedy corporate monsters.

Not mentioning the despicable woke propaganda both explicitly with the phrasing and implicitly when male voices speaks for women and vice versa.

I won't renew my family subscription next year.

Great for learning vocabulary.
Not great for learning grammar ( I am learning German)
Some of the tools are very frustrating and time wasting.
Explanations are not brilliant.
I am using it still because despite being given a "monthly" quotation when enquiring about the free trial they charged me for a year. I have no doubt that was written somewhere but it was very misleading. I would not still be using it if I had not paid for a year.